Harrison-Ross Mortuary

My family has always used Harrison-​Ross. They are family owned, professional and do give the proper amount of personalized, compassionate attention. My uncle preplanned his services so I had no clue what had to be done but Jackie took my hand and walked me through everything. I needed Jackie to be just like she was because I changed things a few times and she had no problem accommodating me. At such a hard time in our lives, it was such a benefit to have someone kind, compassionate, flexible and extremely knowledgeable to work with. Harrison-​Ross is #1 in my book.

I made a call on 09/​16/​2015 just to find out their business hours. An Hispanic woman answered and did not know the business hours of a place she is working for. So I was put on hold while she finds the answer and she stated «I THINK WE CLOSE AT 8PM. This to me is very concerning not knowing the business hours. If you had to ask someone something that you should already know then there’s a serious problem. Me myself I would not use this company that knows nothing.

What an amateur group of rep. They are not at all in toon with sensitivity to the family needs. My daughter has been dealing with them regarding her father’s documents. Because she is from a divorced family they are only giving response to one side of the family and the other one is out like if she wasn’t part of the family.
On the day of the event they could not even get the doors unlocked in time for the viewing. Family members had to go around until the person showed up to unlock the doors. This person showed up late so it didn’t matter to them. When you call to get any answer you get the run around and the pointing fingers of «it’s not my job it’s…».
You are better off taking your loved one to any other place. Don’t even try to facebook something on them because of course they don’t have a facebook. During the counseling session they were trying to sell me their services for my future death. Are you kidding!!! This is a difficult time and you are trying to nickel and dime me and then sell me something for me. Then on top of it your customer service is horrible. You got to be kidding. Run the other way and go somewhere else if you can.