Laundry City

Clean and friendly! They let me use their swipe card since I’m not local to this neighb and saved me a buck! Thanks!

My husband and I used their drop of service for the last 4 years. First they make you wait 3 – 4 days for that «same day service» they advertise. Then they’re ridiculously expensive. They put everything in the dryer on high so expect things to shrink. I bought a small washer for our delicates because of this, and now I wash half my clothes at home. So convenient! They also bleach all towels. Weather they are white or not. But the last straw was coming home only to discover we had someone else’s clothes! The entire bag was not ours. The convenience of drop of service doesn’t exist here. It’s just not worth it.

Terrible service: was forced to come back twice because my clothes weren’t ready. They wouldn’t let me pay with a credit card without charging me extra.
Staff is very hard to communicate with, and they don’t seem to care much about whether you’re satisfied or not.
Will go elsewhere (and there are plenty of other spots in the neighborhood).

STOLEN JACKET:
No stars if I could rate it that
So a $ 600 jacket disappears?
Then offer $ 100. Tell everyone not to go here they’ve lost clothes and now this.

They lost my clothes twice!!!
No refund. Do not come here!!! Awful experience.

Worst dry cleaning experience ever! At some point I was informed that they are not sure where my clothing is anymore, they will check with the factory and het back to me. Never follow up, nerve promise when I can actually pick up my already late to deliver clothing. No body answer phone, I have to walk down there everyday to see if my clothing has arrived. The manager lady is so rude and irresponsible when there is a problem.

Due to the 40% increase in hobos this month, I think it’s safe to say it’s time to finally start looking for a washer dryer this winter.

Yep, they absolutely suck. On top of everything, it is very filthy — they only seem to clean once a day, right before closing.

I put my clothes in the drier and came back forty minutes later to discover that Laundry City was closed… more than an hour before the closing time listed on their door. No note or anything. Three other people were waiting outside trying to get their clothes too. Come here at your own risk!

Put my clothes in the dryer and came back 30 minutes later at 10:45pm (an hour and 15 minutes before the sign on the door says they close) and the lights are off and the doors are locked. How is this real? Never doing laundry here again. It was fun while it lasted laundry city.

They don’t follow their own business hours. I walked over this morning at 8, an hour after it should have been open, to find it was closed. This is what prompted me to write this review.
Last time I was in there, I ran the dryer at medium heat and came back to find that some shirts had burn marks and the clothes were too hot to touch 5 mins after the load had finished.
Lastly, have been there a few times where I’ve needed to get change for a 20 and the attendant was sleeping with headphones in.
Overall a terrible, ridiculously unprofessional place. Very unfortunate that this is your only option for laundry in the area.

If there was a way to post 0 stars, I would choose that option for the dry cleaning service. The dry cleaning service is exactly what it appears to be — disorganized, unkempt, dirty and no customer service whatsoever. Don’t get drawn into the dry cleaning service by the deeply discounted rates. I don’t think that their machines are clean; hence, the cleaning is never up to par. The worst is that I had 9 pieces of clothing lost. The cleaners finally located most of the pieces but lost one article of clothing, a brand new blouse. Not only did they lose the article of clothing but the cleaners refused to call with updates. I’m persistent and have stopped in and called several times a week yet they still haven’t offered to pay for the lost article of clothing or the dry cleaning. They also don’t operate the business during the hours posted or no one answers the phone.
I’ve dry cleaned numerous articles of clothing for the past 16 years and have never had an article go missing, let alone have management completely ignore my request to locate it or reimburse me for the lost item. The $ 2.99 to dry clean my blouse resulted in an $ 80 lost blouse plus the additional cost to dry clean the article that they lost. This place is the worst establishment and it boggles my mind that this place is still an operating business with the worst customer service.

I gave this place more than enough chances even though my shirts always came back with huge creases in them after being dry cleaned and I would have to remove them myself. Then, they lost my wife’s jackets and have been giving her the runaround and the «check is in the mail» and «I have to call the guy» stories for the past 3 months. It’s not worth the hassle. There is a reason this place doesn’t even have two stars.

Do not use their dry cleaning they will loose your cloths if you don’t pick them up right away. So if you wait a week it will be gone. Plus they do not open on time and you standing there waiting for the door to open. Do not use their dry cleaning.

Do your laundry and get your dry cleaning done somewhere else. I’ve had so many bad experiences with this establishment that I’m officially through.
It’s dirty, the staff is unhelpful and confused (and the customer is always wrong), the machines are old, loud, shaking and breaking down constantly, the cash/​card machine rips you off at every turn without recourse, it’s expensive, and they also don’t have your dry cleaning ready when they say they will (and have trouble finding it if it ever does return).
If you do use this establishment, it will only be a matter of time until something bad happens to you there. Beware.

This place is like the example of how to run a ghetto-​ass business with as little effort put into it as possible. I swear the only reason they are still around with all their shady practices is that they charge half of what every other service does for dry cleaning. Like everyone charges $ 6 for dry cleaning pants, but Laundry City charges $ 3. But seriously, is it worth it when they continually lose, damage your shit and just generally suck at customer service… decide for yourself.
They hired some new kids but didn’t bother to train them. Walked in the other day and the poor kid was struggling on the phone with a boss trying to figure out how to change the receipt paper which apparently will grind this business to a halt because they will not take any orders or let you pick up anything using paper alone, must go through computer. Maybe you should train the kid for those kind of wild circumstances like «changing the receipt paper»? It was absolutely ridiculous. I felt bad for the kid. No adult present at that goddamn establishment. It’s horrifying to see a business run so badly. I feel worse for myself and the time wasted. Oh well. There’s a new cleaners 100 feet from there OK Cleaners that prices wash and fold exactly the same. Let’s see if they are slightly more competent in their business practices… they’d have to really suck to not be…

DO NOT GO HERE! If you care about your dry cleaning, saving a few bucks isn’t worth the hassle of this craphole of abysmal service.
There’s a reason a place has 1.5 stars. I started getting my pants dry cleaned here and was lucky, until the day I dropped off my items on a Monday and was told they’d be ready on Thursday. I go on Thursday, «the van didn’t come, try tomorrow.» Tomorrow — «oh it’s closed until Tuesday, your items will be here Tuesday or Wednesday afternoon.» I, of course, needed two of the items I dropped off before then. Didn’t matter to them, wasn’t their problem.
Just be smart and spend the extra $ 2 for people who will vaguely care about your items and following a timetable. Or you’ll be a cheapo like me who ends up really pissed when they screw you over.
Do the smart thing and go elsewhere.

Really quite terrible if you drop off your laundry for them to do. They never have it back on time, and then worse they usually can’t find it for about 10 minutes. They don’t speak any English, that that English is needed to wash clothing, but they are so unhelpful.
My one guilty pleasure in life is dropping off my laundry, because I don’t like folding, they are excellent folders, that is one positive, but they are not really good at doing it on time or being able to find your bag. They just throw them all on a shelf. When they returned my bag this time there was some type of detergent on the outside, sticky, although smelled good!
If there is a link on here to upload video, I recorded her searching for it for 5 minutes then twice telling me, «I can’t find it!» Wonderful, I am going to have to go Comando 2 days in a row! Thanks Laundry City!

Like some other reviewers, I wish I could give negative stars. They lost my articles that I left for dry cleaning and gave me the runaround each time I came in inquiring about them — note that I had already paid for them in cash, per their cash-​only policy. I had to return FOUR times to straighten this out and recover my items.
When I finally got them back, it was apparent that they had WASHED my items instead of drycleaning them, although they had charged me for the latter. I asked for a refund and they said according to some «policy» (unwritten anywhere, of course) that I had to wait for a check to be mailed in 2 weeks. Yeah right. No wonder they are cash only — so they can profit off of overcharging customers and deceptive sales practices.
Several times when I was in trying to sort this out, other customers told me horror stories. That last week, someone was upset because they had lost something of his. One customer also said she had always suspected they washed instead of dry cleaned her good slacks.
The manager, Patricia, was rude and nasty to me and «customer service» is not even in her vocabulary. When I told her I would complain to the NY Dept. of Consumer Affairs, she backtracked from the «refund check policy» and said in that case I would have to go to COURT to get my money back! So because I exercise my right to complain, she refused to give me a refund!
DO NOT entrust them with your clothes or your money!!! Although I just moved to LIC and unfortunately got burned by this place, there has to be better!!!

Clean. Uses rechargeable cards rather than coins, which is a plus for me. Detergent and softener etc. are available for purchase through a vending machine, as well as drinks. I’ve never seen it full enough that you had to wait for a washer/​dryer, even on weekends. Also has a drop-​off service that I haven’t used.
In short, ideal for your self-​service needs; definitely the best laundromat in Hunter’s Point.