Dryclean Express

DO NOT USE!
They’ve ruined two dress shirts!
1.) First shirt was torn across the chest. They tried to cover it up by sewing a diagonal seam across the entire left panel of the shirt. They didn’t say anything until I noticed it and called them out on it. It was like pulling teeth trying to get them to admit they ruined the shirt. Finally after about 30 minutes, the owner agreed they had ruined it and decided to give me credit for my next visit.
2.) The second ruined shirt came back to me with a MASSIVE bleach stain. Again they denied any responsibility for ruining the shirt.
Long story short, I’d recommend not using this dry cleaner. Save yourself some time and money and go somewhere else.

I liked this dry cleaner a lot because they were open on weekends.
I came here to get my comforter washed, and it gets returned with a cover-​up sown tear that they did when trying to wash it. AND… the comforter didn’t seem like it was washed at all.
All for $ 20 dollars. Seems like a lot of the cleaners around Santa Monica are getting this reputation for lost/​damaged materials. I’d make this a small claims matter but I don’t have the time.

Inconsistent pricing and poor service. Make sure to get a price quote first even if you have been before and think you know the price range. They change the prices on a whim and overcharge like crazy.

Drycleaners can be so polarizing. Either they got all your stuff perfectly clean, or they murdered your pet.
Oddly enough, my experience at Dryclean Express has been a perfect midpoint. They get my stuff clean, it takes the normal amount of time, and I pay maybe a hair more than I hope when I get into my driver’s seat.
Isn’t that really what you’d expect of a dry cleaner?
It’s conveniently closer to my home. There is a parking lot, albeit a very small one, but at least you don’t have to go street-​hunting or pay just to drop off your stuff.
My one piece of advice for ALL dry cleaners, not this one, is just to ask for an exact quote when you drop off your garments. Check on coupons, make sure the price is written down somewhere, and then be ready to doublecheck when you pick up your stuff.
Places all across the US have a rich habit of not giving a price until pickup. I didn’t really run into that here, but after having an issue with it way in the past at other locations, I’m constantly on alert.

I used to love this place. It was my go to dry cleaner and tailor. However this last time I went they lost one of my shirts they said they would look for it and call me but they never did. I can’t trust place now they lost my expensive silk shirt. I am extremely disappointed by this place and will not be going back ever.

Wow. Just wow. I walked in wanting to get a few items cleaned, and the woman at the counter would not acknowledge me, not would the man in the back who was not doing anything. I asked I could drop some stuff off, and the woman at the counter still would not acknowledge me. I know she want deaf, because she proceeded to answer the phone while I was still standing there. This is the rudest encounter I’ve ever had and I will be taking my business elsewhere.

I have been going to this place for awhile since it is walking distance from my house. The staff is nice and the owner seem like a nice guy, so I have kept going. My most frequent dry cleans are the sweaters and the tailoring.
The dry clean service was okay. Somewhat decent but not the best. Some stains I have to bring back to them several times to get them fixed. And they have a tailoring service which comes useful especially I am always in need of shortening my pants.
And the review on here is quite true, the price changes from time to time and I have noticed sometimes there’s a dollar extra or more on occasion. On their receipt, there’s no break down details either. I would come here only if you have a simple job to do. Like a men’s shirt with no difficult stains.
I recently have them tailor a dress and they messed up and I can no longer wear it. The owner surprisingly (thought he was nice!) gave me a hard time to pay for my ruined dress, which didnt even cost that much. Not only I lost my dress, I also lost the tailoring fee. I have paid for my lesson to never come here again. I am still surprised that even though I have been their regular customer, they didn’t care to make me a happy customer.

Did not get any stains out and false advertising with their mail coupons

I hate dry cleaners!!! And I hate that I just said that but that’s what it has come to.
Do ALL dry cleaners (at least in West LA) have to pass a test to be LIARS & CROOKS???
I am so over it that I think venting on Unilocal might help me just get this off my chest and move on. My last dry cleaning experience was so bad (not here) that I never vented and I just stayed away from dryer cleaners for the past 2 years. My first step when purchasing anything new is to see if it is dry clean only and if it is — it goes back on the rack — period!
Well I had to dry clean my duvet and comforter as my pup had a little accident. :(Not his fault, we shouldn’t be playing on the bed before we made sure we’ve peed first. Anyway… I was forced to enter the dry cleaner arena again, so I throughly researched and went into this dry cleaner without my items to ask pricing, coupons etc… The girl I dealt with gave me prices, told me the hours and even to go home and print ANY dry cleaner coupon and bring it back with my items. Nice…
So, I did just that. I found a coupon for 50% off up to $ 20 max. My items which we went over AGAIN this time in person came to $ 48. So that would be $ 24 but the coupon is maxed at $ 20 so we all agree that my price at pick up is $ 28. PRETTY EASY MATH.
I go to pick up my 2 items and the guy says $ 60 and he is giving me a break. WHAT!!! I explain everything above and he says well she was wrong. She should have said this price. We go back n’ forth a bit but frankly (unlike me) I was in no mood to argue and get heated up with yet another &^%#!* dry cleaner. It’s not that I enjoy fighting at all but I do believe in sticking up for yourself otherwise who will. Well, they don’t care and know that they can just keep your items hostage.
I hate dry cleaners so much that I even priced getting new bedding instead of going through this again but I’ve got some nice stuff so I folded. I know — a bit extreme but as I said I’ve had past issues with dry cleaner crooks in the past.
So, I say okay, even if you say it is $ 60, being a mistake was made by your staff or not, and the price is no longer $ 48, with my coupon at the max of $ 20 the total charged should be $ 40. He plays dumb and just starts babbling complete and utter non-​sense. A******!!!
Frankly, he should have tried to keep my business and give it to me for the price quoted ON MY RECEIPT! He then charges be $ 50 — I’m still ripped off and he is still an A**!
Someday I’ll write up that other guy. grrrrrrrrrrrr

I’m going to have to take that 3^rd star back off. They press wrinkles into about half of my dress shirts, and they’re almost impossible to smoothe out. I guess you get what you pay for.

I live less than ¹⁄₁₀^th of a mile down Brockton, so Dryclean Express is by far the most convenient place for me to take my clothes. They’ve taken great care of everything I’ve dropped off and I’ve found them to be better than the dry cleaners on D Level in the Century City Towers where I work.

I brought a motorcycle jacket into this dry cleaner and they just about ruined that. All the padding was moved and they had to send the jacket out to get it fixed.
Additionally there were 2 suits and a few shirts that was dry cleaned. I picked up the clothes and took them home. A week later I needed the suit and when I open the plastic that the jacket was in… NO PANTS. I looked at the other suit… NO PANTS.
I went back to the dry cleaner and he said that he doesn’t put the pants with the jacket so look again the pants are there. I did NO PANTS.
I went back he he told me that he gave me the pants so there is nothing he can do.
BEWARE NOT ONLY DO THEY RUIN LEATHER JACKETS; THEY LOSE GARMENTS AND COULD CARE LESS.

I so rarely dry clean, but when bf got a new jacket it was a must! We got this coupon in the mail, and it’s in our neighborhood, so I gave it a try.
Thanks to the 50% off coupon, the normal $ 15 price to clean his new wool jacket ended up being $ 7.50. I guess that’s a good deal!
Easy free parking in the lot, and the jacket was clean and spiffed up two days later — just as the weather started turning colder.
Nice!

Always check their prices. They change it on a whim. Unless you tell them in advance about their own advertisement on their windows they won’t acknowledge the price.

This place is incredibly fast and incredibly expensive. There’s a sign outside of the window that says 99 cents for shirts. Somehow, the bill came to 40 bucks for 8 items (2 jackets, 4 pants, and 2 blouses). And that’s with a 15 dollar discount! Unbelievable!

I can’t express to you how much you should not use DryClean Express in Santa Monica. This one is great, however, the one at 2461 Santa Monica Blvd in Santa Monica is beyond terrible!
If you like missing and damaged clothes this is your place! For the rest of us that enjoy our nice clothes to come out cleaner than we put them in, this place is terrible. They lost and denied loosing buttons off of one of my tuxedo’s and then ripped a cuff link shirt and told me that it was time for a new shirt because this one had a tear in it… After complaining, the GM Ray told me that I could go to small claims court but that he’s not paying for something that they damaged! Beyond terrible! I gave them two chances and they failed at both. Take care of your clothes and avoid the santa monica DryClean Express.

Picked up my clothes today and I’m happy with their service for the following reasons:
1. Super fast! I dropped my clothes off Tuesday at 6pm and it was ready by Wednesday at 5pm. Awesome!
2. Friendly service.
3. I haven’t inspected too closely but it looks like they did a good job.
It’s a little on the pricy side so don’t forget the coupon that comes in the mailer. I will definitely make this my new dry cleaning place.

Fast, friendly, and returned my mayonnaise-​stained wool coat in perfect condition!
I was out to dinner with the boy, wearing this black wool coat, and I reached across my plate to get a napkin and kept eating, then reached over with my other arm and kept eating, then I happened to look down to see oily, white, creamy goo ALL OVER both sleeves and the front of the black coat. And the whole time, the oblivious boy said NOTHING even though I had WHITE stuff all over my BLACK coat!
So I took the soiled coat to Dryclean Express with my «50% off any order» coupon from Money Mailer (
) and the coat cost like $ 10 to clean, dropping it off on Saturday morning and getting it back on Tuesday evening, mayonnaise– and wrinkle-​free. Hooray for clean textiles!

I doubt I would take delicate or expensive garments here, but for everyday work attire, this place is great and cheap. Laundered shirts are only $ 1. The staff is also extremely friendly.
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Take Big Blue Bus #1 or 14 or Metro #704 or 4.

I love this dry cleaners! In fact I just picked up my things and felt the need to let everyone else know about them. I will absolutely use them for all my future dry cleaning and alternation needs.
I took several shirt /​pants as well as leather trench coat I always wear. I was a little worried about it since I’d never used Dryclean Express services and it all came out great. Abby the guy who helped me was extremely friendly and made sure all my requests were met.
Most dry cleaners don’t post prices so my suggestion is simply ask how much it will be before you drop your things off. Dryclean Express is reasonably priced and professional.
I also took 7 jeans, 2 dresses and 1 jacket to be altered. The guy that does the alterations is awesome. I bought an expensive jacket but it just wasn’t flattering and we worked together on how to fix it.