Sherwin-Williams Paint Store

Took paint sample in from orig Sherwin Wms paint, needed name of color for HRCA approval. I did not have original paint can with necessary info, I was informed by female sales associate that they could match the color, but they could not determine the name of the color… even though it was SW paint. Sales Assoc was adamant no other way to determine color name… smug that she couldn’t help me. I was amazed at lack of customer service… they have racks of color charts so something should have been close to sample I brought in.
I left the store, called the painter and we will use another brand of paint. All paint stores can match paint colors.
Lost sale for SW, Mgr needs to address problem solving, customer service skills with employees.

Wow. I went to this location and was in there for over 20 minutes and not one employee greeted me or asked if I needed help. I finally just left without buying anything.
I am doing a large paint/​wallpaper project and will find a business that actually offers customer service. What a disappointment.

Lumber Liquidators (down the street) sent us here to try and match putty (wax filling) for our new floors. They also said they could match stain to any flooring we could buy.
The guy at Sherwin seemed annoyed that LL sent us down there and said they couldn’t match putty for us. He showed us where theirs was and said we could mix and match, but that Home Depot/​Lowes had a huge selection to choose from that would be much better for us. Of course, we go to Home Depot and it’s literally the exact same selection.

We bought some laminates down the street at Lumber Liquidators and they directed us to Sherwin-​Williams to get wood filler (putty) for our install (they said that they could mix it to match our laminates). Short story, they can’t. That is fine, but the guy who helped us was a little unprofessional in my opinion.
We came in and told him what we were looking for and said we were directed to try Sherwin and he said, «who told you that?». OK, why the attitude? We told him Lumber Liquidators and he said, «they have been sending people over here all week, I wish they wouldn’t do that! We don’t do that!» OK, jeez, maybe give them a call and not lay into us for trying to purchase some of your product!
He then proceeds to tell us we should probably just go to Home Depot, because they «have a huge display of wood putty» and they would likely have more variety. OK, good enough, we go to Home Depot. They have the exact same display of wood putty as Sherwin, which just makes me think he just didn’t want to help us.
It was kind of a weird experience! We got what we needed elsewhere, but the guy was kind of unprofessional! Doubt I would ever go to this Sherwin again!

Very friendly staff and very good color matching!