Cal-State Glass & Mirror

I have used Cal State Glass & Mirror for custom glass for front door, side door, and multiple furniture pieces in the past and have had a great experience. This past order was significantly BELOW EXPECTATIONS. Agnes was the MOST unprofessional person I have ever dealt with, she truly made me feel that is was my fault that I did not pick up the order. I never received a voice mail or anything in the mail (low tech) after the order was received at the store. She could not provide any solution but wanted to let me know that she had been doing this for 30 years, she repeated this 3 times through the course of our phone conversation. Anything I mentioned, she started to argue with me, she spoke 90% with a negative tone, I had too stop her twice and remind her I was the customer. I would not even consider using this place again based upon Agnes alone. I have never posted on Unilocal before, nor had an account, but I would hate for anyone to have to go through what I just experienced.

I was extremely impressed with the Cal state glass team. I had 2 broken windows. They came out right away, took measurements (which took about 15 min), and gave me a fair estimate. Then they came out a week later and installed the new windows. It took them like an hour to install both windows they even helped me put back the furniture. I will definitely use them again! They were very professional, kind and honest. I would highly recommended them!

I brought a cardboard template to have a piece of glass cut to cover a desk. I was told to call back the next day to see if was ready. Not ready, call again tomorrow. Not ready again. Went back 4 days later and asked for the glass. The young man said it wasn’t there and wouldn’t be ready for another few days. I then told him that I needed it and to cancel my order. When I asked for my template back, he jumped at me, veins popping out of his neck and shouted at me to f*ck off!

As a general contractor, I can hire anyone I want to do glass and windows, I need subcontractors who make me look good and treat my customers right.
I’ve used Cal State Glass since 2004 for my custom residential glass, shower/​tub doors/​enclosures, mirrors, etc. I’ve used them on high end houses in Newport Beach and even in my own home.
I’m a firm believer that we should support local owned businesses, especially those that have been around in the community for years.

I use this company to have a broken window in my home repaired/​replaced. While it would’ve been nice to have same-​day service, I understand they are a smaller company and have limited staff to service clients on any given day.
In any event, I scheduled an appointment for the next day. They gave me a four hour window for their arrival. They arrived within that window as promised, and performed the work in just under an hour and cleaned up all residue afterwards.
The home service was extra. They told me I could bring the glass frame to their shop and it would’ve cost about half the price but since I am no expert I decided to have them come do it on site and given the struggles he had getting the window out, I would say the added cost was worth the headaches & cursing that I was spared!
Bottom line, they were on time and did the job as expected. I would recommend.

Found them on Unilocal,went into the store and found someone with as much experience and knowledge as I have (over 25 years in construction). And, still equally as impressed after they finished installing! Thanks!

They have made side view mirrors for our trucks, bathroom mirrors for our office and have made us windows when our guys have broken customers. They are reasonably priced and do a good job. We like to keep it local so if your in the area definitely give them a shot.

Had these guys cut a round mirror to fit inside a wrought iron wall hanging that we wanted to dress up. I left the wall hanging with them and and asked if they could install the mirror once they cut it out. Called back a couple of days later and they said that they were working on a second cut because they cut the first one perfectly round and my hanging was out of round so they were going to make a template to match the opening. These guys went out of their way to make my mirror fit perfectly and didn’t charge me any more for all of the extra effort. I would definitely use them again.

Horrible, horrible service, installation and attitude. I just remodeled a bathroom and wanted old mirror cut down (my effort to be green– nothing to do with cost). I talked to owners and told them I wanted the mirror cut down, framed in chrome and remounted.
If, this couldn’t be done, I would like new mirror.
Installers arrived and said they would cut mirror downstairs and install. I heard noise in our carpeted hallway — they were cutting the mirror on the hallway adjacent to the elevator. I asked if there would be glass shards all over, their reply — no.
Tell me, how do you cut and grind mirror without residue!!! No vacuum, no sweeping… lots of noise and shards.
The mirror was installed with a half inch gap on the upper right side. When I pointed this out, the reply was «that little gap?» I asked if it could be covered. The installers said they could glue a faux metal strip over the gap — which they did. Not a great fix but better than a gap that was reflected in the mirror.
When they left, the mirror was dirty, installer did a half-​a– job of cleaning, and there was silicone smeared on the mirror in two places.

I had a minor (to me) patio door repair, a new threshold plate and re install a new/​old dog door. I supplied the doggy door. $ 700 and 3 wait all day «appointments» later the door has a new shape so the lock must be slammed shut and they didn’t even clean the frame. The day after they left a piece fell off the door. Once they finally came, I couldn’t get them out of the house fast enough.