Best Western Of Long Beach

Best Western used to mean to me a certain standard. Not great but good. My last couple of stays at Best Westerns, this one included, disappointed. The staff was friendly. The lobby clean enough but the elevator was dirty. The room was spacious but old and so-​so clean. The A/​C was not too noisy. However, I woke the first time at 11:30 when someone above me was walking around. No sound proofing at all between the floor above me and my room. I woke again at 1:30 when I heard yelling in the stairwell and outside. Another guest said they heard someone yell «help» from the street. The neighborhood is sketchy at best — glass caged cashiers, steel bars on all the glass, and a large homeless population. A staff member said they host groups of people every day. When we came down to breakfast, there was a 20 minutes wait in line. Once there, the food was ok. I was happy to check out and leave and won’t come back.

If there’s a way to give –10 stars rating, I wouldn’t flinch even once to give that rating to this hotel. It’s that lousy and the staff is rude and super unprofessional!
This was one of the few available places near Catalina Landing for the weekend of Feb/​14 & 15^th. Well, we checked into the hotel on Valentine’s day night. The check-​in experience wasn’t all that great. The neighborhood looked sketchy and didn’t seem safe. A couple of police cars were blocking the street right in front of the hotel on either side of the road. It had the look and feel of drug busting. Given the busy long weekend we were okay with what we got. We were out the whole day on Feb/​15 and returned to the hotel very late in the night. That’s when our real ordeal started.
Power was knocked out by the time we came to the hotel around 11:30pm. Of course this is not hotel management’s fault. But they were utterly disorganized & unprepared although it had been a few hours already since the power went out. From one of TripAdvisor reviews I now find that they’d had a power outage just 10 days ago. One would expect that they have learnt from experience and be prepared for such an emergency. They used flashlights to guide guests to the rooms. We asked if we could get one so we don’t trip in pitch dark. ‘Nope!’ they said. They can’t spare any because they had just 4 flashlights in the house. Just 4! They could’ve walked into CVS across the street and bought all the flashlights at 2 bucks a pop to give to guests. All they said was ‘You are free to check out and your charges for the night will be refunded’. Since it was already past midnight — too late to call around for vacancies — and since it was expected that the power would be restored by morning we decided to stay put. How I regret that decision! The owner of the hotel, Mike, did his best to keep arguments from flaring up. I would commend him on that. Mike gave us his flashlight and waived charges for the night even though we stayed put. But what his staff did in morning cancelled out all the credit for good review.
Well, we couldn’t sleep at all because it was stuffy, and there were constant blaring of police sirens. The power came back at 4:15am. We tried to catch some sleep at least for a few hours but were woken up at around 8am by the sounds of banging and hammering. Lo and behold there were crew on our floor ripping carpets, scraping off wall paints etc. We weren’t told about any construction work that would take place. And it was highly unsafe to walk around tool trays, carts, and the construction crew wielding their power tools. My husband and I both have bad dust allergies too.
Since we were about to check out soon, we decided not to get stressed about it. There was a notice about water being shut off from 12pm to 2pm on ²⁄₁₆. So we were hurrying to get out by check out time of 11:30am. My son and I got ready and my husband got into shower just before 11am. And in a few minutes water was shut off, full one hour before their notice time of 12 noon. I run downstairs to ask about it. The receptionist, Erika Lopez, instead of giving explanation or reassuring that water will be restored, says ‘We can’t do any thing, if you want to check out, you are free to do so’. Since water isn’t restored even after 10 minutes, my husband who was standing in the shower fully covered in soap, was totally ticked off and decided to pull on swim trunks and come jump in the pool to wash off soap. Now as he stormed into lobby, dripping soap, this woman Erika Lopez, instead of trying to calm the situation, did not budge from her ‘we-can’t-do-anything’ stance. My husband, covered in soap and all, started arguing with her about why the water was shut off an hour before their notice time. To send this complaint to Best Western corporate management I started to take a picture of the notice (showing 12noon-​2pm), the clock (showing 11:15am) and my husband arguing with her. She taunts and ridicules him saying ‘Smile, you are the picture’. With her taunting my husband completely lost his cool and demanded to see the manager right away. Now the manager, Marco Mendez, comes on to the scene. Instead of calming the situation he continues to argue with me. Says he’s beginning to lose his patience. My husband felt threatened by this comment. An in order to fend off the manager he retorted that he himself has already lost patience and then my husband called 911 to report to the police. The operator advised that we report this to BBB.
After 10 – 15 minutes of screaming and yelling, finally the water was restored. Obviously they goofed off with their maintenance schedule. Instead of apologizing and trying to rectify the situation they resorted to arguing. Both the manager Marco Mendez and the receptionist Erika Lopez were totally out of line with their arguing, taunting and ridiculing. She must be fired as she has no customer service skills. This place is run by a bunch of buffoons. I’m never going back there!

My experience has changed after speaking with the manager.

I couldn’t sleep because there was a lot of noise and walking around so I couldn’t really sleep so I checked out earlier and I was half sleep really telling the lady that there was a lot of noise, the manager «mike «he chimes in and is like oh we didn’t charge you Hotwire did .
What does that have to do with anything. A realistic comment would have been «oh I’m sorry for that «but he went on and on and said that there wasn’t any noise and I could go with him to my floor to check as if I was really gonna go back upstairs for what? && as if I was trying to get something for it but it was a simple complaint. I won’t be coming here again.

You get what you pay for. We just needed a place to sleep for the night, and this place was perfect. It’s not fancy, but the room is clean and the bed is comfy.
Minor upgrades are needed. There was a random hole in the ceiling of our bathroom that had paper towels shoved into it. Nothing life altering, just strange.
What was super annoying though was the parking situation. As someone who arrived later in the evening, 10:30, the extremely small parking garage had two parking spots left. We managed to squeeze into one (barely). It is clear that the parking garage doesn’t contain the amount of guests the hotel has on average. I was there on a non-​holiday Wednesday night and it was FULL. The annoying part is the guests that arrive after the parking lot is full — apparently double parking is perfectly acceptable making it extremely difficult, if not impossible, for those of us in regular parking spots to get out in the morning. I would have liked to see the garage gate close after it was full, or a hotel employee to be aware of this situation so this doesn’t happen.
All in all, it was a decent place to spend 8 hours before we boarded our ship in the harbor.

This review is long overdue but I have to write a short one at least. You get what you pay for, it’s cheap, and so, it’s cheap. The room are sort of «outside», it was not such a big deal because it was not so cold. The room itself is not amazingly clean but it was fine for me. The parking however is not «enough» for all the room, hence once I parked my car I let it there and went around on foot (despite the distances). The WiFi works though, which is not somehing I take for granted in Europe. The continental breakfast is not amazing but at least they have yoghurt and fruits which I did not see before. Muffin and waffles are pretty bad (and they don’t provide maple syrup). All in all, except if you are on a budget, I wouldn’t really recommend.

I am giving this hotel four stars because it met or exceeded my expectations. Let’s begin, the check in was very efficient and the receptionist personable and knowledgeable about the area and activities, big plus right there. Next, I am staying in room 404 and facing Long Beach Blvd. The room is spacious and clean. No ick factor, meaning everything is clean, linens are in good shape and do not show wear, the bathroom appears to be sanitized and all plumbing works well. Moving on, this is our third and final night here, each day we have spent exploring and have always returned to a room that was professionally looked aftered, bed made, coffee supplies restocked; trash and linen handled appropriately. The complimentary breakfast exceeded my expectations, there was hot food, versus just yogurt and fruit. Some options included waffles, biscuit and gravy and also items that were good to just grab and go.
I didn’t have any issues with the hotel. I didn’t come on vacation to experience my hotel room. I wanted a hotel that was comfortable, safe and CLEAN. I got that here. The only reason it is not five stars is because of the location, the neighborhood doesn’t lend itself to exploring.

I chose to stay at this hotel overnight because it was not far from the Convention Center and it was one of the more decent priced hotels since I would only be there for one night.
Everything was fine and the staff were very friendly. The breakfast that they served in the morning was pretty decent too. Eggs, english muffins, blueberry muffins, oj, coffee, yogurt and waffles to name a few. Only reason why I gave it 4 stars was because the location is not the greatest. I noticed right away that it was located in a lower income area.

My first time staying because I had heard it was a really nice and clean hotel «just remodeled». The staff was nice and friendly but when I walked in the room it was dirty definitely dirty even found a roach huge roach gross. The lights would turn on and off idk I would not stay here again.

Great Location close to everything, exceptional customer service. Well kept hotel from out door heated good size pool to delicious breakfast and perfect gym. Plus Free Shuttle (if booked direct). Highly Recommend.

2 Stars.
This palce is alright for the price. It wasn’t too far from the Carnival cruise port and they had a free shuttle to the port which was even better. NOTE: the shuttle is only free if you book directly through the hotel, not through Expedia,
etc. However the manager on duty said he was sure I was unware of this (which is true) so they didn’t charge us. SWEET!
We arrived early and they were sold out the night before. Understandable. But when I’ve been waiting for 2 hours, people are checking out, and housekeeping has already started working, i start to get annoyed. The people at the desk kept telling me that the housekeeping manager needs to okay the room. Okay understood, but how can he punch rooms clean if he is constantly driving back and forth as the shuttle driver also. Seems like they are trying to save money by not hiring a shuttle driver. Rooms looked like they were put together by kindergartners.
Final Thoughts: Once I finally got into my room, i was happy despite the crappy design and long wait t do so. I just wanted to lay down and relax. I mostly likely would not recommend this hotel for my friends and family.

This is really a piece of shit hotel ! Never again the elevator doesn’t work no parking just ugh

If I could give negative stars I would. Overall the hotel is dirty. My room had a broken chair. The breakfast area was extremely crowded and hot and the food was nasty. The carpets were extremely stained in the hallways and the hotel smelled like marijuana.
If you’re a camper and don’t mind roughing it a little bit, this is the place for you

Around midnight received call from front desk saying complaint of noise. What f’in noise as all 3 kids asleep?! Went to check out this morning and complained about receiving phone call waking up parents. Asshole of a manager says can’t make everyone happy and what do you want me to do about it. No apology for calling wrong room or investigating cause. Instead blame sleeping kids.
There were kids running around but sorry not our kids! Management needs customer service training!

Yipes! This place is definitely in the more rough area of Long Beach. The metro bus runs right in front of the motel, but the people watching is entertaining.
Booked the room on
, which the deal wasn’t bad (now I know why!). Was welcomed with hip hop music playing over the speakers in the hallway.
We had a room with two queen beds, which were rather comfortable, mini fridge, microwave, coffee maker, a/​c unit and a safe. The TV was not working at first. We ended up calling for someone to help us out. A man came and flicked some buttons and was able to get it on, but when he left, the cable box was super loose and kept cutting in and out. We unstuck it from the TV, and it worked again. We definitely appreciated the man coming to help.
The walls are SUPER thin! I swear I could hear people in the hallways on the other side of the building. Stay on the fourth floor, unless you want to hear people tromping around above you. Bring your earplugs and bring your own toiletries.
For the most part, the beds and bathroom were clean, but we did find a suspicious black sock on the corner of the room, next to the A/​C unit. (ick)
This place could use a second elevator because it was quite busy this weekend, and you can’t fit a whole lot of people in the one elevator, especially with suit cases and bags.
I appreciated the under ground parking with surveillance cameras. Made me feel a little more secure about bringing my new car on the trip.
The continental breakfast is all bread, except for yogurt, apples and oranges. They have a waffle maker, which I thought was unique for a continental breakfast, assorted pastries and cereal.
Never made it out to the pool, but something tells me I didn’t miss a thing.
All in all, I suppose it could have been worse, but I don’t think I’ll be making another reservation here.

Honestly after reading the reviews for this location I was a little sketchy about staying here. But being that I wouldn’t be staying alone and my boyfriend would be staying with me I was little less hesitant on staying here. I did contemplate on changing hotels but I got a great deal from Expedia I just decided to keep it. While driving down the pacific coast highway I got more and more nervous. The other Unilocalers were right the surrounding area is a little iffy and «ghetto» as they would call it. I agree with that as we drive down towards the hotel and were passing liquor stores and people just hanging out on the streets. Once we turned the corner on to long beach it did get a little better being that the hotel itself has a gate around it and the parking area is gated.
(Parking here although they have a lot of parking spots and an underground garage it does become packed and it’s all compact parking. Some parking spaces I found odd but it’s better than parking on the streets.)
I walked in to check in and was greeted immediately by two gentlemen and they quickly booked me in and assured me that I didn’t have to switch rooms the next day because I had made 2 reservation because I arrived a day earlier than what I was expecting too and Expedia didn’t let me change my first reservation. I was nervous that it would be a hassle but it was no hassle at all ! Once unloaded from the car we headed to the elevator which did take longer than normal elevators but it didn’t bother me. I got to my floor and stepped out the hallway smells nice and clean and plays what I would describe as elevator music which was odd because the elevator didn’t play any music. Once I got to my room and opened the door it smelled and looked clean.
The room itself is a decent size for 2 people. It has a table with 2 chairs. The king sized bed was comfy and the pillows were a bit hard all but one. The floor was clean and the bathroom was clean. I was satisfied with the room. We got all settled in and I went to take a shower the water pressure is nice and the water gets hot fairly quickly. After settling down for the night I noticed that I kept hearing an announcement only to look out the window and realize it was the public transportation station. It didn’t bother me too much even though I am a light sleeper it didn’t go all night long so it was okay.
The next 2 days went by with no incidents and I was happy with house cleaning and when you place the do not disturb sign they leave a note for you to notify the time they came by to check for house cleaning but didn’t clean because the sign advised them not too. Then the third day coming back after a long day my key didn’t work which annoyed me a bit due to the fact that I had to go back down in the elevator that took longer than usual to reset the keys.
Other than that incident I would have to stay that I am satisfied with my stay at the best western and will be considering this location if I am in the area again. Even though to get there it is a sketchy drive but on the other side of the hotel it starts to get better. But in all honesty I didn’t feel like my life was threatened at any time. I wouldn’t walk the streets alone and wouldn’t recommend it but I didn’t see anything too sketchy either.

Well we were here overnight for a 4 day Cruise to Catalina and Mexico.
Now the hotel was in an area that was not desiring in my taste. The was clean, the contenental breakfast was not that great. Waffle iron half cooked however I paid $ 108.00 would r at herb gave paid this two miles closure to pier.
It’s bedt to read the reviews before you book. I fail to so was in a bit of shock and had to hear wife mmmmm.
We are accustume the 5 star.
I might the return. But over all clean.

I am going to have to give the overall experience 4 Stars. I will qualify this by saying that the hotel itself is probably 2.5 Stars. Not horrible but not the Four Seasons either. The neighborhood is typical LBC. You have a mix of everything from tourists to homeless. No different than any other city in America.
Where this hotel earns the rating is convenience. There is a rail station right out front that can take you to the waterfront or anywhere else you need to go. If you are going on a cruise (like we were) their shuttle service both on drop off and pick up was five star. The breakfast was mediocre but I’ve had better and I’ve had worse. The hotel served its purpose. I would probably give it a 3.5 Star overall but I cant. So I’m nudging this review up to a 4 star because of the location and the convenience factor.

THIS IS NOT IN THE HOOD. IT IS NOT IN THE GHETTO.
When I was looking up hotels to stay at in Long Beach, I came across this hotel. The pictures of the hotel all seemed like it was a good quality hotel, however, there was a lot of reviews saying it was in the «hood». I was really unsure on whether or not I wanted to book the hotel. The price was good, the hotel looked nice, it was really close to everywhere I wanted to visit, but I was really thrown off by people saying it was in the ghetto! I decided that I would give it a try because the pictures looked really nice & I AM SO GLAD I DID.
When it came time to drive to the hotel, I told my boyfriend that it might be in the ghetto. So, while we were driving, I was anticipating us going through the hood and finding our hotel. When we got to the hotel and I was like «wait. are we at the right one?» because I did not see anything that was «ghetto» about the drive over.
YES, it’s right across the street from a metro station so I did see some «shady» looking people, but I didn’t feel unsafe. At night (around 12) we drove to get food and yes I did see some men on bikes wearing baggy clothes, but again, I didn’t feel unsafe. If you live in LA, this is nothing. I guess the reviews from people who said it was «ghetto» were coming from people who live in tiny little towns in Kansas. But if you’re from LA and have been to cities with a huge variety of people, there really isn’t anything ghetto or shady about this hotel.
The hotel is located in a really busy area and it’s right off of a main street. The street has EVERYTHING you need from taco bell, mcdonalds, KING TACO!, 99 cents store, target — everything.
I got this hotel for $ 88 a night, and I completely enjoyed my stay. The rooms were clean, the bed was extremely comfortable, the AC worked perfectly fine, and it wasn’t noisy or anything.
If you’re on a budget and looking for a clean & safe & comfortable hotel, go for this one.

If you’ve never been to this area in Long Beach, you’d probably be quite surprised upon your arrival to the hotel. Yes, this is in the center of the hood. Well, not really the hood. If you go a few blocks down or even a few blocks over, it’s a little more «hoodish» but yes — you will see people outside passed out at the bus stop, people walking around without their shoes on, and people walking around talking to themselves. Not once while we were here did we ever experience anyone walking into the hotel lobby who didn’t belong there. While outside, I never felt threatened or worried about someone breaking into my rental car. The area seems sketchy if you’re easily afraid, but trust me, it’s fine. Every time we pulled in, someone from the hotel was outside or in the garage, so it looked as if they do a pretty good job keeping an eye on the outside.
This is in a terrific location if you’re not driving or need to be able to get to stores by foot. It’s right across the street from the bus /​light rail (not really sure what they refer to it as). There’s tons of fast food restaurants nearby, a bunch of CVS’s, gas stations, and if you take the light rail or whatever, you can get to Walmart and other shopping centers within minutes. If you head a little more down the street past the shopping center, you’ll be right on the beach. Great place to jog or just get some fresh air with beautiful scenery.
Best Western has become a favorite of mine ever since I booked with them at Ocean Shores, WA. Breakfast buffet (not really a buffet, but there’s quite a few breakfast items to choose from) available from 6:00 am — 9:30 am. Room service is prompt and provides you with what you need in a timely manner. I called and asked for some extra towels and someone was up within 2 minutes. I’ve waited 15+ minutes for something that simple at 5-​star hotels in Vegas.
The room exceeded my expectations. Very roomy and clean. Comes with a fridge and coffee maker, as well.
I would definitely book with them again.