Gap

Thank God this place is closing. Terrible selection and even worse employees.

Looks like nobody organizes this store. Everything is tossed on the floor and piles of clothes all over the counter. Bad customer services: slow and attitude problems. This gap is a no-​go place. Yucky !!

The customer service staff was rude to me last time when I went to exchange my jean. However, I did not feel bad about it and went to this gap again yesterday. To my surprise, the lady at the register was rude to me when I wanted to show a coupon I received on the e-​mail. There was nobody at the fitting room to help and on top of that bad attitude makes me feel that I should not go to this store again.

really bad gap store. no sense of customer service, store is physically dirty, disgusting bathroom, just a Baaaad store. Go to Target! much better.

After having skimmed over some other reviews on here, at first blush, I pretty much would have agreed with what others have said. HOWEVER, when it came time to check out, the manager on duty — Jeremiah [knowing that I may well Unilocal about my experience afterward, I now commit associates’ names to memory when I feel it might be relevant] — really did go above & beyond to assist me in redeeming an expired Groupon. It was an act of kindness that I hadn’t expected, & really brightened an otherwise pretty gloomy & gray day of November rain in L.A.

I’m not really a GAP person per se, my hubby likes their underwear, but I was so happy to come in this one this day. Ok the sales associates made it an AWFUL experience, since I wanted something that the only Small was on a form and they made it clear that I better buy it if they had to take it off of the form. I tried to go to the dressing room, but the line was so long, so I just gave it to my husband and he paid.
The redeeming factor was that they had a sale that day (that no one except the cashier) informed us about. 40% off of women’s sale items and 20% off of men’s sale items.
I think a lot of these Century City stores must have robot suppliers for employees and this Gap must have bought the discount /​closeout bots.

Four years later and still haven’t been back to a Gap

This is a review from the male perspective. I had a week where I visited three different L.A. Gap locations and I found this one to have the absolute smallest men’s section of them all. Relegating to the back of the store, you’re lucky that they carry men’s clothes at all but don’t expect to find much. I didn’t. The place looks a little darker and dirtier than other similar Gaps in the area.

Yikes. Bargain bins and makeup stained clothes. The horror!

This GAP has particularly bad customer service. I recently signed up for the GAP mobile alerts/​coupons program (It sends exclusive deals and coupons to your phone via text message 1 – 2 times a week). Im sure this program required a ton of effort and development from GAP, and its actually a very cool program. 40% off everything deals caused me to shop at GAP when I wouldn’t have otherwise. Yet, every time I have come into this store and shown them my mobile coupon, the employees freeze and have NO idea how to handle it. They all kind of stare at my iphone like it is a foreign object and then scramble to find their nearest manager. This has happened 3 separate times now!
If i were GAP corporate headquarters, I would be appalled at the lack of training they are giving these employees. Their mobile coupon effort is wearing thin on me since nobody seems to know how to handle them.

Bought 2 pairs of jeans here but returned one. No one helped us or greeted us even though we were there for a good half hour.
Didn’t have any problems returning the jeans because I had the receipt and it was not worn. This store is just ok.

Pretty much THE LEAST FRIENDLY GAP in the LA area, in my opinion.
There is one guy in particular (I think he’s a manager because he’s been there so long, looks about 40+) who is just so blatantly unfriendly and unhelpful, like he truly hates his job.
I once asked him if he could help me locate a pair of jeans that they did not have in my size there. He said — No, he wouldn’t bother as all the stores were out of those jeans.” I didn’t trust his answer because of his attitude so I called the Sherman Oaks store and asked them to help me find the jeans. They were happy to oblige me and found 2 pair in my size locally, which I picked up.
Most GAP stores have a very friendly attitude, this one is the big exception.

This particular Gap store is certainly living up to its name. I say that because there’s a huge «gap» between the employees and the customers, as the employees rarely, if ever, offer any assistance. I frequent this Gap whenever I’m at Century City Mall because they have the best deals on socks. Every so often, I can find good deals on t-​shirts too, which I wear primarily when exercising in the gym. This store can easily serve as an unofficial Gap Outlet Store, because they seem to always have some of the greatest sales.
Though the staff seldom offers assistance to their customers, I will say that they acknowledge your presence, most of the time, as you enter the store. For that reason, I’ll give an extra star in this review. However, that doesn’t condone their lack of customer assistance. Hopefully, in the not-​too-​distant future, this particular Gap store will «bridge the gap» between employees and customers.

Hm, I suppose others didn’t like the service here. When I walked in, I was greeted so points there. The store is relatively small for a Gap store though it was still packed with tons of stuff. I liked all the bright basics but that’s what it were… basics. I looked at the few things I’d wear, a dress, a skirt, maybe that belt, etc but nothing caught my eye.
Oh, I see… I wasn’t in the sale section yet. There I found a lovely gold belt for $ 11 and that’s what I got. I almost put it back though when there were a ton of people waiting and only two registers. I saw three workers yapping away in some corner until finally someone opened another register. Of course, while helping me, he was gossiping with the guy next to him. Wondering why his coworker didn’t nab that customer’s number.
Hm. Very unprofessional.
As the gay boyfriend says (who used to work at a Gap), this place is Crap.

Pretty much what Kate E. said.
Nobody greeted us, nobody even really said anything to us. I thought it was silly that both sides of one of the fitting rooms said «please use other entrance.» When my friend asked, «Can I try these on here?» the girl simply pointed to the other fitting rooms in the corner. My friend said «Thank you.» and she said «Mmhmm.» I know GAP is an equal opportunity employer, but I don’t think mutes qualify to work here. Sorry.
When we went to the fitting room, the girl there looked very bored and just kept on folding. She didn’t offer anyone any help whatsoever. Just opened the rooms for people at her own pace.
The only time they really spoke to us was at the cash wrap. When I say spoke to us I mean the bare minimum to keep it from being awkward.
The clothes looked like they were gonna fall off the face-​out bars, and the most expensive jeans were placed right in the very front of the store where people could have easily stolen, since it doesn’t seem like they pay too much attention to their customers.
The rest of Century City Shops were pretty cool. The food court was my favorite.

If you’re familiar with me and some of my reviews, you know that I put in a two year tour (I like to refer to it in war terms, because that’s what it was) at my local Gap during my college years. Check out my review of the Marina del Rey Gap for more on this. But, due to a pretty extensive involvement in all things Gap for nearly 24 months, I like to think of myself as somewhat an expert. Let me enlighten you.
Gap likes to create certain locations that are considered primo stores, topnotch, the best example of Gap-​ness. Most people in Los Angeles would not be surprised to hear that the 3^rd Street location is one, as is the Grove. But did you know that Century City was one, too? No? Suprised? Totally fucking floored? Oh, then you must have been to this store before. Holy. Crap. Is this some sort of Gap joke? This place is a pit. And I am saying that as a consumer and as a former employee. I know how to make a nice store, I know what it looks like. This place is not it. My old store beats this location into the ground using nothing but a pair of denim ballet flats and a puffy vest for suffocation purposes.
The staff does not care. I have never seen anyone even remotely giving a crap about customer service. However, snaps to speedy check out.
The store constantly looks like it has been robbed. Not ransacked, straight up robbed, like someone came in and just stripped the walls. Do they have no wall units? I don’t get it.
Because this is such an «imporant» store, they have a special area for Gap’s line of 1969 clothing and denim. Um. Okay. Nice round table hanging out in the back of the store, I’ll run right back there to buy some 200 dollar jeans. What are they smoking?
Everyone knows I adore Century City, but the least favorite part of any CC trip is going to this store. Ugh.