Ranch View Family Medicine

Despite being told by Ranch View’s office manager (Kat) that the $ 25.00 balance would be «dismissed» I received another invoice reflecting a past due balance. When I called their billing department, they did not honor what Kat had communicated to me on January 19, 2016.
Ranch View Family Medicine has lost at least 4 patients over $ 25.00. Its a shame that they care more about money than comprehensive medical care.

Pretty interesting…
Fourteen total reviews for Ranch View Family Medicine over the past few years. Following my 1 Star rating on 1÷19÷2016, two 5 Star ratings & reviews appeared in the following days.
Hmmmm…pretty fortuitous for Ranch View Family Medicine.

If I could give them 0 stars I would. Three times now they have misdiagnosed and mistreated me. Two of those three times ended in an ER visit. I spoke with the practice manager to try to express my issues and concerns. Her big question was whether or not I was going to stay with the practice and when I said I was not, she made it clear that there wasn’t much for her to do. She could have the practitioner call me back, maybe. The one doctor that was worth seeing in their office has since left, I guess I should have left with her!

Simply put, Dr Garrison is the best doctor I have experienced. I have been with this practice since before she joined, but from our first meeting have been thoroughly delighted with the care. Dr Garrison always takes the time to understand your whole health, and takes a genuine interest in what is happening in your life. When care is needed she does not immediately jump to the easy answer of antibiotics and medications, she lays out all the options and works with you to develop a program of care that meets your needs. I could not recommend this practice and specifically Dr Garrison more wholeheartedly.

I would not recommend this office to anyone due to several problems relating to one visit. We are new to the area and selected this office based on a few of the reviews. I called both the office and my insurance to verify coverage and was assured by both that it was a go. When I checked in for my visit I was told they’ve decided to no longer take my insurance. After several minutes of waiting they made an exception in my case and allowed the visit. (?) The doc’s asst. couldn’t have been more clueless — she send me home without the labs the doc said I needed, which meant I had to return. Then I had 2 calls from a different asst. a couple weeks apart with the same message. Don’t they document calls to patients? A very mixed up staff. Oh and even though I had my records transferred well in advance of the visit the doc didn’t have them -«the person who entered this type of info is on vacation». A physical without any medical records isn’t a very thorough one. I’d give this place zero stars if I could.

I have been seen at this practice since before Dr. Garrison was the owner. When I became her patient, I was amazed. I had liked my previous doctor, but I loved Dr. Garrison. She asked the right questions, fully explained the issues I needed and took a personal interest in my health. Over the years, I’ve seen several providers and only had positive experiences with all of them. I would definitely recommend Ranchview!

Frankly I’m a fan. The front desk staff is super nice and helpful. Dr. Knepshield seems to be somewhat of a new doctor but he’s been amazing. He brings a new perspective to medicine and patient treatment which is refreshing. It is absolutely worth noting anytime you come across a good doctors office and this place is one for record book.

Five stars for the docs, but 3 stars for the staff. If you leave a message for the doc’s assistant, it often takes more than 24 hours to get a response. Not acceptable in a medical practice. And the first thing out of the mouth of the front desk person is always how much you owe them. God forbid you have a balance. I always cringe when I check in, wondering how much they are going to demand from me before I see the doc. Paid them off in full last week, and this week, I was hounded for a new balance when I arrived for my appt (less than $ 200) even though she acknowledged that bills hadn’t even been sent out yet and I wasn’t even aware of what I owed. They need to focus less on money and more on customer service. Discussing money in front of other patients is embarrassing to me and unprofessional on their part.

I really like Dr. Garrison. She is extremely thorough, friendly, intelligent, a good communicator, and passionate about health.
You must make an appointment, as I have learned that it is difficult receive medical help over the phone. And impossible to give mouth to mouth resuscitation remotely.
Dr. Garrison spends time with each patient and this sometimes puts her a little behind schedule. I don’t mind because I love the extra care she gives

I’ll be brief:
Asked the doctor in charge of my daughter’s care to call. Instead, the Physician’s Assistant who saw her called.
Asked the PA to have the doctor call; no call after four days.
Asked if they discussed the cost of the tests and treatments they recommended with my daughter. Was told by the PA, «that’s not our responsibility.»
Patient-​centered. Patient first. I think not. If you want profit driven, practice first, do as we tell you, then this may be the place for you.

Great staff and clean practice! Without a doubt the best doctors I have ever been to. Everyone here is so incredibly nice and knowledgable, it makes going to the doctor’s office a little easier. Everyone here is always so friendly, you will no longer dread going to the doctor’s office. I’ve been able to get in to see either a doctor or a PA last minute and have never been disappointed. Thank you for taking your time and making sure you hit all points necessary to make a diagnoses.

My wife has been a patient primarily two doctors at Ranchview. Having said that, she has seen all each of the four docotors, and three PA’s, over the past 18 months. To say that EACH doctor and their medical assistants have been OUTSTANDING, would be an understatement! At our advanced ages we have experience with a lot of doctors; none better than those at Ranchview. They are compassionate, proactive and through in their followup.

I have been going to ranch view for about a year and the service was horrible. Couldn’t get information or prescriptions filled on time. Today I showed up for my 2:45 appointment and they took me back at around 3:00. At 3:45 with no one ever even checking on me I went to the exit desk, asked foe my copay back and let. Horrible service