A R S Tow

Amazing tow service !!! I had been waiting and waiting for several tow companies that kept me waiting for hours !!! I called ARS and they were at my house in 20 minutes !!! Carlos was so professional and fast and helped calm down my crazy right away! Thank you ARS !!!

They initially worked with me on the price of towing, but then when I got my car towed back from their shop, they kept increasing the price every time we spoke.
Even as they were dropping it back to my house, they tried to tack on another $ 10 to the amount we agreed on. We were able to negotiate back to the cost they quoted us, but it took almost half an hour of them calling the headquarters to get our car back. They also didn’t contact us before towing it back. They ultimately got the job done, but overall I thought they were kind of a hassle to do business with.

My car broke unfortunately broke down last night, so I called this number a friend of mine gave me, spoke to a very polite gentleman who said his name was Jason, and assured me that a driver would be at my location in 25 minutes or less and sure enough a driver by the name of Larry showed up with a flatbed, picked up my car, took it to there repair facility, my car was fixed the same day and all for an affordable price. Overall I would recommend this towing company for fast affordable and excellent service!

So as much as I hate to admit it I got towed, so that’s way I can’t give this place a five star review. One thing I noticed about this company thats way different from other places (and yes I’ve been towed a few times before) is there professionalism and understanding I mean no one likes getting towed but it happens :/​they had a very reasonable and fair price according to city regulations. I paid $ 155 which I know sounds like a lot but it’s actually on the low end trust me. I was towed by Metro towing once and those mother fuckers got me for almost triple that! Plus I was missing my iPod which I know I left in my car! Now thats first class some bull shit! The people at ARS tow are honest, kinda and hard working people. I’m kinda glad I got towed by them and not some other fucks.
One thing I would recommend management to do, if they really care about there employees is giving them a free gym membership good guys tho thanks ARS TOW!!!

Excuse my french, but this place is bullshit. I have no idea why this place is allowed to be a business.
So I come on behalf of my 70 year old uncle, who had his car towed (obviously). He doesn’t speak any English. So I arrive at the location and am confused because the lobby doors won’t open as there is no security guard. I call and he says to wait in the lobby and that he will send someone who will arrive in about 15 minutes. … Okay. 15 minutes is annoying, but oh well. The lobby doors are also closed, but we’ll just wait outside. 15 minutes pass. 30 minutes pass. I call multiple times because he doesn’t pick up. When he answers, he says wait 10 more minutes. Also, this whole time I can BARELY understand him because he’s mumbling. 10 minutes pass by. 15 minutes. 20 minutes. I’m SO TIRED OF WAITING at this point. I call again and here he comes from his office.
I’m already aggravated at this wait time, but it’s Sunday so maybe lack of staff or lots of work. Fine.
As soon as he comes to get us, he tells us that only the car owner is allowed in. Okay, well he doesn’t speak English. He says, that’s fine. He just needs his license, the money, and the car keys. So, I translate. Of course my uncle was hesitant, as you can imagine. I tell him to just go and he start going, but says, Wait! I need you to write the check. So I tell the guy that and the guy says NO CHECK. Might be good information to tell us. And so this whole time, I’m trying to translate and talk to the owner (I’m assuming). And then he yells, «I’m not here to play games! If you’re playing games, then leave!» Okay, if we were playing «games,» we wouldn’t have waited almost an hour for your ass to get here.
So he just gives up and takes us both upstairs. The whole time, he keeps asking, Why did he leave his car doors unlocked? Well, why does anyone make mistakes? Why do people forget things? It’s unheard of that a 70 year old man forgot to lock his car, right? Or does logic not run through that greasy brain of yours?
Both my uncle and I accepted the fact that okay, he left the car door open so certain things are gone. The owner asks, «What was in the car?» So I reply, «Designer sunglasses, golf clubs, and little bit of cash.» «Oh, well nothing important.» Okay, so is that based on your experience? Would it have been something important if a child was in there? If some security documents were in there? What would par up to be something of importance to you? We are already feeling the loss, but with this dumb grease monkey poking questions as to why why why everything happened, you can see why I was getting so aggravated.
He also asked why the valet would have called the tow company because there is no valet on the bottom floor. I explained to him that only the top floors have valet and the bottom floor, where his car was, doesn’t. So then he continues to ask, «Then why would the valet call to get his car towed?» Maybe because all the doors to his car was open? What the hell does this guy want? Answers that I don’t have.
He continues to ask the same questions. Such as:
«Why’d he leave his car unlocked?» «Was he drunk?» «Why did he leave his car there?» In which I reply, «Because he was drunk.» His reply: «Oh at least he didn’t drink and drive or he would’ve gone to jail.» Thanks for that information.
«Did you have any guns in the car?» Why is this any of your business?
«How old are you? I just want to make sure you’re mature enough to have this conversation.» I’m old enough to know what the hell I’m talking about.
By this point, I am beyond frustrated at this greasy man who is making a big deal out of nothing by continuously asking the same questions. Sorry if you had past brain damage or have some kind of social disorder, but you should not be running a business. He tells me I can’t go get my uncle’s car with them and I just have to leave. Fine by me, ass.
I know that for the most part, no one CHOOSES this business as other people are calling for you. HOWEVER, for those businesses that call tow trucks, DON’T call this one. I know I keep reiterating this point, but HOW IS THIS PLACE A BUSINESS.