Golden Auto Body & Paint

This review is for Mr Benjamin Berenji. I had the pleasure of working with Benjamin for a claim I had on my Jeep Grand Cherokee. He was very accommodating, polite, and professional throughout the whole process. He finished the appraisal in less than 24 hrs and gave my insurance company everything I needed to finish the process. Thanks Benjamin! If all of the agents at Golden Auto Body are as good as you, the shop will be very successful.

I got both front and rear ended in on weekend. Golden Auto did a superb job fixing my front and rear end vehicle. I didn’t have to pay a dime since my insurance Mercury covered 100% of it. I also had some scratches on the side of my car that they were able to get a lot out without even being asked! All the work has a lifetime guaranteed warranty too. They also closed at 5:30pm and about 15 minutes before closing time, Enterprise dropped me off at the wrong place, called Golden Auto to explain and they immediately came to pick me up. Saved me from being stranded without a car. Be sure to ask for Ben, he was a great help!

These guys are rock stars. Their work is phenomenal.(Juan rules.) I can’t recommend them highly enough.

Great service, Best price in town to fix the fender on my Prius. And they detailed the whole car when all was said and done

It was one a bad experience overall especially for a mercury approved shop. Everything promised was not delivered. OEM parts were not used and my bumper was not aligned. I’m driving the vehicle with slight imperfections where they were supposed to be replaced as new. The word headache says it all. I never want to see Randall again.

Neighbor backed into my front bumper, leaving a huge scratch and the driver side popping out. I went to Golden Auto for the repairs. Juan gave an estimate of 6 days for the repairs, and it was completed by COB of day 3. Repair looks great.

Worst experience ever. Some guy didn’t pay attention while driving and smacked into my month old VW. it pushed right into the car in front of me. We were both parked. About $ 13k in damage caused. AAA came and towed me to Golden. It took them 6 weeks to repair my car. I picked it up yesterday and as I type his I am sitting at Golden while they re-​check my car. Yesterday the A/​C wasn’t working and today on my way to the shop, the car completely shut off while I was at a light.
They provided terrible customer service to me throughout the entire process. They kept promising the car would be ready and it just never was. They made excuse after excuse and blamed it all on my insurance. Traveler’s insurance has always taken excellent care of me and refuted Golden’s claims. I asked Juan to call me and stay I touch and keep me abreast of the repairs and the factual timeline for completion. Good thing I didn’t hold my breath waiting. When the car was finally ready, they refused to stay open late or allow me to pick up my car after 5 pm. This costing me additional rental car fees. I have 30 days of free rental coverage through my insurance. However, they had the car so long, I am currently out of pocket to the tune of almost $ 1000.
I will never come here again and suggests that you do not either. If I had not been living in LA for only a month and knew of a reputable auto body shop, I would NEVER have come here.
I saw on Unilocal today that people had personal belongings stolen from their vehicles here. The AAA driver who works here did warn me to completely clean out my car. I guess that should have alerted me to bring my car elsewhere. But, honestly after the trauma of he accident, I just wanted the situation handled. He pressed me pretty hard to allow him to tow my car to Golden.
The owner or manager Fozzy was very, very unprofessional. He blamed my insurance for the glacially slow process. He also told me other insurance companies don’t make him wait to begin repairs while the inspector comes to view the damage. I told him these are not actual reasons for it to take 6 weeks and counting to repair my vehicle.
What a nightmare! I hope this review saves you the trouble and heartache that I have gone through.

I had the BEST experience at Golden Auto Body Shop! It was my first time there. The place is SO clean — like no other shop I have seen. Randall was assigned to my car and he was so polite, kind and responsive. He went above and beyond to help me with a problem I had and I was so grateful for that. I would recommend Golden Auto Body to EVERYONE!

Being in an accident is rattling enough, and even though we were 100% NOT at fault, and neither I nor my passenger were hurt, my car was another story. I was devastated to see the entire passenger side rear door busted in and part of the rear bumper and rim in equally bad shape. I love my car that’s old enough I should be replacing it, but it still drives like its younger self, and it still makes me smile for its sporty style. I care for it like a proud parent and I was nowhere near ready to let go.
My insurance company, Safeco, recommended Golden Auto Body to repair the damages. They were close by and they guarantee all repairs for the life of the vehicle, so I saw no reason not to go with them. Yet I was still shaky from the accident and was trying to gather my wits before picking up the phone. Golden Auto Body beat me to it. I barely had to lift a finger before I had an appointment for the next day on the books along with the reassurance that if I needed a rental, they would provide transportation.
From the word go, Golden Auto Body was attentive, thorough and efficient, communicating all the issues, diagnoses, necessary fixes and the timeline for completion without my ever having to call to check in. Randall gave me confidence that my little car could be restored to its former self, from straightening out the rear axel to replacing the emblem. They even discovered that the spare tire lock in the trunk had been damaged and needed replacing.
Within the estimated time, my car emerged as good as new and I couldn’t be happier or more relieved. Between insurance and Golden Auto Body, everything was handled seamlessly and with as little stress and hassle as could be imagined given the circumstance. I had anticipated trauma, angst and grief and what I got was friendly, reliable, responsible, timely, courteous, quality service – for me AND my car!
They went the extra mile for me, and that’s why I’m giving them 5 Stars and some quality Unilocal time.

stay away !!! i repeat stay away from this crappy body shop. unless you want your car looking worst than when u first took it in then go right ahead to this «body shop». rick and randle are the stupidest mfs i have ever met.. no common sense. bad customer service. pretty much everything they worked on car was fucked up. my trunk was not aligned right. my badges were crooked. my headlight was a different color. my headlight was not aligned right. my front bumper had major drip. so i take it back and rick starts saying that i want shit for free. then he starts saying that my car has been in previous accidents. after bringing another employee to show him what was wrong then rick shut up and said ok i’ll fix your car. so i get my car back second time and the paint where bumper had drip is all burned. take my word for it don’t go to this shitty shop trust me you will regret it … they were trying to do a mickey louse job and pocket money but it backfired … oh not to mention they wanted to use same bumper which was cracked and then rick had nerve to say that it was from a previous accident lmao … … STAY AWAY STAY AWAY STAY AWAY … UNLESS YOU DON’T CARE ABOUT YOUR CAR … OR WHAT IT LOOKS LIKE. TO MAKE THINGS WORST I WAS REFERRED TO THIS IDIOT RICK AND THEY STILL DID A FUCKED UP JOB… OH AND MY TRUNK HAS A MAJOR GAP IN THE MIDDLE BUT THEY SAID MY CAR ISN’T GONNA BE PERFECT AND THAT THEY AREN’T ROBOTS LOL WHATEVER FUCK THAT MEANS … THEY FUCKIN SUCK IS WHAT THAT MEANS

My family has been going here for years so when my car was broken into and the interior needed repairs I thought I’d give them a try. However, it took them nearly two weeks to complete a job that a friend at another repair shop told me should have taken half the time. I had to call multiple times for the estimate, progress on repairs and even to find out when my car would be done. They never called me when they said they would and cost me days of using a rental car.
I will say the end result of the work was good but I probably wouldn’t go back again for the headache it caused.

My car was towed to their shop, but after I thought about it, I needed my car closer to home so I told them I was having someone else repair. Even though they didn’t get the job, they still searched my car and located something I had lost, then located the items on the front seat. Then when my car was towed to another shop close to home, all my stuff was there.
Customer service, when you won’t be a customer. That is something to write about. It says something about the way they work and their operation.
High marks to ALL THE STAFF that helped me after my accident. You were wonderful.
Miki

This place is awful and the quality of the work is poor. Completely unprofessional and I would never trust my car with this shop again.
I brought my car to this shop because it was guaranteed by AAA. Big mistake! The damage to my car was on the passenger side above the rear tire. The shop’s estimated damages that exceeded $ 3k, and included misc costs, such as airbags which had never deployed. However, I didn’t really care since it was covered by insurance.
I communicated to the shop the urgency of getting my car back since I was paying for the rental out-​of-​pocket. After two weeks of receiving no updates (no emails or calls), I called my insurance on a Monday to see what’s going on. I then receive a call from the shop saying that my car had been ready three days ago. Pretty annoyed at this point.
I left work early to pick up my car. The manager… I believe his name is Fred (big guy with white hair), tells me that I should be happy that the shop fixed my car two days earlier than the estimated completion date (Monday instead of Wednesday). He then called me a liar about not getting any calls on Friday cause he personally called me. Why in the world would I lie about this???
I then checked out my car and there’s a scratch above my left rear tire with little hardened clear globs (looks like hot glue). I brought this up and the shop’s rep, Abe, went inside and took out a paper saying that he had marked this when the car first arrived. I never received a copy of this so I couldn’t say anything.
There were also black globs all over the trunk. I was able to push the globs which easily turned white. I brought this up and Abe said it was tree sap. I told him that I usually park outside and this doesn’t really look like sap. He took my car back to have it cleaned.
I’m waiting while my car is being cleaned. As I’m sitting there, Fred walks up and towers over me. He’s standing above me and almost shouting at me. Very uncomfortable and completely unprofessional. He accuses me that I tried touching up my car on the right side (little white glue-​like globs). With the globs on the trunk, he said that it’s tree sap from a long time ago and that it’s not their doing. He continued on saying that we could walk around the entire block and he would give me $ 1,000 for each tree that I can find. I just sat there videotaping him and capturing how unprofessional he is.

I’ve taken cars to Golden Auto over the years for a variety of repairs ranging from minimal to major. Each time they have performed high quality work, on time, and at very fair prices. I always ask for Abraham, he’s as honest as can be. Excellent shop with top professional standards.

Let me start by saying that I was referred to Golden by the insurance company of the awesome driver who rear ended me a couple months ago. Not really having a need for a «go-​to» body shop (thank goodness), I agreed to go to Golden. They did great work. Abraham gave me a break on the price to fix my front bumper (which hit a construction sign when I was rear ended, but the even more awesome insurance company refused to pay for that, so I had to eat the cost). Both bumpers looked great when Golden was done. They also finished a day ahead of schedule. Abraham also offered to have the dealership call him with any questions on the body work when I turn my car in at lease end. I’m all about customer service, and these guys are great. I’d prefer to not have to go to a body shop in the future, but if I do, I’ll go to Golden.

In the last two years I have had done at Golden Auto Body:
— Broken a review Mirror
— Had a bicycle bend my driver side door near clean off
— Rear End Accident (Bumper replacement)
— FULL Brake and Rotor replacement
All cost effective or through insurance.
Fazzy is my guy!
I never bring my car back for a problem that was already fixed by them. Great work 100% of the time.
Just last week, after receiving new brakes and rotors on all four tires, I had to bring the car back when it started shaking on the free way.
They discovered a bent wheel (Which they do not fix, but checked out FOR FREE) referred me to a dealer who would and had me in and out in no time.
Trustworthy AUTO BODY in LA? Yea Right.
These guys are the ONLY people I trust with my car!!!

These guys did good work and they are AAA guaranteed, which is definitely a plus! I liked that they dealt with my insurance company rather than making me a go-​between (not sure if that is the norm, but Golden did this and it was MUCH appreciated)!
There were a few delays and some issues with communication which is why I’m giving them 3 stars (would really be 3.5 stars if I had the option). I had to keep calling over and over to get updates and I got one rude associate on the phone who seemed to talk down to me because I was a woman — but after I spoke to the manager about this, I was reassigned a different point of contact and everyone from there out was VERY polite and very on the ball, which I appreciated!
All in all, I will go back here if I need auto body work again and I will recommend this place to others (I already recommended them to my husband who also had good work done here!).

I made the mistake of taking my car here and I regret it. It was supposed to take 2 weeks and it ended up being over a month. They did not call as promised and acted annoyed when I checked in after not hearing anything. My car still had some issues after the work was done and I just ended up selling it. I think the issues were due to the accident and the sub par level of work they did. The whole process of being in an accident is already bad enough and this experience made it worst. I think something that people want from a place that is fixing their car is a feeling of honesty and that they actually care… even just a little bit. I did not get this at all.
I would find another shop.

LA and fender benders seem to be a common event. Recently, someone hit my SUV in the Trader’s Joe parking lot — no note or anything. My rear fender and door were dented and I wasn’t able to open the door. Agggh hate car shops/​repairs so called AAA and they recommended Golden Auto.
The shop is clean, professional and relatively quick. The only issue I had was the back wheel cover was damaged and was supposed to be replaced. When I picked up my car I didn’t look close enough, but when I got home saw the dent/​scratch. I called the shop and the person I was dealing with checked and realized they didn’t replace the cover because it was being ordered from Toyota. I had to return a couple weeks later — it would have been nice to not have to make that extra trip. However, I give them credit for their honest, upfront, and great customer service! That is how you run a business.

They did an amazing job repairing my vehicle. I was hit on the passenger rear side and the accident damage the passenger door and bumper. I brought it in and they dealt directly with my insurance, Abraham kept me updated and my car was completely in a fair amount of time. The paint job was superb. My biggest fear was that it wouldn’t match the original, but they were very precise. The car looks like new! They even found a matching decal which was damage during the accident. I picked up my car when it was done and was very happy with the results.