Clinica Medica General

WISH I COULD GIVE 0 … ZZEEEEEEERRRROOOOOO EFFING STARS!!! HORRIBLE! I had an appointment at 11. I arrived at 10:10 to fill out new patient paperwork. One of the receptionists did not know if they took my insurance or not. I told her their clinic was listed as providers for my insurance. Keep in mind it’s a PPO. She looks like she has never ever seen this insurance (TRICARE) and is clueless of how to proceed. Luckily I worked in a medical office and I guided her on how to verify my eligibility. All you need is the DOD card and sponsor’ date of birth and SSN. Gave her the customer service number and everything. Ok, she told me to have a seat. 20 minutes later she called me up to tell me everything was ok… No co-​pay blah blah blah… Signed the new pt forms… She told me to take a seat again. This was already about 10:50am. She said they were A LITTLE busy and I would be called shortly… I sat and waited… 11:30 came around still hadn’t gotten called in. I see that mostly everyone who was there when I had gotten there were gone and the people who got there after me were being called in. At this point I’m getting a little frustrated… I wait… 11:50 and I have to get up and ask the guy in the reception how much longer it will be… His response «are you talking to me?» I mean clearly I was talking to him. standing right infront of him. Of course I’m talking to you. «Well you need to ask the ladies in the back» so I proceed to the back where I notice the nurses are laughing and fooling around. I ask the previous clueless receptionist how much longer. She said I was next. Great. Went out to the lobby and waited. 5 mins later I am called. One of the nurses took my vitals… Now when it came to the vision test… So many people interrupted while the test was going on it was ridiculous!!! Now since they were crowded the nurse removed a patient from a room that she had been waiting in to do an audio test. You don’t do that!!! How is it ok to tell a patient waiting for the dr to get out the room for a test that needs to be done on another patient??? Ok whatever. That happens. I’m told to stand outside and wait for a room… About 10 mins after standing they put me in a room to wait for the dr… It’s now passed 1 pm and I am still currently waiting in the room… And all I hear are the voices of the nurses like: «so what kind of pizza are we ordering?» I want chicken.” «I want just cheese» «oh but I want Chinese food»
ARE YOU KIDDING ME!!! Oh my god!!! I need my medications and that’s the only reason I am still here!!!
Oh and the lights just went off… Clearly I’ve been forgotten about. Fuck this clinic. NEVER EVER COMING BACK!!!
DO NOT COME HERE!!! You’ve been warned.

Fuck this place! No stars if I could. CHECK YOUR CHARGES. Charged me for medicine I wasn’t even prescribed to take. Will have you waiting for hours even if you have an appointment. If you don’t understand Spanish don’t go here because they might be talking about you and you won’t know it. I can just tell by their body language. They are very unprofessional and you have to practically go to the back at your own will to get service. Unless you are Hispanic or elderly. They won’t give a fuck about you. They just want the $$$$. They take your money before any services are rendered, have you waiting for hours to tell you there are no refunds if you try to leave. (Cash Patients) I REPEAT DONT GO HERE. All this bullshit for a physical smh…

if it were for me i would not give this place any stars. This place has the worst surgeons ever and the wait is ridiculously long here ! Stayyy away from SURGEONS at this location!!!

this place is terrible, the staff does not care about anything they are laughing, playing around while patients wait for their names to be called. When you finally get to the doctor which was Richards he kept looking at watch. He just collected his money and did not care about my situation. I do not recommend this place for anything

ABSOLUTE WORST!
This place is so unorganized, front desk staff is rude and watches tv half the time you’re waiting instead of doing work. Don’t bother making an appointment, you’ll end up waiting for many hours anyway.
Double check your charges! After talking to my insurance company, I was charged when the cost should have been covered by my insurance 100%! This clinic just wants your money and to charge your insurance for all its worth.
DO NOT GO HERE!

Receptionist are rude and have no manners. They talk bad about people while people are standing their. Do not follow appointment times. Horrible dont waste tour time and money!!!

If you want to waste your time, this clinic is the perfect place to be. Although you get an appointment, but please allow yourself THREE hours to wait. You spend one hour waiting in the reception area. Another hour to call your name to pay your copay, and another hour to see a doctor. This place is ridiculous that I ended up switching to a more professional clinic that honors your appointments. Customer service is very bad. Also, you get your lab results within two weeks, and that means another copay and a THREE-​hour waiting. Stay away from this clinic!

do not come to this doctor! terrible terrible terrible customer service you will be waiting for over 3 hours and when you ask to see a manager the will bullshit you and bull shit you. gave this place a 3^rd fist and my last. i do not recommend this place to anyone not even my worst enemy. giving it only one star because theres nothing lower provided to grade it. i can not find the words to describe just how terrible every visit has been. i hate this place never have i experienced or have been so dissatisfied with customer care. i regret ever stepping into that shit hole they call a general clinic.

Very nice staff doctors all test done same day no appt necessary ! Open 7 days. Cindy m

Terrible! First of all the front desk staff is not clear about the actions they will take. Made me wait an hour to tell me that they couldn’t do the X-​rays. There is a lack of communication between the front desk and the rest of the staff. They aren’t well trained and honestly are overworked. The wait time is brutal waited 4 hours on a Saturday it is ridiculous the amount of time one has to wait to see a doctor. Honestly Dr. Daniel should stop making these commercials advertising his clinic and hire more staff to help more patients more efficiently. Spend less money in advertising and more on hiring, training, and updating the equipment.

Total nightmare!!! I made an appointment and they sent me into the doctors office after 20 minutes. I waited for 3 hours to be seen by the doctor and he still didn’t show up. I ended up leaving because I was so upset that the nurses kept telling me i would get helped in 15 minutes. Please do not go there unless your truly wAnt to waste your time. It’s ridiculous, truly the worst experience I’ve ever had in a doctor’s office.

Staff is not friendly they ignore you and they have priority for their favorite customers.

My friend told me about this place when I didn’t feel well. I got to see a doctor and was taken care if really quickly. It’s awesome to get great medical care without getting ripped off. I recommend this place to everybody. They can handle almost any medical problem.

I LOVE this clninc. Firstly, the parking is super easy and convenient! The staff is super friendly and sensitive to my needs. I never have had to wait a very long time to see the doctor when most clinics make you wait hours. I also do my laser and botox at this clinic and LOVE when I get to see the famous Dr. Daniel. He always makes me feel special and is honest about what I need to do. I also get all my facial creams and sun screens here. They are top quality products. Doctor Daniel’s sunscreen is by far the best product I have ever used. The prices are outstanding and I’m always happy with my results in any cosmetic procedure. I would never step foot into another place for cosmetic and medical needs. Everything you need is in this building! And, this clinic is SUPER clean. Wow!!! You would be lucky to get care at this amazing place!

OMG, by far the worst doctor’s office experience I’ve ever had.
I only went here because it was on my HMO and close to the house, I should definitely Unilocal before I do anything from now on.
I called them to see if I need to make an appointment, they say no need to, they should’ve told me the wait could be more than 3 hours! Stupid me though, 1.5 hrs into waiting I should’ve just left, then they called me to come in, but only to pay my copay. 1.5 more hours after that, I finally see a doctor with a very thick accent who couldn’t communicate with me, I’m so irritated with this place, will never go back. oh by the way the office is the nastiest, very dirty and outdated.

The employees make this clinic. They are all A-​1 — caring, courteous, extremely comforting.
My only criticism is the fact that always, except one time, I’ve had to wait… and wait… and wait… even when I’ve had an appointment. There are always hordes of patients there, and this is just about the only complaint I’ve heard.
But I’d definitely recommend this clinic — and I do recommend it, even though I’m on the board of directors of a different community clinic network.

Mi primera vez que me atendieron en esta clinica fue una muy buena experiensa muchas gracias muy buena la attencion tratan a uno como familia sabes valorar el tiempo del cliente Fui por unos examenes y no tarde nada !!! Muchas gracias Los recomendare con mi familia y amigos

Excelent attention, no need for appointment got in right away (I arrived early), got tests, prescriptions, no hassle, in and out within an hour… will recomend my friends and family!

This place is terrible. I rarely take the time to come home and write a review, but this place was really bad.
I called ahead and was told come in anytime before 6PM, no appointment necessary. I showed up and the place was really run down. Plastic picnic chairs in the waiting room, gross floors, and I chair 2 over from me had poop stains on it. It smelled so gross.
I sign in and then I wait 1 hour and 15 minutes before I’m finally called back. I had my Ipad and kept checking the clock. Then I realize I was only called back to pay, then sent back to waiting room. Another 25 minutes then I’m called back to the patient room. I wait in there for 45 minutes and start to get really restless. I look and out of 6 patient rooms, 4 of us are pacing the halls, rolling our eyes from waiting so long.
While I’m waiting I notice that the computers they use have my personal information on it, and it’s open where anyone can see. Not confidential. The patient room is gross, stains everywhere, flickering lights, just run down. The hazardous waste cans step on can opening mechanism was broken, so they were lifting the «hazardous waste» lid with there hands. It was rusty and gross. Today is 1−17−12, and on the back of the door was a shift schedule from 2009… are you getting the feel of this place yet?
So finally a male nurse comes in and asks what’s wrong. I explain. He then asks me my name and weight, and he had just taken my weight. He enters my information and has to ask me my name and weight 3 times during questioning before he leaves. I felt like cattle.
I wait another 30 minutes or longer before the Dr. comes in. I show him my infected toe and he just looks at it and starts typing, sort of mumbling to himself. He doesn’t ask me any questions at all, not one. His cell phone goes off, he steps outside to answer it and flips a red latch by my door. There is a green, yellow and red. While waiting I start to understand the catch colors… I think. Green means hasn’t seen nurse, yellow means seen nurse and ready for Dr., and red means finished I guess.
After waiting for my Dr. to come back for 15 minutes, I had had enough. I look at my open chart and see he had wrote 2 prescriptions on it. So I walk outside and the nurse asks me to stand by a desk. I wait another 10 minutes before he comes over, tells me my prescriptions, and begins to try and schedule a follow up treatment plan. I explain I only want my prescriptions so I can leave because I never want to come back again. He tells me to get my prescriptions I have to be counseled by his manager. I wait in another room for another 15 minutes.
As I’m waiting in the final area to be counselled the Dr. Walks out and a fellow employee walks up to him and asks if he will write her a prescription for antibiotics and whips out a pad right there and writes her one in 25 seconds. The same thing I’d been waiting hours for. I was so pissed.
I said «hey dr. ! Can I get MY prescription now so I can leave.» He realized I was standing behind him when he wrote his friends and was embarrassed. He handed me my prescriptions and I left.
DO NOT GO HERE!!!
Bad Dr. s, terrible customer service, longer wait times than Disneyland, not clean… I could go on.
I’m an honest person, not vengeful or crazy. I’m just trying to help you not waste your time, money, or energy.
Feel free to email me if you have any questions.

Takes forever. General check up and came for results and still long wait. Singles without kids and insurance save ur time go to a private doctor. Doctor was not so friendly or informative. Younger nurse was cool and main nurse is knowledgable. I just wanted a general. Still on a hunt for a doctor

I came for a general check-​up. There is a large parking lot behind the clinic (the parking lot entrance is not on 7^th street but on Lake St) and it’s free. Just be careful not to scrape when you pull in. For those who have transportation needs, based on some conversations I overheard, I think the clinic provides rides as well.
The facility is very spacious, beautiful, organized, and clean. The doctors (the medical assistants that helped me were actually doctors in their home countries) are all super friendly and helped me feel at ease when I was nervous and scared. The male doctor even called in a female doctor when I was uncomfortable. They were very patient and answered all my questions. The clinic is very comprehensive with many different kinds of doctors on site who record practically everything electronically.
The waiting room is very community-​friendly. There is a large flat screen TV that plays a local Spanish-​speaking network. There are even little candy machines for the kids. You even have a great view of MacArthur Park (it’s across the street and the street-​side of the clinic is all glass). Complimentary coffee too!
Even though I don’t speak Spanish, most of the staff made me feel comforted, safe, and at home. I would definitely come back and recommend it to others.