Fairfax Transfer and Storage

I recently used this company for my household move and I’m glad that I went with them. Not only did Chuck come by in person to actually see what furniture/​boxes I had that needed to be moved, but he was also very reasonable with the moving quote. His crew was 100% professional and knew exactly what they were doing. They moved our entire 2500 sq foot home in about 6 hours with NO damage done. Very nice guys who worked very fast to get the job done. I would highly recommend them to anyone else and also use them again if I have any future moves. Great service and Great job!

I had 2 sofas that I wanted to move to my apartment in Silver Spring from Woodbridge, VA. The moving company that I typically use could not accommodate me and my move on the date that I requested, nor could they offer furniture disposal. I already reserved the elevator in my building for a particular date and time. so, I was in a bind. I called Fairfax Transfer and Storage, and they were able to give me a quote and confirm my date/​time within 5 minutes.
The movers showed up on time the morning of the move, and were done within my 3 hour time slot. They charged me an additional $ 40 disposal fee for the couch I was getting rid of, and $ 10 for any additional furniture. They were professional and polite. I would definitely use this company again.
4.4 Stars!

What a wonderful moving company! They really jumped through hoops to move us. Had a moving company bail on us, on the last day before I had scheduled our move because they couldn’t get an estimate back to me. When they did, they wanted to change my move day because they had booked up (the whole time I was told they were available to move us on that day). I couldn’t do that as the place I was moving into is very difficult to work with (Mon-​Fri 8am to 4pm moves only, provided you also give the manager a certificate of insurance from the mover beforehand) and you have to schedule your move day with them ten days in advance. Anyhow, back to Fairfax Transfer & Storage. I called them right after previous discussed moving company bailed on me and explained the situation. They were able to accommodate me for a next day move (two pick up locations before delivery to a final destination) and get me in before 4pm because every hour after that the condo charges $ 65 an hour. The crew that showed up was on time, courteous and worked hard. We had a 10′ x 10′ storage unit, a one bedroom apartment on the second floor all packed and delivered into the condo by 2 pm. Amazing and to top it off they worked a certificate of inspection that normally takes two days in hours so that the condo would let me unload my stuff at NO EXTRA CHARGE!!! They were lifesavers. I am retired military and have moved over 20 times in my life and they were one of the top crews and companies I have worked with. Highly recommend!!!

UPDATE: FTS provided a partial refund, probably about 15% the entire cost.
— — — — — — –
I used to love Fairfax Transfer and Storage. After my most recent experience I would never recommend them.
Two years ago I hired FTS to move me from House A to House B and to a storage unit. Last week I hired them to do the same move in reverse. The first time I loved them. The second time was not a pleasant experience.
The Friday morning started out with me answering the door and the lead guy (foreman?) complaining about the parking I reserved on our tiny street on Capitol Hill (one might think introducing himself before complaining would be a better way to get things off on the right foot). It was about 3 or so car lengths from our front door. This is the same guy in the same size truck in the exact same parking spot I had two years ago and then no one complained. First he asked me if I could get my neighbors to move their cars (!), which I couldn’t because I have no idea who owns what car. Then he suggested that he drive the wrong way down our one-​way, one-​lane street and park on the wrong side of the road. I told him that was fine with me but that my street near the Capitol is heavily patrolled and he’d likely get a ticket. FTS had moved me into that house and knows the tight parking, and no one was forcing them to take my business a 2^nd time.
The guys worked very hard and I felt bad for them because it was above 90 degrees and humid with no breeze. A most unpleasant day to be working that hard.
When we arrived at House A it was clear things were not going well. Two of the guys started getting sick and one guy threw his back out. I felt really bad for them, offering water and soda throughout the day, telling the guy with the back issue he should sit in the cool house rather the truck, and asking if he needed medical attention.
So my problem was NOT with the movers being unable to go on, but rather with one of the owners. By around 4 pm it was clear they were not going to be physically capable of getting to the 10 X 15 storage unit about 2 miles from my house. So I called the owner and he said he was working on scheduling what had now become Day 2 of what was supposed to be a one-​day move. His first offer was «what are you doing Monday?» (!!!) «Working,» I said. His second offer was «how about a week from tomorrow?»
Our back-​and-​forth went on for a while through several phone calls. I had to be very insistent and push quite hard before he agreed to do it the next day. «It’s a Saturday in June, I just don’t have the capacity,» he said.
I’m sorry guys, but that’s really not my problem. We had a verbal contract for you to do this in one day. I was being gracious in letting you extend to two days, and your offer is a Monday or a Saturday 8 days away? I could have insisted that they find a way to finish that Friday by bringing in another crew or whatever, but I was trying to be a good guy about it.
I should not have had to push so hard to get them to move me the next day rather than a work day or 8 days later. And they never should have offered such silly solutions. This was a no-​brainer, and they should have found a way to do it without me having to argue with them.
I’ll add that they did make some adjustment to the bill but, frankly, not enough to justify the way they handled this.

Great prices, accurate estimate. Friendly and professional staff on pack out. I shopped around and other companies could not compete with their pricing.

Start to finish, our local short-​notice move was well-​handled. I put out bids to four movers with good Unilocal ratings, but Chuck Grimsley of FTS was the only one who came out to actually look at our belongings. What a pro! His estimate was the lowest of any others and the actual cost was in the lower half of the range. The movers were on time, professional, polite, and handled several extremely heavy pieces without complaint. I would absolutely use this company again.

We moved to VA from AZ in a seat-​of-​the-​pants operation. No scouting trip, just Internet searches. We arrived on a Friday with a car hauler full of stuff and had secured housing on Monday. But housing ended up being a 4 story townhouse. We needed movers. Movers on the last weekend of a month that ended on a weekend with thousands of other people who were also moving and had actually planned ahead.
Fairfax said they had room on Friday or Saturday when I called at first, but we work a hundred percent sure the old tenant would be out in time.
We ended up booking the afternoon move on Saturday. I wasn’t thrilled about that because I know that the movers aren’t fresh in there is a possibility of the morning move running late.
At noon we called in to verify that they were still coming and were told that they were definitely coming but they were in the field and that the dispatcher didn’t want to bother them — though my suspicion was that he didn’t want to bother himself.
At 1 p.m. we drove our 20 foot trailer and our 10 foot car down the end of a one way street, which meant we would be backing out five blocks when the move was over.
By 130 we were getting nervous and called in where email dispatcher told us that she would get ahold of the crew. Bad news. Just as I had suspected, the morning job went way over and a wouldn’t get here until after 4.
The office was closed at 4 p.m. And there was no way to get ahold of anyone so we weren’t sure they were even coming. We called and called but there wasn’t even an answering machine announcing the office hours or any emergency contact listed on the website. We were told they would call when they left the prior move in Falls Church and were on their way to King Kingstowne where we live
In the meantime, my husband and I are freaking out but managed to secure a plan B for Sunday morning if they didn’t show.
About 430, just as we were ready to abandon all hope, they arrived.
The movers were courteous, quick, strong as hell, and didn’t complain one bit about the four flights of stairs. They carried my huge armoire up to the 4^th floor, and my huge, heavy hardwood furniture to the third floor without damaging one thing, including themselves.
Their minimum charge was for 3 hours. They got the job done in two 2.59 hours and everything was in its place.
The only tiny, tiny issue that I could have is that they rubbed the ceiling with our huge king size mattress trying to go up the tight third floor stairs and there was a rub mark I had to wash off with a sponge. It took 2 minutes and came right off.
I would have given 5 stars if there was better communication. We would definitely use these guys for our next move.

Fairfax Transfer and Storage makes white glove deliveries for Costco, among other services. Costco delivers a product to Fairfax, and then they deliver to the customer. I could not have been more happy with their customer service. Real people answer the phone and do everything they can to deliver the item on time, even if Costco is delayed in shipping to them. Their white glove service was excellent. Every employee really cared about my delivery.

I used Fairfax Transfer for a local move from Alexandria to Arlington, for a two bedroom apartment. They did a decent job. The initial estimate I received from Chuck was extremely accurate. He is a small business man with decades of experience and a pleasure to deal with.
The day of the move things went pretty smoothly. The movers showed up around 8:30 as promised. I had moved some items on my own, but i needed their help packing up a number of things. The crew of three people did an effective job, and by 12pm we were packed and loaded. It took under 3 hrs to unload everything at the new place.
The moving crew was polite and efficient. They did a good job pointing out one or two damaged items I had before loading it to the truck, to prevent any potential misunderstanding about damages. Communication and attitude are as important as anything else.
There were two minor snafus. One was damage to a very cheap build-​it-​yourself desk made of press board; some screw holes got stripped upon disassembly. The contract specifically disallowed insurance on this type of cheap furniture, and I understand why because it’s pretty flimsy. So, no big deal. The other oversight was a mirror they neglected to reattach to my dresser. Minor oversight. They came back within 48 hrs to do that minor job; again they came at the exact time they said they would. Another minor observation — the moving crew didn’t have tools with them. I needed to borrow some screwdrivers and pliers from a
neighbor to allow them to disassemble some furniture. (My stuff was packed already). Surprising they didn’t carry a toolbox.
For a local move three miles away, with a moderate amount of packing, Fairfax Transfer did an acceptable job at a fair price. I would use them again.

After writing a letter to the company expressing my extreme dissatisfaction and, threatening legal recourse FTS responded. What seemed to be their lawyer or another employee who handles these matters responded. After requesting yet another quote, they made a settlement offer. They agreed to pay most of the cost. The condominium association where the door was damaged had rules and bylaws that require certain removal procedures. FTS refused to pay $ 387 of the removal required by the condominium association. They did pay the majority though. All involved are thrilled to have the situation finally closed. The current tenants are happy to get a working door after two months of a barely functional door. My roommate and I along with the property owner are happy to be able to finally move forward.
IN THE END, with a great deal of arm-​twisting, FTS accepted responsibility.
Had it not taken so much pressure to get them to pay for the door and had they paid for the entire bill for replacement/​removal I would have given another star.

I used this company to move into an apartment in Reston from Arlington. The manager at the office was great. He took the time to understand my circumstances and suggested an option that ended up being exactly what I needed and at an affordable rate.
The movers arrived exactly at the scheduled time. They packed everything up quickly, moved it across town, and unpacked and placed the furniture exactly as I asked. Throughout the process, the movers were professional and not a single item was missing or damaged during the move.
These guys are great, and earned themselves a returning customer.

This review is not for the moving services themselves, but for the awesome customer service that I got when trying to get an estimate. It turns out that I can’t use them this time, but Chuck was great. He recommended others in the area that I might look into and a few other options that would help me find good movers. I will definitely be calling them back if I do another move.

We used this company to move locally on New Year’s Eve. Because of our builders delay in acquiring the necessary permits, our closing date was pushed back a few hours, which was a huge inconvenience considering we were paying movers by the hour. We called Fairfax and they could not have been more helpful and accommodating, especially considering we were moving on a holiday. They offered us multiple options including leaving our things on the truck until the 2^nd with little to no extra charge.
We ended up having to wait around after all our stuff had been loaded on the truck and the moving company offered to take a long lunch and not charge us for the delay. They were friendly, professional, and generally good guys who really tried to make the best out of the situation. After a horrible experience in the past, this company was great to work with!

The best moving experience I have had to date. I called an asked for an estimate for an upcoming move. The nice woman on the line quoted a price and scheduled an appointment for my move. being my first experience with a moving company and hearing all of the horror stories, I was a little skeptical because it was just so easy. I guess I expected trouble but the icing on the cake is that FTS does not charge a reservation fee (Awesome!). Long story short three very professional and hard working guys came in, assessed the items to move and went to work. These guys were great and keep in mind it was pouring down raining at the time. No broken items, nothing missing and now that I think about it none of my items were even wet! FTS did what they said they were going to do for the price they quoted. I will be calling them again for any future moves.
Take my advice, don’t go cheap.

A 5-​start review from me means the company provided me with little or no stress. I’ve used Fairfax Transfer back in March 2012 when I moved across the street. I was impressed with the move crew.
Fast forward March 2014 — I am moving from VA to NV. They don’t do long distance moves but Cliff (owner) gave me some options for movers. I went for the POD move. I hired Fairfax Transfer to move my belongings into the POD. We hit a snag with POD on the day of the move. Cliff helped me navigate POD customer service and we still ended up finishing the task on that day. The move crew assigned to me (Maurice and crew) were outstanding. Not even once during this day did Cliff or the crew made me feel that their time is being wasted. They helped problem solve and what could have been a disaster turned out into one of their best customer service moments.

Due to the unfortunate timing of closing on our home, we had to move twice within 6 weeks, in the middle of NoVa summer heat and humidity. Needless to say, we were not happy campers.
We requested 3 quotes for our second move, and FTS came in the middle. But the employee who answered the phone was very courteous, friendly, and asked a few questions to help us estimate the time/​number of movers we needed, so that inspired confidence.
They kept us updated throughout the morning to let us know when the movers would arrive. They got to our apartment exactly on time, and started working right away. The movers were courteous, very careful with our stuff, and worked fast. Every piece came into the house in the exact same shape as it left the apartment. In about 3.5 hours, we were completely moved from an apartment near Old Town to a TH in Kingstowne. The final bill was exactly what we expected, with no other charges or surprises. We certainly hope we won’t move any time soon, but if we do, we would hire FTS in a heartbeat. They were worth every penny.

I couldn’t have had a better experience with these guys. I was told by a friend to use Bookstore Movers. They were booked, I was let down, but then referred to these guys. I couldn’t have had a better experience. When I called to book an appointment, the guy (pretty sure it was David Swain) that I dealt with was friendly and prompt. He emailed me a form (that I ended up having to change) and the whole thing was done. They are very responsive.
I didn’t know what to expect from these movers. I’m a girl, and I was alone, and I couldn’t help but be a bit skeptical about two strange men entering my home and handling my things. But they were SO nice. They were professional, patient, personable, and worked quickly. I didn’t hear them complain once. I swear they smiled the whole time. They had amazing attitudes, did not stop for a break (they should have) and they also communicated really well together and seemed to enjoy what they were doing. They were always two steps ahead of me. They also helped me move my smaller things that I was going to do on my own. The houses that we were moving from both have small, steep stairways. They did not leave a mark on anything. They were so aware and respectful of my belongings and me.
I find it amazing how these guys turned a miserable experience into a pleasant one. I’m very caught off guard by my experience. I won’t ever be using other movers as long as I’m up here.

I hired Fairfax Transfer for my move back in May, and they were amazing! I moved from Herndon to Fairfax, with a pit stop to my storage unit (where most of my stuff was) and they totally rocked it!
I had a crew of 2 men, and door to door they were done in just over 3 hours (they have a 3 hour time minimum) The guys were super polite and very careful with my belongings.
No one likes moving, but Fairfax Transfer makes it stress free. I will definitely use them again!

Moving sucks. It just does, and you can’t get around it. BUT, calling FFXTS was definitely a big step towards making it a little easier.
Second thing you can’t get around: It isn’t cheap. Hey, if you have a group of people you know that are willing to be your personal Sherpas for half a day in the middle of summer, and you don’t mind dealing with the hassle that is U-​Haul (see previous review), then fine… have at it. But I’m telling you, this was money well spent.
I called FFXTS about 10 days from my desired move date. The phone was promptly answered by a knowledgeable employee and he guided me through some basic questions to come up with a quote. He gave me two quotes: one for just moving and one for packing and moving. I went with the first option. FFXTS sends out three movers, and they bill for a minimum of three hours, plus an hour for transit (so… four hour minimum really). Any extra time or materials are added on top of that. NOTE: There is a lower rate for weekday moves. I went with a Wednesday.
So, moving day arrives. The movers were 15 minutes early and ready to go. They had me sign to note their start time, and they were off! They were quick, courteous, and efficient. No complaints at all. They handled my possessions with care. Everything was moved into my new place with the same diligence. A final invoice was provided, and payment was given. NOTE: There is a mark-​up for credit card payment. I was advised beforehand to pay by check… no problems there. No mysterious add-​ons… everything was billed as discussed ahead of time.
I will definitely be calling Fairfax Transfer and Storage if I ever move again. Highly recommend!

Excellent service all around! This is a company that delivers exactly what it promises, a rarity in the moving /​storage business. The 4-​person team arrived on time and put in 100% effort throughout the 6-​hour pack, move, and storage process. I could not be happier.
Rates are reasonable, and their estimates proved accurate.
I would definitely use the company again and recommend the company to others, especially for military members going TDY out of the country who need to quickly pack and store belongings for a few weeks /​months.