Courtyard Palo Alto Los Altos

Part of the Hotel run, the #1 part. Great Happy Hour treats, great prices. Bartenders pay attention to you, $ 14 2oz johnnie walker blues, the owner wants locals, great little menu.

A nice hotel as far as décor but the service was less than appealing. I sat at the bar for 10 minutes without being greeted by the bartender while other customers that arrived after me were served. There were only 5 people at the bar. I was never acknowledged by the bartender even after the other guests paid and left. After waiting a total of 15 minutes i finally left and went to to complain to the front desk. They were not any help.
The agent, Romelle, stated that it was my fault that i wasnt greeted. He said that i didnt make myself known well enough. Really? Its my fault that i wasnt greeted? Perfect!
Avoid this place if you have any self respect for yourself. Trust me

I actually really liked this Courtyard.
The sandwiches and breakfasts from their «Bistro» dining area were pretty good to be honest. I’ve sucked down a lot of bad hotel food — this was a couple big steps above average and came out hot and freshly made.
Complementary glass of wine coupons on checkin.
Free on-​site parking garage with plenty of space.
Clean rooms in pretty good modern condition, too. Solid wifi access throughout the property. Plentiful outlets and charging jacks in the public areas.
A couple of small things: the floor plan is confusing as hell and served by two single elevators at opposite ends which can make for a wait. I’d have taken the stairs, but at lobby level they discharge *outside* the hotel. Weird. Second, there was a very noticeable low-​frequency mechanical noise (A/​C blower?) on the third floor hallway that was significant enough to make the bathroom light fixture rattle.
Still, that couldn’t diminish the overall vibe. The home-​made cinnamon sugar donut holes next to the coffee pots in the lobby didn’t hurt either. The rates are a bit steep, but as I was traveling on the corporate dime, that didn’t bother me a lot.

Ha! This is not what I expected at all. This is a posh, well-​designed and fantastic hotel. The young women at the desk were funny, even if a bit green. That’s cool. They stored our luggage and directed us to a restaurant for breakfast –uh, that doesn’t serve breakfast. Ok. No big deal – consulted Unilocal and found a super place. But that’s another review… this hotel is the bomb! Breakfast is great, the bar was hopping (on a Wednesday) and the back courtyard is designed for conversation. Tables w fire pits built in – everyone was outside until late just talking quietly. What a great place. Underground parking. Popcorn. Nice spacious rooms. Clean. Recommend!

I would have given this hotel 5 stars if it were not for a very old and extremely soft bed. My back still hurts after spending a few nights in this hotel.

This place is really nice! Very clean rooms with updated technology. IPod and smartphone compatibility @ the TV and alarm clock. Complimentary wine @ check in. Huge outdoor patio with fire pits @ many tables. Full bar and «bistro» for al fresco or room service.

I was very pleased with this hotel, while a little out of the way it was clean, the staff were courteous, and the facilities were awesome. I was traveling with a group and did not pay, so I cannot speak to the value but I can say that thanks to the little things like the snacks in the lobby, the fact they let us use the conference room for free, and the food options, I’ll make me sure to stay here again if I come back.

I would rate this hotel 3.5 stars if I could. It’s doesn’t go above what it should for its classification. Nice continental breakfast with all the fixings, proteins and breads as well as fruit, juice and coffee/​tea.
Fridge and microwave and sink make it a nice spot if you have to stay long. Very comfortable beds and bedding, great amenities.

Great hotel… awesome location in Los Altos and love it’s courtyard! I can’t wait to visit them back. The staff and front desk are nice and whenever I need anything they’re very accommodating. Has a great pool and courtyard. It would be great if it offered Platinum guests free breakfasts like Marriotts do… they do have Paid breakfast through. The parking is convenient, and elevators are close to the parking spots.

So very disappointed in the quality of service Rizza at the Front Desk graveyard shift she showed towards myself and colleague last night. I know for a fact the high standards of Customer Care Service Marriott properties are known for. Just because we had the Friends and Family rate at a time when rooms were available, she had no right to treat us as if we were second class citizens or even worse! I have been in the hotel industry since 1995 and have worked my way fromma front desk agent to manager. I have also trained with Marriott so when I write this review it is truly with great disappoontment! Not only was her demeanor, tone, and lack of personality an awful experience, it makes me rethink if I should even take my business there or recommend such atrocious behavior. We were tired and needed a place to spend the evening. Even with the discount in rate is truly truly was not worth the price! I would’ve stayed at another property had it not have been so late! Management needs to train their staff to keep up the quality of standards in customer care Marriott properties are known for. As the front desk agent, you are the person who is the face of the company. I suggest this agent be put in the back office or retrained in customer care or replace her completely! Appalled with such treatment! I can provide proof of stay. Not even worth one star!

My family and I just spent the weekend at the Courtyard and had a wonderful time. The staff is so friendly and gave us great recommendations for local restaurants to try for dinner Saturday night. My family was having such a good time on the outside patio, they all wanted to stay at the hotel and eat dinner as well. The food and service were fantastic. We had another WONDERFUL weekend at the Los Altos Courtyard Marriott.

I am generally not a fan of Courtyard Marriotts because of the simple fact that if you’re a Platinum Première, you really do not get any MAJOR perks. On top of that, you do not earn as many points for staying at these hotels compare to other Marriott hotels. However, having said all that, I have to say this hotel is pretty darn solid for the following reasons:
— The location for work to Symantec. Seriously, you avoid hopping on the 101 freeway altogether. It’s great!
— Rooms are pretty spacious and most importantly, it does not smell.
— They give you free parking unlike most places around Mountain View/​Santa Clara
— The hotel is near the San Antonio Plaza, which includes Target, Walmart, etc.
— The hotel is also near 99 Ranch Market and various Asian Restaurants.
— Hotel Staff members are nice since they gave me one free drink voucher and coffee voucher for being a Platinum member
What could be better…
— The bathtub has some minor stains on the side. Wish they would maintain their hotel a bit better.
— TV screen is pretty small… I feel like my laptop is almost as big as the TV screen
— Gym could have better machines
Overall, I highly recommend staying at this place. However, like many hotels in the Mountain View area, you better book this hotel way in advance.

When my husband and I arrived at the hotel we were informed that we would be charged an addition $ 250 deposit just in case someone smoked in our room while we stayed there. I was very upset that this policy was not made clear when I made the reservation. After talking with the management we learned that the charge was only for that specific weekend because of an event happening at Shoreline Ampitheatre (Beyond Wonderland). After expressing our distress and disappointment the staff made every effort they could to make up for the inconvenience. If it wasn’t for the continued positive attitude and energy that the staff and management showed toward us, this review would have been very poor. However, I’m happy to say that I felt valued and heard. While they were unable to reverse the charge immediately (due to the bank being closed on the weekend), they compensated in other ways that made our stay very enjoyable. The hotel is a 7 minute drive from Shoreline Ampitheatre, walking/​driving distance from whole foods and has a nice gym, café and sitting area.

Awesome busine$$ hotel. Food, drinks and happy hour awesome. Free laundry detergent. Free food. Good and free Wifi in Lobby and Rooms. Free Parking Too!
Also, my lovely wife left glases in room and they Fed Exd them the next week. Love them!
Would stay here again in a heartbeat.

For the price Courtyards typically offer little extra amenities. However it is worth noting that this particular location does indeed have a nice courtyard with several firepits and comfortable seating. Inside they have a large business center, bar, and cantina.
Also I was pleased to see they have complementary evening snacks (small pizza slices, popcorn and donut holes). Furthermore I received a free coupon for one drink.
If you are in the area you could do worse.

Our room was very clean and well maintained. Although there were only two towels, considering we were a party of three. The bathtub was a little older compared to other Marriotts I’ve been to. But the bed was nice and comfortable, clean sheets and all.
I was heading to the gym on a Sunday evening, when I saw free pizza, cookies and popcorn in the lobby. Hence, I never made it to the gym. :p
The underground garage was swell too, and it kept my car cool. Employees were beyond nice and helpful all throughout our stay.

The bathroom needed more towels and there weren’t any shampoo or conditioner bottles. And there was a live worm next to the bed. Plus they don’t allow roll always. Over all it was a nice place. Comfortable beds. Has wi-​fi.

My girlfriend booked a room here under her name for a wedding we were attending in the area. She was able to change the booking from her name to my name, although when I got there it was still under her name yet there was no issue. I gave them my ID and credit card not knowing how much it would cost.
I hopped in the limo with the groomsmen to head to the venue. We had issues getting a cab later in the night and ended up walking all the way back to the hotel. No worries.
Also, there’s underground parking and there’s no hassle with validating parking. That is a huge plus.
The TV was fine and the bed was very comfortable. The shower was spacious and the water pressure was pretty good. Thanks for the complimentary shampoo. I brought a swim suit so I took a relaxing dip in the pool, not too cold of temperature. The hot tub was warm as well. My lady came out to greet me with some donut holes that were provided by the hotel. I later went back in and got some free coffee. It was piping hot but after a shower it cooled down enough.
The best part surprisingly was getting the bill underneath the door in the menu. Only $ 120 bucks! I felt that was very reasonable and was pleased with that price point. If I’m in the area, I’d definitely stay here again.
One minor negative, they had a bar downstairs but there was no bartender. Kind of strange but ended up not having enough time to have a beer anyway.

I spent 2 nights recently at the Courtyard. It was great. The rooms were clean, the service was awesome.
The room service was quick and easy.
We spent Saturday night having a couple of drinks and sitting out in the patio. It was wonderful
I’d give them a 6 if I could.

***This Courtyard by Marriott in Los Altos is very close to Stanford and a convenient location if you are splitting time between the South Bay and San Francisco; like most Courtyard Marriotts, a 24 hr fitness center, complimentary wi-​fi and complimentary parking are some of the pluses here***
This Courtyard Marriott is very similar to all the other Courtyards out there – comfortable and clean rooms, good room temperature, complimentary wi-​fi, complimentary parking, fitness center on-​site, and rooms available at a reasonable rate (the staff here is also friendly and good).
This Courtyard also has a few additional benefits that are not found at every Courtyard Marriott. The fitness center is 24 hours (available at most but not all Courtyards). Parking is underground. Free popcorn is provided in the lobby via one of those old-​fashioned standup machines (reminds me of car dealerships).
There are not many negatives, but the elevator is incredibly slow. The hotel is also not that unique or elegant so if you are planning to spend a lot of time in the hotel, you may want to look elsewhere.
This Courtyard is also a decent hotel if you are splitting time between the South Bay and San Francisco. It is relatively close to some very good Bay Area restaurants (like Baume, Manresa, The Village Pub, Madera). It is a good hike to get to San Francisco (though at least you do not have to pay the toll). If you are looking for a Courtyard option closer to SF, the Courtyard San Francisco Airport Oyster Point is significantly closer, but it is at a higher rate.
Free parking is available via a gated underground structure.