Box Brothers

Not sure why this location has some bad reviews. I had to ship an awkward item to my sister, wasn’t sure how to pack it so it wouldn’t be damaged. Had it in my trunk for a week. Happened upon this store (not my usual hood) and brought it in. They packed it and shipped at a very reasonable price, and my sister received it in perfect condition! Thanks, guys for clearing up my trunk space again! My new «go to» for delicate or challenging (to me, anyway) items

I come here all the time for supplies and to ship as I have a small business and ship online a lot! Everyone here is super friendly and very helpful. I rather pay the extra money then go to the post office. I’ve never had a bad experience here.

I love this place, the prices arn’t bad and the service is really good. James behind the counter really goes out of his way to make sure you can get in and out with little to no hassle, even when they are busy. Id highly recommend this business.

I needed to ship a bunch of paperwork to LA county fast being close to a deadline for paperwork to be sent off.
James the manager helped me with packaging shipping and even tracking just to be sure. The price wasn’t bad either. I recommend

Super friendly and helpful and saved my ass. I came here because the FedEx shipping center on San Fernando is more frustrating than the DMV and was so glad I did.

This place is awesome! They have every box and shipping supply you can think of. The employees and management is extremely nice and helpful.
Anytime I need a box or help packaging something, this is the place I come to.
Thank you guys for all the help you’ve provided over the years!

Humiliating experience. It’s their store policy that you cannot pack your own items inside the store. I could have paid them $ 25 to pack for me, instead of $ 9 in supplies, but all I wanted was to purchase something to ship some large flat pieces of paper, so not exactly rocket science. The clerk made me leave the store in order to slide some papers in a box, and tape the edges. I am pregnant and found myself kneeling in the street to package this item. Unacceptable level of service. I will never be back.

Stay away from these guys… Skeezy and overpriced.

Why does it say you are open on Sunday when you ARE CLOSED. Please change this and save another would be customer the drive ! Thanks

The guys are helpful, but their packing rates are so crazy expensive you’ll actually ask yourself «do I really need to ship this?». I use them occasionally because they’re close by, but only as an absolute last resort.

To be fair, they did an excellent packing job although the price was quite high. If only I had not entrusted them to ship it as well. They did not insure a very valuable item, as I had specifically requested, shipped it with «No signature required,» and when the the Fedex driver left it on the wrong porch, on the other side of town… well, I nearly took a huge hit. Luckily my recipient was keeping track, and when the package came up as «Delivered,» he called me. I was able to get Fedex to call their driver and have him pick up and redeliver the package. WHEW! But I will not allow Box Brothers Atwater Village to ship another package for me, and if I were you… I’d BE AFRAID, BE VERY AFRAID!

i don’t understand why there are so many nasty reviews — i am preparing for a big move, and needed a couple more boxes that i didn’t want to spend $ 20/​ea at staples or home depot for…
so off to box brothers! there was a wide selection of boxes, they had the ones i asked for in stock. the guy helping me was very nice & friendly, and apologized for not jumping up right away cause he didn’t hear me walk in. he was so helpful & didn’t try any annoying upselling. i would happily go there again. prices were the same as other box stores. maybe the bad customer service reports were with worker who are no longer employed at the store?
only complaint — parking is a beast! i had to park two blocks away cause it was a hopping saturday afternoon in atwater.

They seem to me as a spam!
One star is way tooooo much to give for their service. Horrible experience, Rude on the phone. The representative who came to give estimates was even more rude. He did not pay attention to the needs. He was walking with shoes all over my house talking only what they sell — how excellent they are in their job, was interesting how many boxes and packing paper he can preliminary sell. No options for you to ask questions, rude all the way. The other one, Steve, the person who suppose to send an e-​mail and it came days later. I spoke on the phone, he was absolutely the same. He sent me finally an estimate electronically, not even being at home and it was # TIMES more expensive than the other companies.
Bottom line — look for better people to do what you need!

This place has surprisingly limited stock. Box City in Pasadena literally has 4 times the inventory. They don’t have much in the way of envelope mailers so it’s not really an all around shipping store. The guys that work here aren’t very friendly or helpful either. They seemed to be more focused on eating lunch than working. One pet peeve I have is when a customer asks for a price and the person working tells them to read the sign. Very condescending. I might be too high to notice the sign, but you don’t need to point it out like and be smug about it. Go to Box City, way more inventory and much better customer service.

Wow! This place is fine, but there is a guy who works there that is really awful.
The first couple times it went here, a nice young man helped me out with no issue.
Yesterday, I stopped by to FedEx a package.
They tried to charge me $ 50 to «pack» my box for me… and by «pack», I mean, place the well wrapped garment bags of clothing inside it. Not including the boxes!
I then asked what all my options were, as $ 50 sounded outrageous. He gave me a $ 20 option as well. I opted to pack it myself — mind you, they made me leave the store and pack it outside.
Often times there is an extra cardboard piece inside boxes, and I came back inside to ask if it was missing. I saw what seemed to be the small missing piece of cardboard on the table and I picked it up and asked if that could be it.
The guy yelled at me for «attempting to steal merchandise»…
While I would never steal — you must really be hurting if a 12×2 scrap of cardboard sitting among other trash is valuable «merchandise»…
When all was said and done, they charged me about $ 10 for the box and tape.
while I was checking out, the guy yelled at me for packing the box in the parking lot (which he asked me to do) as it was still on the property of the business, and that I should really be paying the full $ 50 for them to pack it. He threatened that next time I come back, he wouldn’t be so fair with me.
I was honestly worried they were going to «lose» my package. I even drove back to retrieve it and take it elsewhere, but they had already closed. The guy was so rude I would not have put it past him.
Sounds like this guy is pretty unhappy, and I hope things get better for him. I’m sure they would have more business if he could stop taking out his personal frustrations on customers.

An absolute DISGRACE is how this business is run. On two separate occasions, I have gone to buy a box only to have the owner /​manager, try to up-​sell me on boxes, packaging and shipping services. The first time this happened, I chalked it up to a misunderstanding. Today, I went into the store, wanting a slightly customized box to use to ship 1^st class U. S. POST. Initially the store clerk quoted me $ 8.00 for a modified $ 3.50 priced box and a turn around time of 1 hour. To me that was fair and acceptable. However once the store manager took over the situation, and he realized that I am not shipping from his store, the price was $ 20.00 and a turn around time of next day. DO NOT TRUST THEM as I also have documented reason to believe that they ship at higher rates than if you were to ship directly with the shipping agent.

If you want a great service ask for James. He is very friendly and helpful! I highly recommend this place.

This place is shady, I went in there to send my iPhone to someone who bought it from me on eBay and when I pulled it out they were whispering to each other and high fives each other. I think if I would of gone through with it and sent it with this place they would of ripped me off .
Don’t go to this place there shady !!

If you are looking for customer service or help with your shipping GO SOMEPLACE ELSE! While the young guys are willing to assist the manager James Patrick Sullivan II willnot allow them to. I asked them to google a zip code for me and they wouldnt because I was using Fedex and didnt need to buy anything. Normally I would have used my phone but because the package was bulky I left it in the car. Mr. Sullivan tried to get me to. buy bubble wrap and chastized me for. using his counter space while I put two items in a box. There was one other customer and three people behind the desk but they wouldnt offer assistance vecause I wasnt a customer! Well I am a customer of Fedex who surely compensates this location in some way I am sure I was in the store for less than five minutes all tolled. If it was a holiday rush or almost close it would have been. bad enough but they had nothing else to do! I am also Unilocaling Fedex so they know the ryoe of non. customer service that is damaging their brand
Sent from my phone so please excuse typos. Thx!

What a horrible store. I used to like this place because it was close to my studio, although I thought it was a tad overpriced it was more convenient than shopping with a wholesaler or going to The Valley. However, the other day I bought some sheets of cardboard that were 4×8 and I asked if I could cut them in the store before going to my car so they would fit in my car. I even had my own blade and measuring tape so as not to impose on the staff. They told me I had to go on the street to make my two cuts and cut them outside or pay them a dollar per cut! What a stupid policy. What a transparent greedy grab for more money on top of the ridiculous mark up they already make on the products they sell.
So they lost a good customer and gained a bad review due to their customer unfriendly policy.