Amp Shop Bass Exchange

Staff is committed in bringing in top quality guitars and Tina does wonderful work on the guitars. The service is good and just like anywhere, if you behave and act cool you’ll get a cool treatment back. This isn’t guitar center where you just walk in and start destroying things and tossing crap around. Workers here know what they’re saying.

Super rude older guy with grey hair. Went in to try a space echo. He said «why do you want to try it? It sounds amazing!» And suggested it was «too big» for the pedalboard that I «probably» had. Of course I have to try a pedal out personally before buying one! Guess they don’t like you unless they can see the dollar signs in your eyes. But they definitely won’t be getting any of my hard earned cash.

I had one of the worst experiences at a music shop ever. I walked I with my friends to scope out the place and just have a peek around to see if anything grabs our attention. I finally saw what I was looking for: Boss Space Echo! I’ve been wanting to try one out for the longest, and I had also heard some guy in the back trying out a pedal. So I go up to the moron who’s running the place at the moment (I’ve been here before and the other guy who’s bald who works there is actually really nice and helpful) and I asked if I could try the pedal for myself before deciding to buy it or not. And btw, I’m a short guy who looks 16 but I’m actually 21. So I asked him if I could try it out, and he proceeds to tell me that the pedal was too big/​good for me, that if I had a pedal board, it would take up too much space, that the pedal was more for people who liked older sounding stuff (in which, I do) and he ended up offering me some stupid crappy pedal that doesn’t even do half of what space echo does. He wouldn’t even let me see what I asked for. A few mins later, I asked a simple question about the sound difference between modern bridge and ashtray bridge for a telecaster was, and he started to sound all vague and condescending about how it sounded and didn’t even wanna tell me the difference. What an ass hole! He could’ve easily had $ 250 bucks for the pedal if he just complied. This is a nice boutique store but BEWARE OF THE GRAY HAIRED ARMENIAN. DO NOT ASK ANY HELP FROM HIM. there is usually a bald guy who work there who’s really helpful and explains everything to you. I’m not sure if I would buy something from here… Only if I was really desperate…

Tina is totally awesome at guitar setup and repair! Would not take my guitars anywhere else. I have bought some cool vintage gear there as well.

Back when they were on Ventura I had Tina work on several of my instruments. Tina’s great, has always been very nice to me, and I’ve spent literally thousands on repair work there. So this time when I needed something done, I called to chat with her about it first. Nothing unusual. The guy on the phone said she wouldn’t be there until 11 and wouldn’t take a message. I called back after 11, same guy wouldn’t put her on the phone or take a message. I called back a day later, different guy wouldn’t take a message, wouldn’t put her on the phone, said she’s backed up for weeks and if I wanted to talk to her I’d have to come in to the store. I’m happy that she’s busy, but she won’t get any more of my business as long as she’s got those jerks for gatekeepers.

DO NOT TAKE YOUR GEAR TO GET REPAIRED HERE!
Each time I got back my Fender Twin Reverb it sounded worse and worse. The owner told me that the crackling and the high-​pitched squeal it was making after their «repairs» was how classic amps are supposed to sound. He then yelled at me in front of a shop full of customers accusing me of lying that my amp didn’t sound like that before I brought it in. I took my amp to another tech who told me that they didn’t do the repairs I had asked for (replace the filter caps).
THE AMP SHOP = THE CROOK SHOP
THEY TOOK ME FOR A LOT OF MONEY!
Okay, it’s been over ten months since I reviewed the amp shop and I still want to say:
THIS IS THE MOST CROOKED BUSINESS THAT HAS EVER STOLEN MY MONEY!
It’s been 6 years since I went to the Amp Shop Bass Exchange and I still believe this is the most truly dishonest business I have ever had the misfortune of doing business with.