ETO Doors

So my wife and myself went to Eto doors at the hicksville location in Long island to order doors from Eto Corporate in California. Jason the sales rep told us the doors would come and first they would come to his location and will take a day to assemble it then will ship it to us since we are not far from the office… however on 5 – 31 they were delivered to my house. I left 4 messages for Jason then on Monday 6 – 6 I called 2 more times and no answer. So I put in a dispute with my credit card company and the first thing the girl tells me when she calls is I will not win the Dispute she didn’t even listen to me… my doors on both sides the jabs are damaged. I currently do not have doors on my house and Since I am moving back today I had to install them for $ 1600 plus the $ 275 to put them together first. Now I am waiting to see if they will resend me the jabs that are damaged after 4 more emails I had to send in a claim on the site… its going to cost me another 1600 to disassemble and re install the damaged parts I would like a call from the company on how they want to work this out… my order number is #50 510. Do not buy from this company I should have listened to the other reviews.

Do they have a showroom in Los Angeles? I have no idea. Left 4 voice mails and one email inquiry. They don’t return calls or emails. Very frustrated potential customer here.

Ordered a door on the 28^th of March. Several unanswered emails later (on April 15, 18^th and 20^th) I called on April 21 to get a status. I was told that the door was in «inspection» and that it would like be shipped out on Monday, April 25^th and that would fulfill the 4 week period. Monday comes and goes. I give it until Wednesday April 27^th, call and am told that it’s in «inspection» and it will take 10 business days to ship out. I tell them that’s not going to work, and that they’re late and after two calls, the order is cancelled.
On May 3^rd, I get an email saying that the door has shipped.
While everyone on the phone as been pleasant, there is something lacking on the execution here. Bottom line, you’re better off dealing with someone you can actually get feedback from.

A very professional group of people with an excellent product. I needed an aluminum and glass garage door and they had exactly what I needed. Communication was straight forward via email. I was always kept in the loop about the status of my order, once the product arrived I was referred to one of their installers which took care of the installation in a couple of hours.
I’m a very satisfied customers, I will definitely be going back with more business.

SOOOOO effin frustrated with this company. We are renovating our entire home and placed a large order over 6 months ago for both interior and exterior doors as well as a coordinating garage door and gates. While the front doors were delivered in a timely fashion, we have been waiting nearly 6 MONTHS for our freakin’ garage door and exterior gates to be delivered. The company ‘claims’ they are out of stock on the hardware. I call BS because I’ve seen this exact complaint elsewhere on this site. We have made no less than a dozen phone calls to this company without resolution of any kind, even after being placed on the so called ‘hot list’ for high priority. And NOTHING has been done. !
IF you are actually able to make contact with someone you will be given the run around and stroked until the next time you call. (And you will ! Repeatedly !) However I will say the product is pretty nice if you thrive on spitting blood. A resounding NO !

Beautiful doors but they were poorly packed which caused damage, and there were plenty of nicks that fortunately my finisher and installer were able to fix. Plus, while ETO ultimately did the right thing by sending me replacement parts, I had to push to get them to pay the $ 100 extra in labor that my installer had to do. They actually tried to tell me that after my paying them nearly $ 300 to pack and ship the doors — with damage caused directly by their poor door packing and handling, that I should read their documents because they don’t pay for labor. I fired a strong email to them plus the president and then they paid for that.
And, I had to call A LOT to get all this finally fully taken care of. I would not recommend ETO to friends without telling them about my experience. But in the end, the doors are beautiful.

I purchased two doors in craftsman style /​shaker style a couple of weeks ago. My 100 year old Craftsman house really needed them. I was quoted $ 1200 a door at a different location that would take 6 weeks to get in. I literally paid a fraction of that price and got them within a week. Saved money by picking them up myself at the downtown LA warehouse. They look great.

Jase is a very unethical salesperson. He wrote a good faith estimate then did not honor it when we went to order. Left us in a real bind as we did not have much time to find another vendor. Why practice the bait and switch, just be upfront. Would not recommend doing business with this company, very questionable practices. Im glad it worked out this way after reading about all the issues other customers had, seems this company is low quality all around.

Initial contact was good, Chris in sales was professional and good to communicate with. We ordered 1 set Mahogany double doors stain quality with stain quality threshold, etc and 2 Mahogany doors with paint grade thresholds.
We received the doors within the agreed time period, shipping was on time.
We had a small glitch in communication about double doors being disassembled instead of arriving as a Hung set.

Ever since we had the doors installed, we have received nothing but compliments from all of our guests. The doors are well made and very solid. When we are ready to have another custom door made, we will reach out to ETO Doors without hesitation.

haven’t received my door yet which is why i’m giving it the one star, it’s been about 2 months when initially I was told I could pick up the door at the warehouse same day. Then they added 3 weeks to have it pre hung then they told me it’d be ready the 10^th of sept then the 4^th of September (sooner) then the 14^th then they told me that definitely it’d be ready the 17^th so I had someone go over with a pickup truck and it wasn’t ready. Now he and I have been waiting all day for a response as to when the door will be ready (today’s the 18^th). Construction has been halted because of this door (doing a remodel) and I actually had to pay extra because they needed to put dry wall inside the house so when the door comes in they’re going to have to tear some of the dry wall out (the door is bigger than my existing door) they already put in and patch it up/​repaint

Do you need the doors you ordered within the time frame the supplier gave you when you ordered them?
Do you expect the supplier to tell you a product is on back order before taking your payment?
Do you actually expect to receive the product you wanted?
Do you expect to be able to work with customer service when there is a problem?
If you answered «yes» to any of these questions, ETO is not the company for you.
With as many retailers and manufacturers as exist in the marketplace, it is amazing this company remains in business.
To state what should be the obvious– ordered a door, waited weeks longer than was initially told for the unit to arrive– product finally arrived– wrong size! To be fair– size was a mutual error on both mine and the salesman’s parts.
OK, let’s see if they will work with me on getting the right doors… hmmmmm…two weeks of emails and calls to «Ram» in their Claims Department (no voicemail available for Ram– shocker) — was offered the right door– with another FIVE WEEK lead time. And a whopping $ 100 discount on the new door.
I’ve bought many doors in my work. The one I bought from ETO was one too many and will be my last.

We have been looking for a contemporary style door locally in San Diego and on the web. The ones we liked were grossly out of our price range. Strangely enough when we searched for contemporary doors ETO did not come up initially. We were refered by a contractor. Once we did find them (the best kept secret in southern California) we were delighted with their selection and their reasonable pricing. I’m hoping anybody reading this review gives them a try. Their website is easy to use, it shows all the options to build your door once you selected a style and it even guides you on the available size and configuration for the different style doors in their catalog. Once you have built tour door, you can go ahead and purchase it and in our case somebody gave us a call the next day to review the order and ask us if we had any questions. The doors were built in 4 weeks and delivered to my door by a delivery service. You can choose to pick up or delivery for a reasonable amount to San Diego. The doors were packed nicely and securely. When we opened the creating, it was even better than the pictures online. The doors are unfinished, no option from ETO to get them finished, but it is understandable since you need to see the color you want live not on line. But they are a «MASTERPIECE» they are all we were expecting and more, solid, beautiful wood and great style. We ended up finding the day they were to be installed, the size we ordered was incorrect. The sizes for ordering are pull down menus and we just selected 36″ wide instead of 30″. We called ETO and we arranged to drive them back to LA and have them fixed the same week. They fixed them for us the same day, unheard of. Not only do they have great products at great prices, but also they have excellent customer service. Our doors are installed and look great now unfinished, they will be stained and finished shortly and I am sure they will look even better. These days it is really hard to find an all around great company. ETO doors is on of those few. Try them, you will be pleasantly surprised.

If you have any sort of a time frame as to when you need your door by do not use this company! They are very helpful until you get your money and then the could careless about the customer. I worked with David who was great at first, i explained to him i needed this door to arrive promptly and i was promised i would have it within 15 working days and this saturday will be a month since i ordered is and its still in «shipping». I even drove to the local location in NY to pay them directly to expedite things and they did nothing. After taking my payment David wont even answer my calls and customer service keeps telling me its getting shipped and never does!!! I will never use them again. Now my contractors are stuck because of these people they cant complete the flooring and ETO doesn’t give a crap. Its surprising to me how people like this can stay in business!

I purchased all new interior doors made of Knotty Alder. The doors are all beautifully made and look great once stained. The quality of the doors has been great and the prices were some of the best I could find.

I purchased entry doors from ETO Doors in February and upon delivery discovered that part of the order was missing. I contacted the company and was told that the missing «clavos» were out of stock and back ordered, and would be shipped or even hand delivered within a couple of weeks. I emailed them back again in May and was told that they would finally be delivered on June 17. As of June 30, I still have not received the rest of my order and have not received any communication from ETO Doors. Very disappointing…

Working in development I deal with contractors/​companies like this on a daily basis. But ETO Doors is by far the worst! We ordered a lot of doors for a house for ourselves. First, the big beautiful front door came from CA to NJ and was broken beyond repair. Thankfully they sent another (still not packages well AT ALL). We then ordered every single one of the MANY inside doors, many came damaged yet again due to packaging, or lack thereof. After fixing many and installation the doors were finally in. It was a matter of weeks of living in a brand new home that all of the doors started to shrink. I understand wood expands/​contracts, but this is not a matter of centimeters, I am talking a matter of INCHES — to the point that most doors wont lock because they no longer reach the frame, and a number of them shrunk so much that theres a few inch gap, therefore being able to see in and out without even opening the door.
We spent a lot of money on these doors in hopes of great quality and the hope of even better customer service. But we received neither of the two. After countless calls and emails, we heard nothing but excuses and lies and then we were completely ignored.
About 2 months ago my partner wrote a Unilocal comment and immediately they responded (because clearly they have quite a few negative comments and who wants more?) and again asked what they could do. But NEVER follow through.
We now will have to spend thousands and thousands of dollars to have doors replaced and fixed if and where possible.
I cannot believe that this company doesn’t back up their product enough to do the right thing and send a refund or new doors. OR AT LEAST talk to us like normal human beings to work something out. I am appalled by companies who don’t live by the saying «the customers always right!» Isn’t this the first thing you learn in Operating a Business 101???
I give them one star for at least sending another front door after the first one came damaged. But I recommend NO ONE EVER use ETO Doors. Its not worth the risk of them maybe or maybe not helping you out when they send poor quality/​broken doors. Its ashame that not only did we spend a lot of money with them on this job but would have also used them in all of our many present and future jobs. If they would have at least done the right thing, we would have actually recommended them to people for being a reliable and trustworthy.
My only hope is that after over a year of this b.s. and now having to have someone come in for thousands of dollars that ETO Doors does the right thing!!!

We got our door a while back and we are very happy with it. It looks great and the price was right.
We had a few bumps getting the doors in. It took a bit longer than promised but Tal the manager was very helpful and one could tell that he is committed to provide best customer service.
I would buy again a door from ETO.

ETO Doors is the worst company to deal with. I am a real estate developer and I have never had such a bad experience with any vendor as I have with them. My doors came in late and damaged. It held up the entire job. Then I had to pay my carpenter an extra $ 15,000 to install the doors because they were so off. Now I have to pay another carpenter to come in and fix all of the doors because they shrunk and they have such big gaps that bedroom and bathroom doors can’t even lock. They still have not corrected doors that were shipped so I’m forced to buy the correct ones locally.
Their customer service says they will do something but they never do.
Save yourself the headaches and don’t buy from ETO doors.

Horrible company. Ordered doors that were delivered with scratches in several spots that were not exposed in the packaging, so they left the factory that way. Initially, I got a few emails and a call or two trying to work out a delivery of new slabs (but only after I copied the company president, Tal Hassid, on my email). Apparently the replacement slabs were out of stock, so I waited, then dutifully followed up on the day they were supposed to be in stock. I heard nothing after two emails, copied Tal again, he responded that he would follow up, then again have heard nothing for over a week despite three more follow-​up emails from me.
I was flexible, offering to take a partial refund in lieu of the new doors if there was some problem in getting them delivered. They scratched doors have been sitting unfinished as I have waited for the new slabs so that I can send them back in the same condition in which I received them. So I have had naked doors in my house for well over a month. At this point, I could live with the scratch-​and-​dent merchandise as long as I am not paying full price.
What do I get? A whole lot of nothing, which is what you’ll likely get as well. ETODoors is a bad faith business that is either dishonest, stupid or both. Do business with them at your own peril.