J R Andrews Tile & Stone Co

It truly pains me to have to write this review. After having a great experience last year with Jesse, to have such a contrasting experience this time around has been quite a disappointment. But I feel that I am justified in writing this review because if it saves even one person the nightmare I have endured, it will have been worth it.
We started planning this flooring project in the beginning of July. He was paid a deposit of $ 800 (30% of the job) on July 10. Jesse was aware that we had a VERY tight schedule and agreed to be there on August 13 to rip out the existing tile floor, and then to return on August 19 and 20 to tile.
He came on the 13^th and tore out the floor. That went fine. He confirmed the return dates for the tile installation and requested another payment of $ 800. We gave him a check.
As of the 18^th, Jesse told me he was on track, and that everything would be done by Friday the 21^st.
On the 18^th we were told he would be here bright and early on the 19^th to finish the board and start the tile.
If you don’t care about the details and dates and all the excuses and lies he gave me, go ahead and skip down a
On the 19^th, I expected him at 7. I sent him a text to see when he would be here and had not heard back at 8:30, so I sent another text. At 9:30 I sent another. At 10:00 am he got back to me and said he would be here between 12 and 2.
He arrived at noon, five hours late, with a new helper and left the guy here for almost five hours to install backer board. That was never finished. He couldn’t make it the next day and swore he’d do it the next day and have it done by Saturday the 22^nd.
On the 21^st I got a text saying that he pulled a muscle and couldn’t make it. And none of his guys could either. Promised he would be there on the 22^nd.
On the 22^nd, the guy who was supposed to come finish the board had a problem at home and couldn’t make it. Sunday he guaranteed that he could do it all on Monday and Tuesday. Monday and Tuesday came and went with more excuses. We were again scheduled for Wednesday morning install and Thursday grout.
Wednesday came, and we were expecting him at 8. At 8:30 I texted him and he said he would not be there because he had to pull an all nighter at another job. He swore he would be there at 7:30 on Thursday the 27^th to do EVERYTHING, start to finish.
On Thursday I got a text that he couldn’t make it to tile because his guys were out. But that he would be here at 9:30 to put down the rest of the board. At 10:40 he still wasn’t here. At that point I told him we were hiring someone else.
He came back and begged for another chance and said he would get it all done on Friday and Saturday.
Friday morning… no Jesse. He told us at 9 that he would be here by 12:30 to install the backer board. At 12:40 I texted him and he was stuck in traffic in Malden, MA (over an hour away). At 2:50 he told us he wasn’t coming. His helper would be here in the morning to do the board and he would tile on Monday.
At this point, he is fired. He is by far the most inconsiderate, manipulative contractor I have ever dealt with. His saving grace has always been that he is extremely friendly and he does excellent work. He’s talented, no doubt. The floor he installed for us last year is BEAUTIFUL. But all the talent and charm in the world don’t matter if your word isn’t good. And believe me, his word is WORTHLESS.
I appreciate small businesses and try to deal with them whenever possible. I would never write a review like this unless it was well deserved. I also have this entire saga saved in a text message thread in case anybody would like to see it.
Save yourself the misery of nonstop run-​around and hire someone ELSE.