Fiat of Los Angeles at Motor Village LA

PLEASE DO NOT GO HERE.
1. They performed and charged me for a tire rotation I didn’t request.
2. The day after I picked up my car, the tire sounded like it was going to fall off. I returned the car to the dealer to learn they hadn’t tightened one of the lug nuts completely. This is super dangerous as the tire could have come off at high speeds.
3. They acted like it was no big deal, and didn’t offer me any compensation (not even for the tire rotation I didn’t want) until I complained, at which point they gave me a $ 100 credit. This is pretty useless considering I will never trust them with my car.
4. They never returned phone calls and even told me my car was ready when they hadn’t even finished ¹⁄₃ of the work I originally requested.

Linda Mintz and Mitch treated me very well. I had driven the Fiat 500, and I researched online. I was approached by a number of dealers. The original deal Fiat of LA on Figueroa offered me on a new remaining 2015 Fiat 500 Lounge was VERY good — according to a broker/​consultant who assisted me in closing the deal. He did get me a little more savings, and Linda and Mitch stepped up to make the deal and get the financing squared away. I walked away with deal on a very well-​appointed new car, with extended bumper-​to-​bumper warranty coverage, so my maintenance costs are no worry.
Linda was, above all the consultants from other dealerships, the one who was politely persistent, consistently responsive and patient, since I changed my vehicle choice in mid-​stream. Mitch was direct, friendly and supportive of his consultant.
The broker I used to close had NOT worked with them before… AND HE SAID HE WANTED TO BUY MORE CARS FROM THIS GROUP. I think that’s a pretty good recommendation.
I can’t weigh in on their service department, as I just got the car. Hopefully, beyond routine oil changes and such, I won’t have much to say on that front. But I can say the purchase experience was one of the best I’ve had. Hats off to Linda and Mitch.

Don’t go to this dealership. This dealership is lying and have false advertising. The experience with them was so horrible that I will need to go to my lawyers.

Had a great experience purchasing a used CRV at a reasonable price from start to end at Motor Village LA. Kimit no Limit, The Internet Sales Manager it’s a very professional, friendly and honest car sales man, I highly recommend him. After we got the deal done, they took the crv to get it detailed and gave it to me with a full tank of gas which was awesome. Also after I took my vehicle, I noticed that I had a crack line on one of the backup lights and contacted Kimit and sent him some photos, he then quickly made arrangement with the parts department introduced me to their parts manager and within a few days they contacted me to bring my car into the dealership to have the light replaced. They have a full parts service department and were very busy that day. They contacted me about 5 hours later and my cost was zero dollars because it was still under warranty so for me the whole experience was great. I will go back to these guys for future purchases. Jesus

Being that I have a Fiat I am here a lot… Not that I really want to, but it is the nature of owning a Fiat. Every time I come here, for whatever is now wrong with my vehicle, I am shocked at the lack of customer service. I waited one time 4 hours for an oil change; that is absolute nonsense.
Recently I needed to rent a car due to the time they needed to fix my car. I was told that the «lady in charge of rentals was at lunch and to come back in 15 to 20 minutes.» Flash forward 25 minutes; I walk into the car rental office and the woman in charge of the car rentals is instantly obnoxious and without greeting me informed me, «Just to let you know I’m about to go on my lunch break.» She then repeated the sentence three times ending with «I can help you, but I’m going to lunch.» Needless to say I left without being helped so the «car rental lady» could go to lunch.
My business at Fiat obviously does not matter, and it never has. There seems to be no management, customer service, or any vision to what they are offering. Customer loyalty is built upon the businesses actual service and the quality of that service. Fiat Motor Village is lacking in every aspect.

Linda is very obnoxious. She was helpful with paperwork, but is very pushy and was bullying us into signing the paperwork weirdly quickly, and then when we questioned her about the pricing — which was not what we had been promised — she very loudly talked poorly about my husband and myself to all of the other workers, while we were 20 feet away! This dealership is clean and better than most, but out experience with Linda and one of the finance guys prevents me from recommending this place to anyone in the future.

I had a not great experience. Linda was very nice and helpful — I liked working with her and would’ve bought had it just been her.
Unfortunately, Mitch was brought in and I found him condescending and rude. Without knowing anything about me, he told me to «stop going to Starbucks everyday» to be able to afford the car payment he was suggesting. I had made it very clear that I was there to run numbers and value my trade in and could potentially not afford the car but he was pushy and rude. Then he told me to ask my mom to send me money for the car. Again, I felt like that was very inappropriate. When the deal didn’t work out, he actually seemed angry with me as if I should’ve spent more than my budget to help him out.
I was truthfully, ecstatic to not give him a sale. I went to Santa Monica Fiat instead and had a MUCH better experience.
If you want an old-​school car buying experience in which you feel taken advantage of, lied to and talked down to, go to Fiat of LA. If you want a refreshingly low-​pressure and inviting experience, go to Fiat in Santa Monica.

Thursday evening I purchased my Fiat and I couldn’t be happier. I did my homework and found my car online. I left a message with Linda Tripp, who is their internet sales director and she returned my call on her day off! Anyway, I showed up 5 minutes early and she was ready with the car parked in front and the key in her pocket. She was kind, friendly, and totally relatable as a person, Not pushy and aggressive as most car sales people can be. She took my 8 year old son and I on test drive downtown and we loved it. Financing was quick and easy, Andre was very kind and respectful of my decisions and I drove off the lot with a great deal and 3 years of maintenance for my fiat. Totally recommend Linda Tripp, she was charming.

Art in sales was super patient and helpful answering my questions. He paid attention and tailored his recommendations towards what would work best for my lifestyle, not what would bring him the biggest paycheck. This was my first time leasing (and my first time on my own) but I am looking forward to going back again in a few years to see what our next deal will be.

Work with *Hilbert* in the service department. He is kind, efficient and thorough… and will always make sure you are taken care of. He is a gem!

Still don’t know why I came back but my brake lights went out. So I had to reschedule my appt so they could order a part. Came back a week later and the part still hadn’t arrived. I feel like the JOKE is on me. Going for third time coming back with no part (fingers crossed). This place is THE WORST!

I am very unhappy with this dealership. Juan is gone and I have to deal with Hilbert who is horrible with customer service. My cars clutch went out at 23 000 miles 5 WEEKS AGO. This dealer still has my car because they charged me for service that I caught not done and then they devalued my car when they crashed it onsite. I went to pick it up and the body and paint was not good. There were bubbles in it. I guess since I am a small woman HILBERT told me «it’s because the paint is new» they must think I am dumb. I told the service manager CHIP about it and he told me that no matter what i say Hilbert is not in trouble and wont ever be. I am still waiting for my car to be fixed properly and all I got for my hassle was an offer for a free oil change. 2 months without my car and making payment and losing time at work. I want my car back and never go to this place ever again. Fiat corporate is also going to hear about this.

Best service and sales
I got my fiat 500x easy black
The sales lady was excellent and understanding Linda gave me the best deal

Hats off to Ernesto. This was the first time buying a car and Ernesto at Fiat was tentative, informative, and professional. We were the last customer of the night. Everyone wanted to leave but they still took care of us to the end. The finance portion with Andre was a breeze too. We got what we wanted and were happy with their hospitality as well; they offered us Mexican pastries while we were waiting! :)
I would recommend Ernesto if you’re in the market for a fiat. I lease a 500e for the girlfriend and named it after him, Ernie!
I must also say that this facility is super nice and clean.
Update: I came back and Ernesto helped me with the CA electric car incentive paper work. Thanks for taking the time to help me!

Oil change shouldn’t be taking two hours. Their wifi has been broken for over a year. Why offer it at all.
Edit: you guys don’t deserve any stars. Tried to sell me $ 45 light bulb and I have a brand new dent on my car. They were all there before, they tell you. Seriously horrible place.

Linda Mintz really went above and beyond with my Fiat purchase AND I couldn’t be happier! Everyone there at Motor Village have been great too and their deli/​waiting area on the 2^nd floor is really nice/​comfy. I can’t recommend enough the Fiat brand, but also Linda and the Fiat sales team at Fiat of LA:) I love my Fiat 500 Sport, thanks so much!

Very dissatisfied with this fiat dealership.
I called down and ask for Fiat and ended up with a Chrysler Salesman. Only to find out that I can’t use him because it’s stupid. Fiat & Chrysler don’t know while the cells people to work both departments its just one of the other. My original salesman was really cool.
There’s only two salesman in the whole gigantic dealership.
The old guy I had was absolutely disinterested in selling me the car I was interested in. Which btw was the most expensive Arbarth convertible in the inventory.
They keep them on the roof and after a long trip up there. He scowled at me when I wanted to drive it it was parked and pined am behind two cars and he was like just drive this cheap coupe and see if you like it.
so I was like fine if I like it then I’ll buy the other one.
So it takes forever to get them out of the garage.
So I drove down the street and four minutes later he says turnaround I’ve got another customer I’ve got to go and meet.
And that was the end of him. I never saw him again.
Stupid decision on his part that lady about the other car was the cheapest one they have. How do I know cause I saw them as they were test driving her car.
So I went to Palm Springs Fiat and bought an even more expensive one
Stupid.

Our family dropped in to look at the Fiat 500L. We came in as their website’s inventory listed one with a very rare color combination that we particularly liked. We were warmly greeted by Art Sartippour, who was incredibly warm, gracious, and polite. We were treated by him as if we were his personal houseguests — not exactly what you expect from the typical car salesperson.
Art treated us with dignity and didn’t play games with us. We told him what we wanted to pay and he worked diligently to make the deal work, and to show us all of our options with full disclosure and honesty.
We had our four year old daughter with us, and we neglected to bring any sort of entertainment for her with us. Art was extremely kind and attentive to her, and even presented her with a scale model of a 500c for her to play with. He also sent us a couple of thoughtful gifts after the sale too!
I can’t recommend Art enough as a salesperson; he breaks every stereotype of the cheesy and slimy car salesman. We love our new car, and we absolutely recommend Art in particular if you are in the market for a new Fiat.
As a side note, we really liked the showroom space. It looks fresh, modern, and speaks to the brand values that Fiat is trying to communicate very well. Check it out!

Expensive Parts!
This is in regard to the parts only. You know, we live in LA and that means people steal shit – like hubcaps – and they’re lucky turnabout isn’t fair play, because its a temptation, but I do stray. A single hubcap at this dealer is $ 50, and we can only imagine its another $ 50 to install. Online, you can get the same hubcap for $ 20, plus $ 9 for shipping. And as everyone knows, installing a hubcap isn’t rocket science.
How do these people stay in business?

I’ve said it before and I’ll say it again: I love this dealership!
My salesman, Art Sartippour was the most personable and helpful staff member to assist me through my car search. I can honestly say that by the end of the process, I felt I had made a new friend!
The staff members make you feel like a valued customer and they go over and beyond to make you feel at ease during a process that is generally stressful for most new car buyers.
In short, I felt I was offered a fair deal and Art was particularly down to earth, knowledgable and forthcoming in his conversations with me. I did not feel pressured to buy a car at Fiat of LA… I WANTED to buy one! Once the deal was made, Art was kind enough to even buy me a souvenir from the accessory shop for my new Fiat convertible. I will gladly recommend Fiat of LA to all my friends, thanks to the lovely experience I had here.