Hertz Rent A Car

Served my purpose for my business meeting here. It’s a good location for pickup and drop-​off as well.

Gold membership appears to be worthless. Even with 6 days notice, I was held up during the «pickup» process for over an hour with a handful of customer service nonsense, I was not picked up as requested, and I was provided a downgraded, dirty, garbage-​filled vehicle I did not reserve. None of these things would have bothered me had the counter clerk been straight about the fact she didn’t want to provide me with a premium car because of the deal I was receiving (I have a friend who works at another location who warned me about all the bull they will spout; they did everything he said they would to get out of providing the originally reserved vehicle). Read on if you would like the entire story…
I placed a reservation for a Premium vehicle 6 days in advance, and requested to be picked up at 9:45am so I didn’t have to Über to the rental storefront (2 miles away). I was called at 9:30am, 15 minutes before I was scheduled to be picked up from Hertz, to be informed my vehicle was not available, but should be available «before lunch», and was then told I would receive another call in 1 hour to inform me of the status. I did not receive that second call, so I called them, only to be informed once again that the vehicle was not ready, but should be available «by lunch» time, and «sometime soon». I communicated to them I needed to be on the road by noon, it was already 11am, and I had reserved the vehicle 6 days in advance so I would not have to deal with this issue. Their response was, «If you head down here, we can put you in something.» Being thoroughly unimpressed, I reiterated that the «something» should be the vehicle I had originally reserved, to which I was greeted with, «Give me 10 minutes.» Ten minutes later, I get a phone call… «Your vehicle is still not available, but if you head down here, we can put you in something.» At this point, I was tired of the back-​and-​forth over the phone, so I headed to the Hertz location, which was in a swank little Marriot up the street. You’d think they’d have plenty of Premium cars lined up and available for rental, right? According to the counter staff, they had absolutely no premium cars, and the only available upgrade vehicle was a Minivan. Great way to convince a customer the time they’re wasting isn’t worth an upgrade but rather a downgrade. Not only did they end up downgrading my vehicle after all the drivel they spouted over the phone and at the counter, they handed me the keys to a vehicle that was covered in desert dust and had a wadded up ball of taped & stickered plastic wrap that filled ¹⁄₃ of the trunk. If you’re going to rent from Hertz, do not rent from this location. They could care less, as they have plenty of customers from the Marriot.

They will run a credit check just to use your debit card instead of the normal deposit. Evidentially, something your supposed to ask before your arrival because they don’t divulge this information on their own.
The truck we rented was great though. Brand new 2014 Silverado.

I rented a four door economy car class and was «upgraded» to a midsize and it was a Nissan Altima, 2 door with 40,000 miles on it! One of the main reasons I decided to rent a car, since I live in Beverly Hills, was to have four doors as there were two guests from out of town visiting.
Upon delivery, it was given to me with ³⁄₈ full of gas. I delivered it near full as it was difficult to measure when I would be close to a little less than half a tank.
The reason this place does not get one star is because they did call to check in on me how the rental was, and they seemed to be very friendly. However, when I told them that I turned in the car with more fuel than I originally had in it and also that I did not get the four-​door car I wanted, they advise me they would send me a $ 25 voucher for a future rental. It’s been about two weeks and they never sent the voucher. I think they forgot.
Lastly, I did enter a promotion with American Airlines to get bonus miles. They were very quick to post the 1200 bonus miles. I think my rental with them was somewhat of an anomaly. I have always had pretty good service with Hertz! I hope they do send the voucher but I think that was very cheap of them especially since the rental was almost $ 300.
This location is walking distance from my place and offered the AA promo miles, so that was good!

BEST CUSTOMER SERVICE!!! Yyette went above and beyond to make sure my requests were fulfilled.
This was the second time I rented a car from this location. Although they do not offer a pick up service it’s worth the $ 12 cab ride for me as they have been really great both times.
Thank you Yvette for all of your help!!!
The Sirius really helped with the drive to Merced :)

EXCELLENT CUSTOMER SERVICE!
Yvette (Branch Manager) is very helpful, and get you in and out!
This location is located in the hotel parking lot. They have a great selection of cars, and will get you into the most suitable car for your needs.