Moore’s Luxury Mobile Detailing

Being a pretty understanding person about the total lack of convenience around here I tend to cut certain people some slack, namely other small businesses trying to survive in this market. I mean let’s face it, the DC metro area pretty much sucks at just about everything (no open spaces for something as simple as a car wash, sitting in traffic on one-​way streets for hours to get 3 blocks, $ 20 to pull over to the curb to park for a minute, the government bureaucracy…). But I digress… all things considered I gave the folks at Moore’s ample opportunity to do the right thing and they just couldn’t figure it out.
I purchased a full detail via Amazon Local & tried scheduling a time & place but phone tag to voice mails then ultimately lack of response to my messages made me give up for a bit. After getting a notice from Amazon a few months later reminding me to use my voucher I attempted to make an appointment again but still the same situation of ALWAYS going straight to voice mail (pretty sure their main «business» number is just a cell phone) & never returning my calls. Strike 1.
Then one day I get a notice from Amazon Local that the voucher I paid $ 125 for had been redeemed (a day early) even though I never used it and they never returned my calls. I contacted Amazon who couldn’t do anything since the voucher showed «redeemed». They said the only thing I could do is work it out with the provider. Obviously I knew where that was going to get me: Praying for a callback to no avail. Strike 2.
Cut to MONTHS after writing off $ 125 and going elsewhere for my regular details I get a phone call from an employee named Christina asking me, «as a previous customer would you like the same deal you purchased last year?». Uhhhh…“You mean the one where I pay you $ 125 for nothing then call 100 times to track you down only to get ignored? No thanks.” To her credit she was very surprised & apologetic about the situation and offered to honor the original deal so eventually after a few responsive callbacks they were able to work their schedule out to squeeze me in sooner rather than later and set an appointment for that week. Foul tip, batter still in the box.
Gave up my Saturday morning to drive to my office for the detail & waited around for an hour & a half. STOOD UP! After a couple of calls to them inquiring where they were (voice mails of course), they finally call back and claim to have called & left messages saying they couldn’t pull their box truck into my work parking structure (even though other mobile detail companies have had no issues doing any of our employees’ cars there). Turns out they were calling & leaving messages on some unknown number instead of the number I gave them when I pre-​paid & made the appointment. Had they called the right number (assuming they actually DID call me), we could have simply moved the car to a side street behind my building and got the job done but since at this point they were long gone from the area they told me to call them back during the week to set another appointment and, you guessed it, voice mail with no replies. Strike 3. Game over.
I wish I could actually give you a review on their mythical detail abilities but I could never get them to either answer the phone, call me back, or even show up which is a HUGE fail in customer service all the way around. I’d prefer to do my own car but since that’s impossible unless you live in something other than a high rise, I get my car at least a mid-​level detail every couple of months because of the horrid weather & road conditions around here. Think of the hundreds of dollars of opportunity these guys missed on just me alone. Not smart business if you ask me but hey, I’m glad these guys are doing so well they can afford to ignore & ultimately disregard their paying customers.

Justin and one other tech came in their box truck and did a full interior detail of my Prius. They did an outstanding job vacuuming and steaming the carpets and seats to alleviate the dirt and coffee smell that had built up from spills during some long commutes. The inside of my car looked as good as the day I purchased it when they were done. Quality service and great communication the whole way. Won’t hesitate to use them again.

First time using a mobile detailing service.
I called early in the morning (8am perhaps?) and left a voicemail. Received a prompt response within the hour. Arranged to have my car detailed the following day at a hotel while I was at a conference.
I ended up having to relocate my car to another parking lot (thanks a lot Alexandria Hilton valet…) because they weren’t going to allow the mobile truck to detail it on-​site. Gave Justin a quick call with the new address. He was very flexible with me and arrived right on time that we had agreed upon at the new address. I unlocked the car and let him go to work.
He called me about an hour later (only needed the exterior cleaned) and I could not believe how good my car looked. It’s a rather new car but it looked better than when I got it from the dealership. The amount of detail put in was astounding. The glass had zero streaks, the wheels were perfect, the body reflected the surroundings like glass and was very smooth (clay bar’d). He gave it two coats of wax. I could not have asked for a better job.
The prompt customer service, flexibility, prompt arrival, incredible detailing, and very reasonable price have sold me and made Moore’s my go-​to from now on. When you want someone to earn your cash and go above and beyond the service you expect, CALL Moore’s. Sorry if it sounds like a sales pitch but I was extremely impressed.

This is the first time my car has ever been detailed and it’s been restored to it’s original beauty. It looks brand new! The package I purchased through livingsocial focused the exterior. Hundreds of tar and sap spots that have accumulated over the past decade were flawlessly removed, all the dings in the doors disappeared. The rims, you could see from miles away they were so shiny.
I emailed to set up an appointment and received an email and phone call in response from Justin. He was able to squeeze me in the next day. He provided an estimated arrival time, called in advance, and showed up on time. I handed him the voucher and we went our separate ways.
My building manager asked him to move off of the property in the middle of the service, and that wasn’t a problem at all. We just moved and Justin continued working as if he hadn’t had to move at all.
At the end, I was admiring his work and he provided some recommendations on how I could better maintain the aesthetics of my vehicle going forward and was happy to share details on what he’d done to remove some stains on the cloth interior.
I’d definately use them again… deal or no deal :)

110% satisfied, and completely impressed! These guys are terrific, and did a miraculous job on my husband’s old 2000 Honda Accord. I did not think it was possible for a 13 year old car with 150,000 miles to look brand new, but it does. I will use this company for life!

I have used this company for years for all three of our vehicle.
One vehicle is a classic I am very particular who works on iit.
These guys are five stars all the way, very caring, professional and trusting.

I purchased a coupon for auto detailing through AmazonLocal for half off a comprehensive interior and exterior auto detail for a mid-​size car.
I called a few days ago to schedule an appointment. I spoke directly with Justin, one of the owners, to schedule the appointment for 10AM. He arrived early to the appointment, and the process was painless: hand over the AmazonLocal voucher, the keys, and wait inside my apartment watching Dr. Phil. He spent a little over two hours on the Subaru WRX wagon. He called when he was done, and I came out, tipped, and he was on his way.
The car looks AWESOME. My husdband is psyched and the wax looks amazing. He did not try to upsell me at all, but gave me advice on getting a better clean to the carpets which would require some more work to get the rubbed in dirt out. I appreciated the advice and look forward to using their services again.
Punctual, friendly, quality service.
I’m getting ready to sell a car, and I think we may have to call them back soon!
Note: This is a MOBILE detailing truck so they come to you whether you have a house or apartment. Their service area includes the entire DC Metro area. From their website: (Serving Northern Virginia (Quantico, Dumfires, Dale City, Woodbridge, Lorton, Springfield, Burke, Alexandria, Lake ridge, Arlington, Annandale, Mclean, Falls Church, Tysons Corner, Vienna, Centreville, Manassas, and Great falls), Maryland (Potomac and Fort Washington), and Washington D.C.)