Twins Collision Inc

Terrible experience here!!! I brought my car here to get fixed after an accident involving damage to my bumper. They would not budge on the quote after I got two other quotes for less. Then they called me when the car was ready to tell me they were now suddenly taking $ 50 off (which seemed VERY suspicious after they refused to come down on the initial quote at all). The work done seemed pretty solid, so when I got in my car to leave, I was shocked to see the gear shift piece was missing. When I went in to explain this, they came across oblivious, as if that is something you could miss after inspecting the car and deeming it ready to pick up. This explained the sudden $ 50 off. THEN they had the nerve to ask me very accusingly, if I brought it in like that! I said «of course not it was clearly stolen by one of your guys to sell on the after market (worth $ 250.00)». Then they told me that «what probably happened was a towel got caught on it and probably pulled it out during the car wash». This is ludicrous, as the piece has to be installed and it lays completely flat. Finally, they agreed to re-​order it and install it, but they never removed the pieces around it opting to instead wedge it in, thus damaging the replacement piece. When I saw that, I explained how my stolen original wasn’t damaged and that I shouldn’t have to deal with a damaged piece now that it was installed incorrectly. So this guy ACTUALLY said «I will buy another replacement, but I can’t take a chance and install it, is that fair?» In total disbelief I accepted this and decided this place is completely untrustworthy and not worth ever dealing with again. Word to the wise, INSPECT YOUR CAR when you get it back, because this place cannot be trusted!
Response:
That is a completely inaccurate lie. If by «broken» you mean completely removed and missing… Then yes I guess it was «broken» and the reason I waited 6 months is I do not believe I have a time limit on my review, so I will post at my convenience thank you. And you think I should then contact you after you told me you will not install the piece you replaced? I think the interaction is over after all that and you were well aware I left VERY unhappy. What I said in my review is the 100% TRUTH and it’s a word to the wise. INSPECT your car when you pick it up. And because I am honest, I did say the work was «solid» and I would have been a customer for life if it wasn’t for all of the terrible stuff that went on after. I forgot to mention, my business cards that were in a box in my door, they were ripped open and thrown all over the floor of my car on top of all that. TRUTH being told, it was a terrible experience and I hope you learn form it when taking care of your customers cars in the future.

I’ve used their services twice. The staff is friendly professional and accommodating. It’s great that they have an enterprise representative to provide a rental. The work on my replaced bumper was great. The color match was perfect!

This shop is the best I’ve ever seen that I had to write my first review ever. The twin brothers and their staff are all professional. I’ve had one really bad accident that messed up the alignment, popped the air bags, and side body of car was messed up so bad that I had to get towed. I got my car back like brand new with no issues with car after I got it back. I’ve unfortunately had to come back for two more accidents but I would choose no other place than Twins Collision. Their shop is big and their waiting/​receiving area is clean. I highly recommend this place that I’ve been coming to for over 5 years.

I had some front end work done 2 years ago and needed some small work done over the rear well and bumper. Plus a little alignment by the hood. I called Chris to discuss it and he actually remembered me and the Ford Edge. Incredible memory and no problem to fix the alignment and the new work. These guys are the best.
TY

Got directed here from Geico. Dealt with Chris. He was fantastic. From beginning to end, the process was easy, simple and everything was done better than expected. Chris himself was incredibly friendly and it was obvious i was in great hands

My car was rear ended while on vacation. Twins Collision was one of the select service providers on the insurance and I am so happy I chose them. They replaced my bumper cover, tail light, and some damage done to the trunk lock. Everything was finished within the estimated time and my car was cleaned inside and out. Could not have asked for more! But wait… Twins went above and beyond and hammered out a dent unrelated to the accident, all on the house! Definitely recommend them for anyone who needs friendly, quality, and speedy service.

I’m so glad I found such a quality shop. Had front bumper and driver door dented/​busted in stupid display of driving. Geico rep onsite, Enterprise rent-​a-​car as well. All were very nice and on the level. When it turned out that the aftermarket side-​view mirror that Geico made them install wasn’t working properly they argued for and got the brand version. Needed the car back in time for a long vacation drive and it was done as promised. Like new. From my interaction with them it’s clear that they take great pride in their work, and, though I hope never to need body work on the car ever again, I will not hesitate to go to Twins if I do.

I came here after noticing that my front bumper was almost ripped off; such is life when you park on the streets in NW Queens. They took care of my car right then and there, for a $ 20 tip to the mechanic. Amazing! I did not know that this kind of customer service still existed in this town. If I ever need to get any body work done, I now know where to go.

They get the single star only because the exterior* work they did came out fine, and they eventually resolved the issue they caused (and because Unilocal doesn’t allow the 0-​star review they deserve). (You’ll note most of their 5-​star reviews are suspiciously short and penned by folks with less than 10 reviews.)
Came here for the same reason others did, because Geico asked us to, and our only out of pocket was the $ 200 deductible (and possible long-​term issues with the required aftermarket parts).
Scheduling the fix was fine, but they took their sweet time. When the car was finally ready, took the F over to the address they provided to find a sign on the door stating they moved to a new space, contrary to our confirmation call ahead of time, and no thanks to the useless sign on the door of the old address. Walked in to a bright new space that they kept below 65 degrees for the poor receptionist. What was also funny was they like they opened for us and then when we arrived, they took the guy behind me first with no apology, and were doing various other jobs. Signed and got the keys and got in the car to find black grease permanently smeared all over the driver’s seat. Also found an object in the cup holder in the center console that did not belong there, so walked it inside trying to do the right thing and the receptionist quickly snapped it up and sent me on my way. They called back when we’d arrived back home and said it was ours (but didn’t acknowledge they didn’t place it back where they got it from), and stated we’d need to come in to get it. Explaining it was their fault, we asked them to ship it, and they refused, so we pushed back and they verbally agreed to do it. They clearly thought we’d forget, but we didn’t, and claimed they’d send it 2 days later. Days later, with no package in our possession, we called and they stated they’d send it out Monday. They then called Tuesday stating they shipped it… A few days later we received a bag that they clearly tampered with so it’d appear mishandled by the postal carrier, but weren’t smart enough to pay the proper postage that would be required to have shipped out a tow bar in the first place (nor did they hide that portion of the printed postage). We’re not schmucks, yet when we called Geico to resolve the issue, their adjuster claimed he was in the shop and saw them mailing it, AND THEN proceeded to tell us that we’d need to head to the shop to pick it up, so clearly it was never mailed, so this attempt and obvious under-​the-​table payment setup was even more infuriating.

I was directed here by State Farm Website as one of a few places in the city they certify without an official estimate. It took just a bit longer than they initially thought as they were backed up after the holidays (probably the winter weather contributed!); also needed a part that took a little while to come in. Everyone was very professional (although the owners were time pressed); the repairs were first rate — cannot tell that the car had been damaged (2 quarter panels, fender, tail lights) and the color matching was excellent. Definitely recommended

Twins is terrific! They are nice, VERY good and professional. Unfortunately we have had to us them often recently, but they ALWAYS make the experience smooth and trouble –free. They help to turn a negative situation into a very positive experience.
THANKS!

Geico sent me to twins for some paint work and minor body repair after some jerk pulling out of a parking spot raked it down the side. I couldn’t be happier — the side where the damage was now looks like new — absolutely beautiful! And when I got my car back it was cleaner than its been since I took it home from the dealership. Throw in the owners’ very good looks, and the experience was enough to give me a new ‘thing’ for twins.

I cannot say enough good things about this body shop. My car was recently repaired (it had A LOT of damage, was hit overnight while it was parked) and they did a FANTASTIC job! My car is a 2008 and they made it look like a BRAND NEW car. They even buffed out scratches that I had unrelated to the accident.
I highly, highly recommend them!!!

I came in for an appraisal after a front bumper collision.
At the first auto shop I went to (not this one), the mechanic checked my lights. He had me turn them on, and said that none of them would need to be replaced, which was great news to me. He confirmed it was all purely cosmetic damage to the bumper.
Came to Twins Collision just to get a car appraisal for a second opinion since I saw all the great reviews on Unilocal.The guy here asked if my lights were out (before even inspecting the car — he’s just standing there in front of my bumper). I said «No they’re fine — I checked before». Immediately, he goes,“No they’re not”. He reaches in, grabs my left light, and yanks it out, glass shattering on the ground. He goes «See? It’s broken». Well DUH now it is.
Went back to the first auto shop and the mechanic there asked me «What happened to your left light? It was working fine when I checked before.» He offered to replace it for free, since he knew it wasn’t my doing — being a nice, HONEST, and professional mechanic.
BEWARE. DO NOT GET RIPPED OFF.

Twins is great! Richie and Manny took care of me. I was in a car accident, and GEICO has them as one of their shops. I’m new to the area, so I didn’t have a shop to take my car to. Twins hooked me up. My car looks better than before the accident. They did extra work on the car and went above and beyond what they needed to do for my car with the accident. They gladly took my car back to tweak something. When I got my car back, I noticed they buckled up a stuffed animal I had in the car. These guys are professional, fun, and down-​to-​earth. I will definitely go back to them if I need any body work done.

These guys did a great job in my old car. Very surprised of the fast time and even guarantee they offer for there work.
Off the topic but the hot blonde reception girl that I went to high school with is a cherry on the toping. Lol

I decided to visit this place do to the high reviews they got. My review is just based on the attitude and quality of service I got from them. I’m sure they do a great job with the cars they work on and I wish I had a different experience.
I walk into the front door and I am not greeted by a single person. I explained what I wanted to have done to my car and the only response I got was «I can’t take anymore cars right now, I’m swamped.»
That’s really great that they have a lot of business but honestly that is not the way you should treat your potential customers.
Because of that one experience I would never go back nor recommend them to anyone I know.

These guys are still the BEST! Recently, I had to get my side view mirror replaced (the short bus won the merge on York). And once again Twins was fairly priced, excellent customer service (they remembered me from previous year) and made the whole experience painless.
I wouldn’t leave a 2^nd review but these guys (& nice lady at front desk) are just too awesome.
I had left Astoria for upper Westchester (ick) and couldn’t find anyone reasonable in my area or in CT where I work. The lowest quote I got was $ 240. The guys came in at ½ that (labor too) and were able to fit me in on my limited schedule (have an infant). We’re moving into CT but god forbid anything else happens to my car — it’s worth the drive & toll to have them fix it.

And here is the follow-​up. Like I said, what you need to understand, and why I am giving 5 stars, is that I’ve been around the business. With that said, if a shop tells you that your car might be ready in 4 days and it isn’t ready for a week, no big deal. Patience is a virtue, and when it comes to getting the job done right, I’d much rather a shop take more time than less.
I got my car back on Saturday morning and fell in love all over again. The paint job was flawless. I should note that I had them repair and repaint my rear bumper and install new seals on those obnoxious mini windows that coupes have. Everything was clean and sparkling. The guys wash, wax, and tire shine the car so it looks like it’s brand new again.
I would highly recommend this shop and would not hesitate to bring my car back here in the future.

Great job — they worked on my SUV through GEICO, and they were quick and efficient to fix the door. Though, downside is working with GEICO, they could only put the aftermarket parts on. But it was smooth and quick.
Manny is great, by the way.