Daltile Natural Stone Showroom & Slab Yard

Horrible customer service!
I am in the market for «heated floor» materials for the bathroom. When I asked the gentleman to explain some of the details of what I was getting — he said: «I don’t expect you to understand, I normally deal with contractors» and then offered no explanation.
I tried my hardest to be nice keeping in mind that I needed materials soon if I was going to have the heated floors I wanted.
At the end — I left, called my husband on the phone and he ordered the materials from THERMOSOFT, a company in Chicago with GREAT customer service. I got the materials 3 days later.

They have a great products and a good selection!

This place has the absolute worst customer service. I work for a contractor and have ordered from this place many times and each and every time they manage to somehow mess up the order. They will either forget to place the order even after confirming it with the salesperson and faxing it or forget to notify me when the balance of our order has come in.
I have spoken to pretty much every salesperson there Don, Paul, Roger and a woman that works there as well and they are all equally as rude and have an «I really don’t care attitude.»
They do have a lot of material in stock and that is one of the reasons that we keep using them but their prices are pretty high.
I’ve done business with one of their other locations in Ontario and they are much more helpful and have better customer service.
If you can stay away from this place by all means do. take your business somewhere else.

First I want to say that this is my first review ever, I’m a contractor for over 13 years and I never did any formal criticism nor complimenting On any business I’ve worked with, but after my awful experience withe those people I had to warn others.
About a month ago I order some tile for a client of mine, after one week I’ve order some more and surprise surprise it wasn’t the same tile, when I called them the lady (which was very rude, and never return any calls from me) that its my flat because I order it at a different time, for all my time in construction I’ve never heard on tile texture changing over a week… a week after I’ve had to order the tile again !!! But not before I’ve tried to reach them for days (every time someone answered telling me they’ll get beck to me)…so after 4 month on a 2 bedrooms and 2 bathroom addition
It took me a whole month to finish on small bathroom because of Daltile!
Cost me one month of time, money, and frustration… and cost me a good happy costumer who became frustrated himself… I hope my mistake will be a lesson to anyone who reads this and keep u guys away from this unprofessional disaster called «Daltile»
Have a great weekend u all

PROS:
There is a well stocked, clean, spacious tile and stone showroom.
There is a large warehouse of Daltile in stock.
CONS:
— If you are a retail customer you will probably be ignored. If you need information on price and availability of tile and you are not a contractor you will be told to have your contractor come in.
— The personality of the manager is extremely condescending at least toward retail customers.
— There is only fluorescent light and no windows in the showroom so color rendition when looking at samples is poor.
— Daltile can be ordered from the big box home improvement stores for less than the 40% Daltile contractor discount.
EXAMPLE:
$ 2.23/sf for Daltile 0790 4×4 Matte Arctic White from this location.
$ 1.96/sf for Daltile 0790 4×4 Matte Arctic White from home improvement store.
Restocking fee at this Daltile location 25% IF you have pre-​approval to return items. No restocking fee at the home improvement store.