If you are considering purchasing an Eddie Bauer brand stroller, I would strongly advise against it. Our stroller tire broke after one year of very light use. After calling their customer service line, we were told that we are basically out of luck and they were not going to do anything to help us and that there are no replacement parts for our particular model. Incredibly disappointed in the level of customer service we received and the quality of the item we purchased.
Paul W.
Place rating: 3 Castle Rock, CO
Ah the Eddie Bauer roller coaster. 10 years ago, they were at the top of their game. Then the retail crash. Now they are well on their way back. I really like their new Ascent Series of clothing. Nice, higher tech materials, which have a more athletic cut. Customer service at this location has been hit and miss for me. I get great and prompt help on the weekends, but during the week I find it lacking. During my last visit I could not find my size on the floor, but saw it on a shelf just out of reach. Now there was me and 3 other people in the men’s section, with 3 employees behind the register folding clothes. Kind of tough to sell clothing from behind the register. I had to walk over and ask for help and by the reaction, was clearly putting the employee out. Anyway, I can find good quality clothes at affordable prices, and sales come around often. They are one of the few places where I am able to find pants to suit my longer inseam — they realize not everyone is short and fat. Sorry short people! Clean-up the weekly customer service issues and I will reward Eddie Bauer with another start.
Lindsay A.
Place rating: 4 Buffalo, NY
Plenty of great deals can be found at this store! I’ve always loved EB and even worked at this store for a short period when I first moved to CO. I love the«new» look of the store but it’s weird how the mens and ladies sections are so separate. If you have patience to dig through the large clearance section you can find great deals on clothing!
Kristin C.
Place rating: 4 Manhattan, NY
Beautiful store at a Beautiful Mall. This E.B. is huge, plan to spend some time here. I love their clothes as well as all the outdoor goods they get you on while standing inline — toe warmers, flashlights, carabiners with a compass. Lots of merchandise on the floor so you can find your size. Friendly service. Could shop forever. Oh, and quality yes!