Beverly Hills Best Valet

I parked at a rooftop lot owned by this company Friday night at 7pm at 8th & Main for an event at the Orpheum. No attendant at lot, no hours posted. A couple other people like me were parking at the same time; we all looked around trying to locate an attendant or a sign with hours to no avail. We decided maybe they’d have us pay on the way out. When I returned to get my car the lot was closed and all entryways locked and sealed. I called the number posted on one of the doorways and got an answering service who could not reach a manager or anyone who could do anything. They said to call in the morning and took my name and number. I took an Uber home.

The next morning at 7:30am I called to try and reach anyone who could tell me how to get my car. They could not get a hold of the owner HUGO, but did get a hold of another manager LESLIE. I was told the lot opened between 9-10am and I should just go get my car. I specifically asked if they would tow my car and was told NO. They took my name, number, and car info.

I arrived at the lot at 9:30am to find my car attached to a tow truck getting ready to take it away. I asked the tow man to stop and explained the situation and how I’d been told I wouldn’t be towed. He said he’d still have to get paid $100 for the “drop” fee to disconnect my car. I called the office again and was finally connected to HUGO who was incredibly rude and unapologetic. He stated since it was private property he could do whatever he wanted and it was my own fault for parking “illegally”. I asked how it was illegal if the lot was open and there were no signs or attendant present and he answered I just should’ve known not to park there, and proceeded to cuss at me and call me names over the phone. I hung up.

Despite making numerous attempts to get ahold of a manager, leaving my information numerous times, assurances that my car wouldn’t be towed, no one from BHB ever called me. They were just going to tow my car no matter what.

I got my car back after paying the tow guy, and he said I was lucky since he’d already towed away all the other cars that had been locked in overnight. I will never trust my car to any parking service owned by this company again and advise anyone to steer clear.

My 3^rd event using Beverly Hills Best Valet, Would definitely use them again!!! Last minute booking & always accommodates me. Very trustworthy & professional, my guests have given great feedback on multiple occasions… Some using this valet company at their own events. Not understanding the previous reviews & if they have the wrong valet company???

I hired Beverly Hills Best Valet for a holiday party, I was very pleased with the service. I will be using them for every party. I also have recommend this company to family, friends and co-​workers. GOOD JOB!!!

WARNING! DO NOT HIRE THIS COMPANY
Attended a Christmas Party on Saturday, 12÷13÷14 in the Hollywood Hills. The host hired BHB Valet to take care of the limited parking situation for their guests. Much later we learned all cars were apparently parked on dark streets a distance from the house. We handed over the car for about 3 hours. When it was returned to us the drivers side back window was wide open and an iPod was gone. Gross neglect on the part of this service! No idea whether the valet took it or someone walking by did but either way the responsibility falls on the valet company for not securing the car.
iPod Classics were discontinued in September and now run from $ 500 and up… something not know until it was stolen. Had we known there would have been no way it would have stayed in the car. Even so, this particular one was in a leather case, under a beanie, inside a console with the lid closed. Someone either saw it go in there (valet) or sat down inside the car, rummaged through and pulled out the iPod. The attendant in charge walked away when we tried to discuss the missing item with him. So far no one has been in touch.
If you value your and your guests belongings and need a valet service you can trust, absolutely DO NOT call this company. Read more

I hired Beverly Hills Best Valet to park cars at my holiday party, and couldn’t recommend them less to you. First, an iPod was stolen from a car that was parked — either by the valet driver or by someone who reached the window the valet driver left down. Second, they entered my car without permission and broke an expensive pair of sunglasses. I contacted the company, and they never bothered to get back to me. Run from these people.

There are plenty of other valets companies to hire. Take it from me, avoid this one.
Company inexplicably returned car with a window wide open, which was closed and secure when dropped off.
A valuable object was STOLEN while under the care of this company.
They were either in on it, or NEGLIGENT, with respect to the one thing the company is most responsible for: keeping your car and the items in it safe.
A lot of WRANGLING and HASSLE to get only no reimbursement for the value of the stolen item. That says a lot.