Old Navy

Not the best customer service here. I like going in to shop for baby and kids’ clothing. But the rest… no thanks! I’ll stick to ordering online where the prices are much cheaper due to online sales and there are many more options that aren’t sold in stores.

I heard all the radio ads for sales at Old Navy and I had a few gifts left to buy so I went to the Long Beach store. It was a huge mess, I was there at opening and it was obvious that there was no attempt to straighten the store. I left immediately, it was impossible to shop there. They need to have enough staff to recover the store. Cancel a few commercials if you need to in order to hire more staff to make your store bearable to shop.

I love the baby girl clothes here. It’s affordable and cute. I also enjoy that they always have great sales going on. On occasion I purchase a few garments for myself, and although not the best of quality, the price and is great and very fashion forward.

Advertise sales and Retail Me Not coupons but did not discount or accept the coupons. Sales associate was very rude during the transaction when she told me I couldn’t use my coupon.

Service here sucks. Eight people in line, one checker. And other employees milling around, not helping. Won’t be shopping here again!

I was greeted nicely by a handsome fellow named nick. he helped me find my size and made my shopping experience awesome.

I have to say old navy is not the place I usually shop at but I was desperate for a cute white tank because I was going out on Saturday. Also last time I went to old navy’s I had a horrible experience with bad customer service. When arriving I had no idea where to go but I was soon greeted by one of the kindest and PATIENT employees I have ever met I believe his name was nick. He had many helpful opinions on what i should get and was always patient when I would over think about an outfit to get. Let’s just say he sold me, I came in thinking I would take 2 minutes just grab the tank top and head home but I stayed for about 45 minutes and came out with a bundle of cute clothes for the spring time! I will definitely be shopping again at old navy’s again because of their helpful workers!

This place was a hot mess.
Did they not have time to clean up and organize after Black Friday? That was three days ago.
Anyway, the whole, entire store was 30% off all regular priced merchandise. The boyfriend needed pants for work, and so, I went straight to the men’s jeans and got two pairs of the color he wanted and the size he needed. They had a few employees behind the counter, and the line was tolerable.
For two pairs of men’s jeans, the total came out to a bit more than $ 45, which is awesome. So, thank you for that, Old Navy!

I like Old Navy. I like their fleece sweaters, low low prices, and especially their Cutest Lil’ Shopper photo contest that our baby boy placed third in (woot!) a few years back. I just don’t care for the customer service at this particular ON store. Anytime I’ve had an issue with say a gift card not working properly or trying to use (god forbid) a coupon on top of an ON credit card discount, the employees here have treated me like I’m a 3 year old who has crapped on the floor. I don’t think anyone appreciates being condescended to, and whatever happened to «the customer is king»? Additionally, I don’t think I’ve ever come across an employee at this location who even pretends to be happy working there.
Customer service is important to me, and I believe it really shapes the overall experience of your guests. So on the off-​chance that ON management reads this review, please get the staff here some cust svc training stat!
Disgruntled employees aside, ON is great for parents such as myself who want cute clothes for their kids and don’t want to spend a fortune. Granted, the quality at ON is not the best, but for how fast my kid wears out his clothes at school, these will do just fine.
Tips: if you have an ON credit card, you get an additional 10% off of everything every Tuesday. And be sure to check out their clearance section. You’ll have to hunt through the jumbled mess as people have picked through the items and nothing is arranged by size, but you can find some amazing deals here if you look hard enough!

I like Old Navy stores and they carry some nice product, but the problem I have with them is that they don’t carry much in my size. Being 6′ 3″ and about 240lbs, it’s difficult to find casual shirts or Tee’s at this store. However, pants I can find, and is the reason why I came in.
I was able to find a good pair of regular blue jeans in my size (
), and off the clearance rack I was able to find a pair of kakis for work for under $ 10. That was a good find. When I went to the shirt area, I had a difficult time finding XL shirts, and I if I did they still were to tight around the shoulder and chest area (
). A lot of little people in this world.
Service at the counter was good. When arrived, they opened up a new register, so the line went quickly. I used a voucher I earned to pay for the jeans at $ 30 and a portion to pay for the kakis. Good deal… Oh yes, the girls at the dressing room area were a hoot.

Old Navy’s are always the worst stores, with tons and tons of people and families pushing their way around and making a mess of everything in stock. If you come here during a sale or special they’re putting on, just forget about it. If you’re a little late, sizes will be gone, the store will look like a tornado has gone through it, and the lines are SO long.
However, giving Old Navy 3 stars because I was actually able to find a couple cute tank tops!

Worst customer service I’ve ever received!!! The store manager lied to my face and said that he understood my predicament that a dress I found that was marked on sale he wasn’t honoring the sale price. In my experience the customer is always right. If there is an item in the wrong place that’s not the customers fault that it’s in the wrong place, but the price listed is what should be paid. I am very disappointed he said he understood but did nothing about the situation so I left with nothing purchased!!!

NEVER have I ever felt so under appreciated for my business. The employees here are so rude. I get that it’s just Old Navy, but that doesn’t mean customer service should be nonexistent.
For this reason, I will never step foot into this location anymore, and would have to think twice about buying anything from this company ever again.

I have been a fan of Old Navy for sometime now, and this location isn’t too shabby very clean and for the most part very organized unless they are having some crazy sale. I like the jeans which are always reasonably priced and they last for a long time (Though GAP’s are better quality). Descent variety of clothing and styles for women, men, and children.

Nice store

Average Old Navy. A bit on the messy side. Line gets long but the deals are great.

The young gentleman at the front was very nice, helpful! Kids got balloons, I cant complain. (for once-​haha)
Til my lil 1 lost 1 of her shoes in the store. Took another ½ half to find it… The fun of being a mom, trying to shop with 3 lil ones !;)

On my way home from Orange County, I decided to make a stop at Old Nave to buy some gym clothes. The store is quite big and it’s well stocked. But the problem is the majority of the clothes inside was for children or women. There was some stock for men. But if you compare the section of each, the men’s department is the smallest.
No big deal the dept size, I only wanted to use my Banana Republic gift coupon before it expires the next day. They are all affiliated in the same network (Banana Republic, Gap, Old Navy) of company investors along with their shareholders.
The young cashier was probably new. He accidentally scan the wrong gift coupon I had which was to expire later this year, but I wanted to use the one that expires first. He didn’t know how to reverse the charge after scanning it, so I had to wait for the manager to do it. Yes, it took awhile but luckily the store was empty.
I cannot use his lack of knowledge against his job because he is young. So I was patient. The manager was also very nice. She quickly reversed the charge without incident. No problems, no questions asked, no yelling at her worker, and everything was chilled.
No complaints. I’m just happy the issue was resolved.

The store remodeled recently and well stocked and organized. Old Navy is part of the same organization as Banana Republic and The Gap but Old Navy is the «cheaper» brand. The prices are reasonable and every now and then there are coupons which make the savings even greater. The fitting rooms are conveniently in the middle of the store. Also it’s a cool concept to have those «quick change» rooms in the sides of the store because honestly I got too lazy to walk back to the main fitting room.
Overall it’s a decent store to check out to purchase clothes for the whole family. If you sign up for their credit card you get card member specials and are get a $ 5 reward everytime you spend $ 100 at Old Navy and it’s sister stores.

Every so often, I end up at Old Navy to check out the clearance specials. I stock up when there’s a clearance special (markdown price plus an additional 50% off) as it was last night.
This store seems well kept by the staff. As I browsed through the men’s section a few times, the staff was constantly folding, straightening and cleaning. A few times because a friend was shopping as well and she’s the typical female when it comes to shopping.
Anyway, as hard as I am on my clothing, I appreciate paying as little as possible for clothes that I can wear to work and to play in. It’s a bonus when the style isn’t so loud and obnoxious that it looks like I bought it at the swap meet.
I found a few items in my size and price range ($ 4-​$ 6) while my friend found a few too. The staff again surprised me as when they noticed that the check out line started to grow, they appeared out of no where to man registers to minimize the wait for us.
If only I didn’t have to navigate through the poorly laid out parking lots of the Towne Center to get to this store …