Cold Stone Creamery

Found a hair in my ice cream! Not coming back ever again. Bad service. Do not go to this place.

Staff here were nice. Very patient while the kids picked out what they wanted. Clean store. I think the puppy treats are cool, but unfortunately we have a pup who can’t take in grain. Cold stone isn’t my favorite ice cream spot, but the kids made the choice and they really like it.

The ice cream is as expected from a cold stone creamery and I enjoy it every time. This low review is based on the staff, which is likely a cause from upper management. Nothing against the two fellas working personally but last night was a 35 minute wait for 12 people in line. I guess that is reasonable but my issue comes from there only being two people working and one of them was selling things out of the Rocky Mtn Chocolate part of the shop. That left only one person to make ice cream, and you could tell he was frustrated. Get it together management or you’re going to lose this store.

Rocky Mountain Chocolate Factory… This location must think we are in the mall at Cherry Creek, Times Square or something. We spent $ 3.50 per truffle and they we not that great. Should have gone to Godiva in the mall. Not consistent with supply of different caramel apples with extra toppings.
Most other RMCF locations are a pleasure to visit. NOT THIS ONE.
In addition, most Cold Stone locations give more than the requested amount. Not here. Be prepared to be shiort changed… Both in your cup and your wallet.

After crunching the mini chocolate chips in my ice cream I realized I was biting on hard bits of plastic! I put the ice cream in a strainer and found parts of a ballpoint pen! I know this because I have ink on my fingers. Gross. Do not go to this establishment!

We went here today as a reward to my kids for being good after a long day of shopping for boring eyeglasses for daddy. Each of my kids got a small (and I mean small) ice cream plus one additional mix-​in — my son had toasted coconut and white choc chips, my daughter had m&m’s and heath bars. My husband got a caramel apple with white and milk chocolate drizzled over it. Price for these three things? Almost $ 20. I just about had to haul my jaw off the floor. The ice cream couldn’t have been more than about ¾ of a cup each. The coconut was about a teaspoon’s worth. While they all enjoyed their treats, it’s ridiculous to pay this kind of money for ice cream that’s not even really all that great. We could have bought 4 pints of Ben & Jerry’s at the store plus a couple bags of candy for the same price. On top of it, the server helping my kids kept asking them if they wanted any additional toppings, or perhaps to have the ice cream dipped — all these extra upcharges. Luckily I was standing there to say no or my naïve kids would have said yes to all of the above — which is what I’m sure Coldstone is banking on. Overall — disappointed with the ridiculous prices at this ice cream shop — we will not be back.

Peanut butter and coffee milkshake wasn’t what I expected from Cold Stone. The blender was having trouble to begin with, which made our wait a little while. Our cups had milkshake all over the outside, even though the employee had cleaned them (not well, apparently.) Didn’t taste the coffee at all, although my boyfriend could taste his. Neither of us finished our shakes. Won’t be trying anymore milkshakes from Cold Stone.

The coffee lovers only (coffee ice cream with caramel, Heath Bars and almonds) is insane.