Softone Dry Cleaning

Great Customer Service
And Good Job On my shirts
Place looks new but have been there for a while

Best cleaners I have been to by far! My family has been coming to this cleaners for years and we all have been extremely pleased! Their first time quality, attention to detail, customer service and availability in hours is second to none! I also like the fact that they are a family own business with top notch equipment. Your clothes are in care with this cleaners plus they take excellent care of my daughters spoiled clothing as she is a toddler and sometimes gets spills on her pretty outfits but I rest assure that Soft tone cleaners will take care of it and her outfits always stay in tact.

I’ve been going to this dry cleaner for over 8 years now. Every time I come in they are very friendly. I use softone dry cleaners every two weeks. Never had a problem with my dry cleaning. I’ve tried other dry cleaners in the area, but they have stayed consistent with the quality and customer service I’ve been looking for.

Generally I go to Perfect Dry Cleaners on Atlantic, but for some reason I left a shirt to be altered at Softone, thinking I’d get the same professional service offered at Perfect Dry Cleaners. Unfortunately the item came back damaged — a small hole in the back of the neck of the shirt, and the stitching was of very poor quality. It was new, having been washed and dried only once as I was hoping it would shrink and I wouldn’t need to have it shortened. When I talked to the owner she said she didn’t cause the damage. She thought maybe I’d make the hole when I took the tag off but I explained the tag was inside on the underarm seam. After a few minutes of talking with her I realized she would never admit to the damage.
So I don’t feel this owner is honest and certainly doesn’t do quality work.

Awesome family run business, so far they have been the best in the area and I have tried many. I’ve also had some expensive suits altered with great work done.
Highly recommend.

Been going to this cleaners since its just down the street. Haven’t had any problems, all our dry cleaning has always came out great, even restored my white lace skirt that started looking rusty. Will continue to come back!

I have been a customer here for about five years now and even though I moved out of the area I still go to them. Their service is good, as soon as I walk in for a drop off and pick up, they know who I am and they treat me great as a loyal customer. Keep up the good work

Ive been going here for about 8 months now, and Ive had no problems. My clothes never shrink (which has happened at other cleaners), they’ve never been late or lost anything (which has happened at others), they are pretty quick and pretty cheap. The people working there are always really nice and attentive. I like this place.

Over the years, I’ve had them dry clean my clothes but I’ve never used their alteration services. Big mistake!!! A simple «V-​Neck» alteration turned into an alteration nightmare!
*This business should NOT offer professional alterations if they’re just going to ruin your clothes.*
They charged me $ 24.00 to modify (3) three crew neck shirts into
v-​necks. To my dismay, when I went back to pick up my shirts I was petrified. It looked like a Mickey Mouse job because different materials were used and the stitching was painfully obvious. I was really looking forward to wearing these shirts while on vacation too.
The clerk told me that he couldn’t give me a full refund but offered me $ 5.00 to remedy the problem. I declined because in essence, I paid him $ 19.00 to mess up my shirts. It didn’t make sense. I informed him that a full refund cannot compensate for the damage to the shirts which were worth $ 30.00 each. –smh–
Unilocalers are the new «word of mouth». Negative reviews are negative for a reason. Take your hard earned money and business elsewhere.
I definitely will.

If I could score no stars, I would. I went in and there was one person ahead of me and no one behind me. I asked the lady if she could please take some measurements for me. She told me she was too busy. I looked around the place and saw no one else, she then proceeds to ask what measurements I need, I tell her and she tells me her tape measure isn’t long enough. I asked if she could do the other measurements and not the height one? Once again she says too busy and I should go to a tailor. As I get ready to leave, a woman of the same race as the worker comes in with quite a few garments for alterations and measurements and she was serviced. Quite disappointed. Will not ever return and I’ll make sure my friends and family do not return either.

Been coming here like forever always had my laundry done right and on time. Owners are always friendly and accommodating!

Awesome staff and great quality and fast services! I needed a dress cleaned for a bachelorette party and it had some major stains. I dropped it off on friday and picked it up in saturday afterWithin a day, my dress came back like brand new! The price was affordable and I got additional discounts! I will definitely come back. Thank you for a great service!

Yet this us a very good cleaners their prices are a lil high. This morning I went in and asked how much it would cost to sew a strap on a denim bag I made for a Christmas gift. A simple jean bag would require two simple stitches at affix the strap. The lady behind the counter said $ 10.00 so before agreeing to the job I checked my funds and only had $ 9.00 so I asked if she would accept that and firmly she stated $ 10.00 I said im sorry I don’t have that she turned and walked away without a thank you orva goodbye, i thanked her and put my item back in my bag and left.
Although fault of no one that I didn’t have enough to cover it but it’s Christmas Eve and I still had to walk back to the market for items for tomorrow’s dinner. The only thing I could think was wow $ 1.00 less than what she asked and she wouldn’t do it. I could have taken the $ 1.00 back to her but that would have required me to walk back home and then back again to her with my already aching knees. Yet I don’t go there enough for them to know me I won’t be returning again and neither will my family members. I will say this much to her May GOD continue to bless and keep you and Merry Christmas and a prosperous New Years!

Absolutely do not come here!!! They lost both belts that came with my blouses which can’t be worn without the belts.
The woman claimed these were never part of the blouses and when I asked her to review the surveillance cameras to show they were liable and that I had in fact turned them in when I brought the clothes, she hung up on me. I called again and the moment she heard my voice she said «sorry. I busy.» And hung up again.

*****warning*******
Do not go here !!!
This happen to me this week
I took my bed comforter set in along with pillows to get cleaned
Price was 35
Was told come back on Thursday to pick up
Brought home my comforter set the next day
And my pillowcase with Ruined
She faded the color of my pillowcases
She also faded the color throughout my whole comforter set
I immediately took it in the next day and showed her The difference in the color
Which she agreed yes it is totally off the however that her fault all she did was wash it
Instead of going back-​and-​forth I told her if I was a business owner and you just admit that you do see a big difference in the color of the fade.
Wouldn’t you return the my money
She said no
And walk away
I asked her for a business license number to report her to better Business Bureau
She said she’s not giving me nothing and continue to walk away to the back of her store
I saw the business license and hanging on the wall so I took a photo of it
Do not take none of your clothes, comforter sets here she does not care she’s money hungry and does not take responsibility of the half of her business

Great prices, good service, good care with services, very professional/​respectable! My husband even left his credit card there and they held it for his return two days later (last name was different than one on our account, or they would’ve called…). Great people there!

I love this family business. We have been going there for years and they have always given us above and beyond care. Alterations and repairs are well done. Very consistent quality. My clothes have always been ready when they said they would be from laundry to sweaters and leather jackets.

Reliable and dependable are two words I would use to describe Softone Cleaners. I have been taking my garments here for a long time and I have never been disappointed. They take pride in their work and it shows. This is a family owned business that has been here in Long Beach for a very long time. They are small enough to know you by name and to know your specific requests (i.e. crease, starch, etc.), but they are big enough to provide high quality service in a reasonable amount of time.
If you are looking for a dry cleaner, I would recommend Softone.

The lady here was very nice and I’m very happy with their work. Clothes were very
clean and it was all worth it. Highly recommended.

Been going here for so many years! the lady is really friendly.
She remembers all the stains that i pointed to her when i dropped off my clothes. And when i go to pick them up, she always shows me the results! very happy with it!!!
This cleaner has been there for a long period and same staffs. That explains a lot!
Reasonable price and good dry cleaning and pressing quality
Always been satisfied! recommend this cleaner for any type of expensive or inexpensive clothes that you want to keep in good condition for long!