Avis Rent A Car

I found a good daily car rental price online, only to have them more than double the amount when I showed up to claim the car. «Bait and Switch» is an illegal business practice. I will never use Avis again.

I found NONE of the experience of Roxanna /​Napa
We local homeowners know that the Convention area is seemingly always a mess, and we know how to get around this congested area.
This location must have moved to LB blvd and Ocean
Our Story: we wanted to save $ and rent a cheaper car rather add many miles and expense on wife’s Euro-​Performance wagon.
The downtown –pick up location was near her office, and the «drop off» was at a better time –place suited for our wine and bike plans.
The Agents (Kelli and Miguel) at 249 LB blvd. were professional and courteous they let me measure the car interior to make sure this model would fit the Bicycles and wine case «cargo“I looked at the Web site specials» which saved us a bit of money .
So far so good. pick up Friday 4pm, then drop off Sunday4pm
On-​line, I saw the owners manual for the vehicle we were renting and saw lots of features and details. Miguel did the on-​hands orientation professionally and courteously .
The car got 38mpg, ran great. quiet, comfortable and fit the bikes and wine boxes like a glove. Sync system allowed great music from Ipod .All Good
Bravo to Miguel and Kelli at 249 Ocean Ave aka «LB5 «
We will use them again

I had to use Avis as I needed a company within walking distance to the convention center and my hotel. I had originally picked up the car the night before in San Diego and drove to Long Beach. The morning of my drop off, I received directions from my hotel to this office. As I turned onto the street, there was heavy construction — no one working at the site because it was Sunday, but no where to park and no signs. So I pulled over, put the hazards on and went to the office where I saw another couple waiting. We weren’t early, they were late — about 5mins. Granted 5mins isn’t much, but when you have to work a convention every delay stresses you out. So when they finally DID open, and I was served ssecond, I explained where I parked — within eye site — pointed — and asked if the other gentleman working could get the car please since I didn’t know where I was going or expected to go. NO. NO NO! So much for customer service. The guy, Kevin, was very «unhelpful» and told me I had to get the car, go around the block, and park in this garage next to the building. I couldn’t really understand «where» he was talking about, but finally found out — a pay garage — which I didn’t have to pay, but it looks like you do, since there are not any signs telling you otherwise. So once I pulled in, I’m down to 9:20 — Kevin began my check in process — without looking at the car — then asked where my «lil black bag» was for the gps– it always comes with one — well, not this time. I wasn’t given one in San Diego. I started expressing my displeasure with the fact that he was unhelpful, and the other guy is just tearing through the garage, and they were late, etc… Kevin began telling me how they weren’t late, but there were plenty of us standing outside after 9am, and then he started talking more and more quickly defending himself and I finally got irritated and just said, «just stop talking, I can’t understand you anyways»…Then I had to insist that he come out and look at the car because it was in perfect condition and since his «other co-​worker» was tearing through the garage — you could hear tires squilling, I didn’t trust leaving the car without a signature or proof. This was the same guy too busy to be helpful to me. Seriously!!!
I’ll use ANY OTHER rental company next time!

this place was decent. the service was standard.