Wittner Richard MD Faap Facc

I called to ask about an issue my daughter was having. The girls that answered the phone are super rude and have no idea what the hell I was talking about or what’s going on. I was on hold for 30 minutes for a simple issue. The doctor is great but the girls need to get a wake up call on good customer service.

I wend to Dr Ho. They did the EKG and Echo plus the results and explanation in just one vist. In Dr Wittners office. I diidnt get anything on the first visit. Second vist. Didn’t see the doctor but they are billing me. 3^rd visit. They gave me a wrong day and was billing me. 3 visits still no echocardiogram… Now I see a big difference now. Everybody in Dr Ho’s office were all nice and friendly.

Now that I’ve had time to collect my thoughts I’d like to share my story. My Son is now 21 months old. He’s a sweet boy with a great personality. Unfortunately, my son is a bit of a dare devil and has had a few unpleasant trips to the ER. What boy isn’t? When we arrive to Dr. Wittner office, I was anxious to get the appointment started because his procedures require the child to lay still and stay quiet. Easier said then done… especially for a toddler who is terrified of all the doctors period. They asked him to get on the scale which he did good but after 5 or 6 seconds he was ready to get off. Because she couldn’t get a read on his weight she asked me to strip him down to put him in the baby scale. Of course by then he was done. I could tell he was so scared. Because he doesnt understand yet!!! As soon as we returned to the room the nurse tried to put sticky pieces of tape on his chest where they stick the wires to get a reading of his heart. She did at least 10. By this time I had to hold him down but my son is quite strong and he was able to rip them off. He was panicking and screaming. She left because she was visibly irritated and unable to get a reading. Trust me, if I was able to calm him down I would but at this point he was done. Then doctor came in short as I’m holding my screaming son. He asked me to turn him around on my chest so he could listen to his heart. I had to hold his arms back and pin his legs. Even then I couldn’t hold him very good. The doctor finishes and turns around to fill out paper work. He then proceeds to say… «imagine if he was 9 – 10 or 12.» And I was confused at first and then said «u mean acting like this?» I laughed it off cause I was uncomfortable. Anyway, he proceeds to say that I need to control his behavior now. I need to seek help for his behavior. What if he acts this way when he’s older because he’s only going to get worse then better. He said other things by this point but I was so shocked by what he had already said that I went to defend my son. I said he isn’t always this way. He’s just scared. And as he is lecturing me my poor son is having a nervous break down screaming fit and he’s telling me this. I wanted to go off and tell him he has no right to say these things like my son is some horrible kid. First of all– my son is not even 2 yet… He’s scared! He’s not 12 throwing a fit. I’d understand then that if my 12 year old acted that way he should know better. I was so offended. He only talked about the real reason I was there for 5 secs. I’m there to hear about my son’s heart… You are a cardiologist not a children’s psychologist. I didn’t finish my paper work or stop to reschedule. I stormed out crying that I was put in the same room with this man and actually stayed quiet as he bashed my son. He has no bedside manner. I will never return to him again. I must have caught him on a bad day.