Discount Carpet & Tile

Redemption exists — I ordered carpeting and was told that their two best installers would be doing the installation. To my surprise, the work was shoddy. It seemed the workers were more concerned about doing the install quickly than properly. I called the following day and submitted videos. The owner was away for a week but (if memory serves me correctly) Dennis handled my call. He acted quickly to arrange to have someone else come out and correct all the problems. All worked out and I’m a happy camper. I’d use them again.

They were closed at 3:00 when I got here and they say on their sign they close at 5:00 so I was very disappointed. But looking inside they seem to have good stuff so I hope I get the chance to visit again tomorrow.

Based on former reviews for this company I went and purchased new carpet for my home for 2 empty rooms that were renovated. The sales guys was friendly and mostly helpful and they were able to get it done within a week, so I went with them. Weeks later after installation we found the carpet coming out, more than just the shedding the installer mentioned during install, there were 2 places where large bare spots were appearing from the carpet coming out of the backing!
We called Terry at Discount Carpet and he said the installer would come take a look. The installer came to take a look and indicated it is nothing he did and he called Terry. Terry informed us that he uses a 3^rd party to come out and look at the carpet to determine if there is a defect, or if I guess we somehow did something to the carpet?! I was surprised, but said fine because there was nothing we could have done to it and waited for the call from the 3^rd party company. It took a week to get a call and when they did call they could not come out for over another week. When the company did arrive the guy was nice and professional and explained that the discount carpet guy should have left us the left over carpet when it was installed, but they left us nothing. The guy found a pattern with the carpet falling out, it was all in a straight line parallel to the cut edge of the installed carpet, and he found other spots on that line where the carpet was coming out that I did not even find yet. He measured and took pictures and said we would hear from Terry the following week. The entire next week passed and we did not hear from Terry at all. We had to call him and he told us he has not got the report from the 3^rd party and told us to call them! Mind you, this is after us calling and leaving several messages and Terry not calling us back, or us being told he was out for the day. WE have not been able to get a hold of anyone at the 3^rd party company and no one has called us back. We called Terry again and he just keeps telling us the same thing, he has not got the report and he needs to report to determine if it is defective carpet before he will do anything because he needs his money from the manufacturer in order to replace the carpet. If the installer left carpet as he should have, it could have been patched by now, but they did not, so we have to go through this, this has been ridiculous and we are still waiting to see if Discount Carpet will even fix the problem. Update ⁹⁄₂₁ report emailed to us, 3 sentences saying damage to top layer of carpet that installer could not have done. What?! They were not there during the install and so how would they be able to state that in a supposedly neutral report? So does that mean it is defective? Discount tile never called us to tell us that or that they would fix the carpet or provide a refund. When we called then about this ridiculous report, Terry insinuated we were calling him a liar! Unbelievable. Horrible, I have reported them to the BBB of Central Florida and in their response to the BBB they said the following:
5 – 15. DNA is an independent inspection company used by most major mills. (Mohawk, Shaw). The customer complain that we installed damaged carpets. The *** report, «Based on these tests, observations and history provided, the appearance of the conditions documented were found to be attributed to some form of topical damage. If they were present before installation they would not have been installed. If they were caused during installation, typically I find signs of a failed attempt to repair the issues, this was not found.»
Customer damaged carpet and tried to place blame on our company.

Discount Carpet and Tile did an amazing job on installing my carpet throughout my house!
I had a wonderful experience from beginning to end. There was no high pressure sales, the prices stated is what you paid without hidden or extra fees. Everyone was helpful and friendly too.
Btw, yes, It’s worth the drive to Longwood to see their showroom but not exactly necessary, as they’ll bring samples out to you as well when they do the estimate.
I would highly recommend them for your flooring and installation needs!

I had a great experience with Discount Carper and Tile. First they have the best price around. Second they delivered a top quality work. Thanks so much to Terry and his team. JS /​Longwood FL.

Excellent customer service. Cheapest price around, and I went looking around. I like how they give the cost of everything included. We ended up getting tile in our master bedroom, bathroom, and kitchen. Lewis (the tile guy) is awesome and did and excellent job. Would definitely recommend!

EXCELLANT prices and customer service!!! I am so happy I found this place!!! Dennis and Willie were so nice!!! Highly recommended! Even though Willie is a Michigan Wolverine and I am a Buckeye, he did a great job and was very nice and professional!

Amazing family owned business, install and same carpet we picked out at other places was quoted for almost $ 1000 less. Friendly service at the store and during the install. Thrilled with our install, and the company makes sure we are satisfied. We will definitely be back for other flooring needs!

discount carpet and tile were awesome. their quote was under homedepot by 500 dollars, not including all the extras HD added. their staff were friendly and very helpful. nothing was too much trouble for my installer… he removed everything without complaint or comment. was very clean and tidy. clean up after himself and left the place looking like new. i have no hesitation in recommending them. will use them again.

Had a great experience buying carpet here. Dennis was helpful but not intrusive and gave thoughtful advice. We were swayed to go with carpet from Home Depot because of a sale on installation. Well, that didn’t include pad, «installation» didn’t include cleanup/​removal, and HD’s stair charge was like 3x what Discount Carpet & Tile’s was. Going with Discount Carpet and Tile we ended up saving around $ 4 – 500 on one room + a long stairwell. We’ll definitely recommend them to friends.