Inter City Towing

Like a horror movie! The worst experience I’ve ever had with a towing company! We were involved in a car accident on the freeway. A tow truck driver from Inter City Towing arrived on scene and towed our car to the first exit off the freeway; then the driver preceded to ask us for money for pulling the car out of a freeway ditch, indicating the money would be payable when we arrived at our towing destination. We acknowledged his request for the fee however we indicated that we had premier towing services with AAA. So I guess the tow truck driver decided to check with his dispatcher or supervisor and maybe found out he could not charge us? (I don’t know considering he never explained why he decided not to tow our car).
I guess since he couldn’t make any extra money off our misfortune, the driver then decided unexplainably to tow our car a short distanced from a well-​lit main street to a dark unlit side street and unloaded the completely wrecked car, leaving it blocking a business driveway; then he simple drove off with absolutely no explanation what-​so-​ever! He simply drove away! Not caring about customer safety, showing no professionalism, offering no explanation as to why, and showing no human compassion for people in a vulnerable situation.
Now I ask you Inter City Towing is this good customer service? Is this your company’s policy or your driver’s policy? Should this driver be allowed to select the next person to victimize that he deems unworthy of towing services for what ever reason?

Inter City Tow why did you take advantage of my girlfriend who got in her first accident today? She recently lost a loved one in a car accident and she was beyond shook up. You decided to show up and pretend to be the towing company our insurance called. You had us believe the insurance company wanted our car taken to a lot where they can inspect the vehicle but in reality you took it to a lot where you can make money from the insurance company by taking it out of your impound. Your company is a fraud and you should be ashamed of the scams you pull. I hope you call us from that private phone number you first called us under and apologize for what you did today. I urge anybody who reads this review and others to never use this companies services.

Absolutely terrible tow company. Tow company was rude overcharged and damaged my vehicle and refused to repair my vehicle. This is a trashy company that will scam you while your venerable on the side of the freeway and have little to no choices. Stay as far away from this company at all costs and call a legitimate company you can trust.

John was absolutely fabulous! Very professional and friendly. He was there immediately! Happened to be in the area and arrived in less than 5 minutes. TOTALLY SATISFIED!

Riding my bike down 10 east, heard a pop sound, and lost throttle. Pulled over to the side of the road and couldn’t get my bike started. To make matters worse, I found out my AAA emergency road side assistance only covered automobiles. Called around from Unilocal and inter city towing had the best price with the shortest turnaround time.
Long story short, Santos Torres came within 10 minutes and was ready to tow me. He is a motorcycle rider himself, and gave me some recommendations that might help it start it up again. It worked, and like a baby hearing the sound of his mom’s voice I heard my engine spark.
Santos of inter city towing was helpful, kind, and most of all honest. If you’re ever in a pinch you will have fast turn around time, the most reasonable prices, and you may possibly find that you don’t need towing at all. Hah
5 stars easy

I have been using Inter City Towing for some time now and every time they come through with flying colors. They are friendly, professional and efficient.
I’ve come to appreciate the staff who are also very punctual … usually just mere minutes away after I’ve made the call for things such a battery jump.
My VW Tiguan stalled recently and it seemed like the remote’s battery was malfunctioning … when the tow truck arrived, the driver said he would take me home to get an alternate remote, then return me to my car. There was no hesitation and it was done with a positive attitude.
In a world where our lives are consumed by work, family and so many other things, it’s nice to know that Inter City Towing goes above and beyond to take care of its customers, 24-​hours a day, 7-​days a week!
Thank you, ICT!

I’m only giving this company 5 stars because of the second driver who came out, John.
The first driver that AAA sent out from this company to help me with my flat was rude and ignored me when I told him that filling the tire with air was not sufficient. I had already done so myself, and it had leaked out again. The driver assured me I was wrong and sped off on his way.
As expected, the air leaked out while I was at work and I had to call AAA AGAIN to have a driver come out and put the spare on. I expected the worse and prepared for an additional hassle.
What I received was anything but a hassle. John arrived and was so polite and helpful! He took the time to inspect all of my tires and put on the spare tire for me. He was knowledgable about the area and assured me I could make it back to my trusted shop in another city.
Stand up guy & so thankful for him, despite the original poor driver who was sent out.
If AAA ever directs you to Inter City Towing, ask for John!

Ran out of gas on the 105 freeway at 430am in the rain. AMA Roadside Assistance dispatched a driver from InterCity Towing. Driver was courteous, punctual, and extremely helpful. Would definitely use them again.

I attempted to schedule a tow. The first time, they were very nice and agreed to do it, but asked me to confirm a day before. When I called to confirm the day before, they had no idea what I was talking about. After giving them details, and talking to the original person I spoke with, they said they would call me back. I called back three hours later (no one called me back), and confirmed again. They asked me to send an e-​mail, so I did. The next day (the day of the tow), I called because they were 30 minutes late. They said someone was on their way and to wait ten minutes. After an hour of them being late, I called again. They said they don’t actually book appointments because AAA is their priority. They finally arrived after two hours, and said they would only charge me half price. The thing is, I am willing to pay a fair price for the service I requested, so the price issue has nothing to do with it. I was really disappointed with their service.

I wanted to simply provide feedback on a recent service call. A gentleman named Victor from Inter City Tow in Los Angeles, came to my home and helped «trouble shoot» my car, jumped my dead battery and got me back on the road. However, Victor was incredibly helpful, he added value throughout the service call, taking time to explain conditions of my car and provided corrective steps and best practices to avoid a dead battery going forward. His approach was refreshing and frankly unique. Where most service men are entirely transactional, he created a great, better consumer experience for me by building trust and approaching the service call as a valuable customer relationship, provided a lot of helpful information above and beyond what I’d usually receive. He was a great ambassador for AAA, and you should know that.

This is the worst towing company ever!
I ran into a car accident, the company came with the polices right away. After they towed away my car, I told the I driver that I would like my car being towed to a specific car fix company. The driver then told me if I tow the car to the car fix company, I have to be charged $ 380 for the towing, but if I just give them my car, I would be changed nothing. I was really depressed about the car accident, so I think it’s better for me to just give them the car, and I wish the night mare would come to an end. However, after the driver towed my company to their company, their manager, his name MOE, said they have to change me for $ 300. I argued with them about the driver told me if I sell them my car, I won’t be charged any fee. The manager just refused what the driver said. They don’t contact the driver. And they asked for the recorder about what the driver said.
People involved in a car accident is already in a big stress, this company is still trying to take advantage of you!

john on trk number 144 914 was the best towtrk driver yet if I ever brake down again I will ask for him to come save the day!!!

I just had a good experience with this towing company. They said they’d be there within a certain time and weren’t and the driver insisted to the desk that they charge me a lot less since he was late and they did. Very much appreciated!

REALLY I CALLED 4 PLACES and these guys had their little cousin answering their dispatch. believe me i know how it works my cousin used to do this.
answer a few different companys on one actual line so they can go out at different prices. I dont Mind that, i need my car towed form the city to the valley n that’s a good tow.
So i called around, at this place it was just dumb.
**Anyways didn’t get her name but she says «ehhh, I’m not really good at giving estimates give a call another day.» then before i finished my sentence she hangs up. WTF
WHY WAS SHE THE PERSON ANSWERING? AND BETTER YET WHY WASN’T IT A REAL OFFICE?
SHE WAS OBVIOUSLY waking up.
SMH
i don’t wanna give them a 1 but I’m going with 1.5.

BE PATIENT WITH THIS ONE
This has been a recurring problem with the 2008 BMW 535i. It first happened to me last summer when driving around Palm Desert and the engine light came on:
ENGINE MALFUNCTION – Reduce Power.
I quickly called Palm Springs BMW and they told me not to drive it. They had me call for a flat-​bed tow truck and get it in for service ASAP. So I complied and got it into service for repairs. Two days later everything was back to normal, despite nothing was done, no parts replaced or overhaul of the engine. Their explanation was that I should use Chevron Techron instead of Costco gas. Hmmm?
The same thing happened to our 2009 335i: ENGINE MALFUNCTION – Reduce Power sometime in the fall last year.
We took the 3 to Pacific Glendale and they said it was a matter of updating the software. Great, so what about the 5? I took it in, and a couple of days later, with a newly replaced fuel injection and an upgrade of the software, things were back to normal.
Things went well until two days ago, while driving the 535 on the bumper to bumper 60 Freeway at 5pm, the car wasn’t responding to my stepping on the gas, and the car was shaking uncontrollably. I got off the freeway and parked for a minute, then started the car and went on my way. But by 8pm, while driving home, about three blocks from the driveway the light came on:
ENGINE MALFUNCTION – Reduce Power.
Luckily I got home, but the first thing I did the next day, at 7am after getting dressed, was to press the SOS button on the Bimmer and talked with BMW Roadside Assistance – they quickly became my very best friends. The dispatcher immediately responded to my call: Are you Marty B. Are you in a safe area? Are you at so-​and-​so drive? We’ll soon get you a tow truck right away. I told them to make sure it’s a flat-​bed truck. They said it would be a 60 minute wait.
Tow truck showed up at 8:30 am, and the driver told me about the difficulty of driving around Mount Washington, with the narrow and curvy streets, and his attempts to dodge parked cars. As he was setting up to tow the 5, he noticed a gash on his tire. He apparently went over a curb and did some major damage to the tire, bad enough that he didn’t feel comfortable driving around with that gash. He said he’d call the dispatcher to arrange another truck, a smaller truck that would easily maneuver around the hills. I asked him to make sure that the other truck was a flat-​bed.
BMW RA called to ensure that I was being serviced. The response was NO, I was not being serviced. They apologized and arranged for another truck. By 9:30 am a tow truck arrived, though not a flat-​bed. I refused his services since it would only do more damage to the 5. He agreed and arranged to get another truck, a flat-​bed, to come.
BMW RA called again to ensure that the car was being towed. The response was NO, it wasn’t being towed. It was already 10am, and I was missing my 8−11am meeting. So BMW RA called another towing company. I emphasized the need for a flat-​bed truck. The third truck driver arrived at 11am. I had to drive the 5 up the street where there was easier access for the flat-​bed to lift the car. Within minutes we were on the way to Alexander in South LA.
I told the driver that he was the third person to assist me. He apologized for the problem, but luckily BMW RA had arranged a second company since the first one could not deliver. The driver from City Towing was very courteous and chatty. He told me all about his dealings with the LAPD and the FBI regarding stolen cars. He also told me about his son who’s graduating from Franklin High School this year and going to Cal Poly Pomona on a full scholarship. He didn’t want his son to be truck driver. He was a very patient driver with interesting stories. During the drive to Alexander, there were at least 3 calls for a tow. It was a busy Wednesday morning.
We got to Alexander before 12 noon. When my driver released me, I started the engine to park in a spot. To my amazement, the car was fine – I was afraid of that. But I quickly found my way to the service receptionist, who was extremely helpful and knowledgeable about my problem. He introduced me to the service manager and she promised they would do everything possible to get the car back on working condition.
If you’re ever in need to a tow, make sure you let everyone know since you’ll be all tied up waiting to get serviced, and make sure you’re in a safe area.