Prestige Fine Dry Cleaners

Awful. If I could give it negative 50 stars I would. My patience with this pathetic place is done.
I will say the only positive thing I can first. The main guy, who may be the owner… super, super nice.
Otherwise, his support staff and customer service? Putrid.
Literally, as of this moment, I am trying to find to find out information about a coat I had tailored. Was supposed to be done Wednesday, wasn’t done by today (Friday)…not the end of the world. But, all I want to know is what the status of the coat is/​when the coat will be ready. If they told me next Tuesday, I’d be disappointed, but at least I’d know.
When I went in this morning, the kid in there was clueless. So was whoever he called. He told me to call after 4 today, which I did. I then sat on the phone for 10 minute and listened to him argue with whoever (maybe the owner) on the phone and then tell me he had to call me back. When I say argue, I mean literally yelling while I heard the entire thing.
Based on the arguing and lack of professionalism, I expect my coat to come back in 14 different colors with 39 holes in it.
One more thing… they’re inconsistent with their hours. I walk by there every morning on the way to work and they are rarely open when they say they will be. What’s next? They shut down without notice with people’s expensive clothes held hostage?
Seriously, anyone who uses this place consistently cannot have consistently good things to say about it. Have I had good experiences there on occasion? Absolutely. But not enough to override the craptastic experiences I have had. I don’t pay for expensive dry cleaning to get good service half of the time.
Unfortunately, this is the closest dry cleaner to me on Upper Ditmars. But, it’s the last time I’ll be using it. Most of the time, my clothes are not ready when they say they will be, and like I said, the customer service is terrible.

After reading the reviews, I should have known better. I tried to give them the benefit of doubt, but all the negative reviews were spot on. Terrible service and clothes were not ready on time. I will not be going back here.

Terrible service. Nothing is ever ready. Over priced and they are always giving excuses.

DONT GO HERE. The guy told me he could remove a stain with confidence. When I picked it up, the stain was still there along with a hole in my $ 70 shirt with no apology. Take your money elsewhere.

Peace out. My review will be nasty so not going there.

Prestige was recommended by a friend and so far I have no complaints. Been going there since Nov 2014. Always friendly whenever I drop by. I mostly use their pickup and drop off service and that has been pretty reliable. Highly recommend using them.

This place is awful. Though I will say there were many red flags that should have alerted me that things wouldn’t go smoothly.
I dropped off two pairs of pants to be hemmed on a Friday. The person worked there asked me where to have them tailored. I guess you are suppose to walk in knowing where they should taken up?
She handed me two safety pins and told me I could go in the back and pin where I wanted them hemmed. This should have been red flag #1, normally a place that advertises alterations has employees that help you determine where things should be altered.
I asked what the cost would be and was told she didn’t know, red flag #2. It’s hard to believe there are varying costs to have pants hemmed and when I asked for a estimate she said around $ 8.
Without looking at my ticket I stopped in three days later (Monday) to see if the adjustments had been made. I was told they would be done «on Thursday the latest» and when I asked when the earliest would be he said «Thursday». Red flag #3, this employee had no idea what he was talking about.
After I got home I looked at the ticket & it said it should be picked up after 2 on Tuesday (so this is my fault for stopping in on Monday).
I came back on a Tuesday at 3pm and the guy working (who was quite professional) said my pants were being pressed and he would call me right back when I could come back and get them. I never received a call (red flag #4) so I walked back before they closed around 6:30 and they same guy said they never came back but would be available the next day.
I came back the next day at 5 and the person working (not the same as the day before) said he didn’t know where my pants where (Red flag #5) and he would call the owner and someone would call me. Quite frustrated I walked out got half a block away and decided I wanted to talk to someone immediately so I walked back and waited to speak with the employee (he was handling another upset customer, red flag #6). When he was finally done he asked me what my name was again and I once again handed him my ticket, he went in the back room and came out with my pants, which ten min ago he was unable to find (red flag #7). When it came time to pay the total came to $ 25 which was a far cry from the estimated $ 8 each that was given 5 days earlier (red flag #8).
I challenged him about the price and he said there wasn’t anything I could do but he would have the owner call me that night (7 days later I still haven’t been called, red flag #9). I paid so I could get my pants out of there.
To say this place failed on all fronts is an understatement. If this is «prestigious» service I would hate to see what anything less would amount to.
Do yourself a favor and go ANY place but this one, there are plenty of other options that are worth the extra five min of walking to get what you want done. I can definitely say I will NEVER return and will urge my friends to avoid this place at all costs.

I like the owner, I think he’s fantastic, but I will admit that there are some hiccoughs with the service. They try their hardest to take care of things but there have been occasions where they couldn’t find our stuff for a few weeks. It eventually got sorted out but it was a little annoying.
I think my biggest pet peeve with them is that they don’t hold consistent hours. They say they’re open from 7:30am — 8pm M-​Sa, and 11am — 4pm on Sundays. I would say you have about a 60% chance of that being true. In fact, today, at 2:30 they are still closed. No sign on the door to explain why. It’s very frustrating because I feel like I can’t always count on knowing when they’ll be open.
I am thankful to say that I’ve never had clothes ruined or outright lost, and while they wait for you to come in before raising a concern instead of calling, they do seem to be very mindful of their customer’s clothes. And truly, the owner is a great guy, very personable and friendly. I just really wish they could figure out their store hours.

I wish there was an option for 0 stars. Very unprofessional and the service was terrible. For starters, we used them for 10 shirts. We went by to pick up our dry cleaning only to find that they had 9 ready. Week after week we were blown off saying they would bring it back from their warehouse. Finally after a month and a half, the store owner says he will put in for an insurance claim. We came back to pick up the check and found out that they were only going to pay $ 45 on a missing $ 80 shirt.
This is the worst place to get your cleaning done. They are clueless of how to properly run a business and when there is an issue, instead of resolving the issue in a reasonable manor, they will make excuses and put blame on anyone but themselves.
The owner is over sensitive beyond belief. He was incredibly rude after expressing my anger towards the half payment on a new shirt they lost (and toyed with us, having us come into the store constantly for almost two months). He failed to accept and admit that his business was responsible for the missing item and should have paid the difference to give us a full return. If you have an issue, expect a condescending response from your conversation with the owner who will continue to cut you off and get you more and more aggravated with whatever your issue is. We were not trying to scam the place, just get the appropriate amount owed, and be on our way. A simple solution turned into a big ordeal, which turned into a room full of hostility.
Take your clothes to Ferrari Cleaners. Don’t bother with this place, unless you don’t care about your time and your clothes.

I’m a dry cleaning novice — I try to avoid dry clean only clothes as much as possible. But really, something had to be done, and I had a fine experience here. I learned about this place’s existence through Groupon, and held my breath going with no Unilocal reviews to reassure me.
My three suits and a dress got a LONG overdue cleaning. I was relieved the cashier didn’t mind me pointing out the tiniest of stains and he put a bunch of STAIN stickers on to mark them. I dropped off on Saturday and they were ready as promised on Wednesday. All items seemed to look good as new.