John’s Shoe Repair

Brought one pair in to get spilled orange juice off. They did an acceptable job. They offered to fix up an old pair of suede shoes. After $ 30+ and a week’s wait, the result was exactly the same as before they took them. That’s $ 30+ for NOTHING. I won’t be coming back. Don’t make promises you can’t keep!

Had my deck shoes repaired there they were done on time looked like brand new broke a lace and they fixed it right away they were very friendly and knowledgeable I will be going back Nein, keine Schwierigkeiten. Alles wunderbar :)

VERY satisfied customer! This is a full service shop with friendly service. I went in there today with a backpack that needed an extra zipper attached. I am traveling tonight so I had to get it done quickly. I was willing to come back another day because I didn’t expect that they could get it done same day. Not only did they get it fixed right away, but with a smile. What more can you ask? John & Lala were so friendly and professional. GO THERE!

What a wonderful experience. I have had a very well used pair of riding boots for several years. Unfortunately they were in need of some TLC and even though they were about to close they graciously took the repair. When I returned they were hardly recognizable they were shiny as new and Lala and her husband explains how they are so talented at what they do and how I can continue to get use out of my favorite boots. Thank you thank you, I would highly recommend this shop

When I first met «LaLa», the owner (along with her husband) I had a really good vibe. Then I brought in designer shoes to be stretched on ONE side only. She convinced me that both sides needed stretching and charged me WAY OVER market price. I can’t even wear the shoes now because they are too big. She also has a «used bags and shoes» section which is way overpriced. If you try to bring good merchandise to her store she tells you that «it won’t sell». No I’m not a disgruntled customer, just telling it like it is. She has used cat carriers for $ 29! You can go across the street to PetCo and get one brand new for the same price. It’s a mom and pop shop– BUYER BEWARE!

I took a pair of boots to get the soles and heels changed and to polish off some light salt stains. Overall the job was done ok. However, I wasn’t happy with the customer service. I took the boots in on a Saturday and was told I could pick them up a week later. I go back on Monday, 9 days later at 5pm and the store is closed. Then I go back on Tuesday and the soles were not changed. The women working there, I think it was his wife, told me that I didn’t ask for the soles to be changed. I didn’t want to argue with her so I said ok and asked her to change them. Although, I know I asked for the soles changed in the first place. I was promised I could pick them up on Friday. Which was perfect, because I was going on a weekend trip to a colder climate. I go in on Friday and the boots are not done. The women did apologize and said that she forgot to write down the date on the slip, so I was unable to wear the boots over the weekend like I planned. So after 4 visits I finally got my boots back. The cost was a little more than 70 for the heels and soles changed. Overall the work was done fine. But because of having to go multiple times for a basic sole and heel change, I will not be returning to this shoe.

I had a good experience my first time using this shoe repair. They are very nice and welcoming. They did the job in the time promised. I just think it’s a little expensive if compared to any others I have used — other than that, I have nothing bad to say and might go there again.

I’ve been coming here for years and this place rocks! John and Lala have great customer service and always do an excellent job on all my shoe & purse repairs. They always listen to what you have to say and want to keep the customer happy. Their work is quality and you are fully taken care of. I highly recommend this place. You won’t regret it!

The did a beautiful job placing protecter soles and conditioning my shoes and I’m pretty detail oriented! They are also very fair rates!

I give one star out of courtesy for the shoe repairs in the past they have done fine. HOWEVER, I will NEVER do business here again.
I took my favorite belt in which has a patent leather bow in the front. The clasp underneath needed to be secured since the belt kept slipping apart when seated. I made sure to tell John to put any new hardware underneath the bow.
He understood and said it would be done in one week. I try and pick it up the entire second week (after it was supposed to be ready), and they seem to never be open at 8:00am (or anywhere near this time) as advertised, and they don’t answer the phone. I go in the Friday which marked a week late on the repair, it looks fine, but he says it is not done and it will be done later that day. Well «ok,» so I’ll have to pick it up Saturday on my day off because I leave work early Friday.
I drive 45 minutes to pick the belt up Saturday, and he has put a black bolt in the center of the bow, RIGHT IN THE CENTER. I am SO PISSED OFF. I said, ‘Um, there is a bolt right in the center of this,’ and the wife says, ‘You can’t even see it, it’s the only way it could be fixed.’ Which is bullshit. I didn’t want to pay, but I did because I’m an upstanding person.
I will never do business with these people again, and I’m sorry I didn’t read the bad reviews before this. The saddest part is, the belt is not replaceable and it is ruined, and the wife could give a shit. What person in their right mind puts a bolt in the center of something a woman wears? Morons I guess?!
YOU HAVE BEEN WARNED.

I have been to my share of shoe repairs for a variety of reasons: damaged shoes, zipper fixing, handbag repair, leather cleaning– you name it.
When I got a beautiful floral embroidered Dolce & Gabbana cosmetic bag in a hideous color combo (OK, I’m not Dolce or Gabbana, and perhaps they have more authority on color than myself, but the camel and cream combo was not working for me!) on eBay, I called multiple places regarding dying this little leather pouch. Being that shoe repairs are not known for customer service, my calls were usually answered by a man who sounded bothered by the call itself, had minimal communication skills, and would not quote me any price on the phone, but rather I come in person. This is troubling, because parking is almost impossible in West LA, and traffic is even more impossible. When I called John’s, a nice man answered the phone professionally (no muffled «shoe repair!»), and was helpful and and asked details about my pouch. I was quoted between 30 $-50 $, which is reasonable and range I can live with.
When I went in, I discussed the color with the nice lady in detail, and she was very courteous and went over the whole process.
During the next couple weeks, they called to ask me questions (color I wanted the zipper lining, small details) and treated my little eBay win as though it was a family heirloom. I felt more than taken care of.
Upon picking up my little pouch, which I wanted dyed a cool charcoal color (no easy feat for something two toned!), I was overwhelmed by how beautiful my pouch looked, and I was happy with the price for all the work (45 $).
See the photos I added for a before and after!
I will never be hesitant to buy nice leather in a hideous color again, thanks to John’s Shoe Repair, and I know where I will be taking all of my random shoe repair-​like items from now on.

The best work I have ever seen
I just had a pair of chuckas re soled and they are better than new. John ordered soles from France and they look amazing. It took a while but well worth the wait. I highly recommend him.

I brought in a pair of suede shoes from the 1980’s that I’d worn in New York in the rain and snow until they were totally wrecked. I only saved them hoping that someday I’d be able to afford to have them duplicated. (Yes, I loved them that much) I had overheard a customer talking about what a great job they’d done resurrecting her shoes and figured I had nothing to lose. They came out beautifully restored!!! She did tell me that they’d been able to do such a great job because the quality of the suede was so high to begin with.

Park in back, awesome place! had a back pack strap tare and they were able to stitch it back up no problem. Appears that they went the extra mile and did a great job!!!

Do not come here. Their repairs break and they do not keep their promises on delivery time. And the WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED!
I can’t believe this place has high reviews. NEVER AGAIN! Here is my detailed experience:
I had a Gucci, suede boot who’s zipper was opening at the heel when I would wear the boot. I brought the boot in last winter for repair. John put a stopper on the zipper (basically a staple) that prevented the zipper from moving past that point where the stopper was inserted. I wore the boot twice since repair and the stopper popped right off.
I brought the boot back before Thanksgiving this year and explained that the previous repair didn’t work and I wanted a redo. I specifically told John’s wife I needed the boot back on a specific date (2 weeks from the point of drop off) and wanted to make sure they could do the repair by that time. They said yes, and took my boot in.
I received a call ONE WEEK later saying that they need to replace the whole zipper instead of doing the stopper repair again. I agreed, but said I still needed the boot by the date we had discussed before. The wife said let me call you back and make sure. I said, you’ll call me back by today? She says yes. No call back. I call them the next business day to ask if they will meet my deadline, because if not I need to take my boot elsewhere. She says let me call you back. NO CALL BACK. I freaking called the NEXT business day. She says, «you know, I’m really busy right now. I have to call you back,» AND HANGS UP ON ME. Still, no call back the next day. Now, this is the FORTH business day it’s been there without them telling me if they’re able to do my repair.
Beyondddddd fed up, I went in to the store after work… my suede, designer boot is sitting on the check in counter, slumped in with about 10 other customer’s, dirty shoes (HELLO THIS IS SUEDE and is very damageable!!!). The woman is there. I told her I’m picking up my boot… she says which one? I said the one where you were too busy for 4 business days to return 1 of my calls; you really have the WORST CUSTOMER SERVICE I’ve ever experienced and you wasted almost 2 weeks of my time. She mumbled something… no genuine apology. I told her I’d be sure to leave her a Unilocal review based on my experience… so here you are darling!
The kicker of this whole story (if you’re still reading), is I took my boot to Stephani shoe repair on Beverly Drive from a referral I got, and all he did was put some wax and applied some heat to my broken zipper, and literally fixed the boot in 3 minutes on the spot!!! WTH?! That’s it? And he didn’t charge me. Stephani laughed that this other shoe repair guy said I needed a new zipper. So, in summary, John doesn’t know what he’s doing as a shoe repair guy, his wife needs a lesson on basic customer service, and you will not get quality work done here. Go to Stephani on Beverly Drive and thank me later.

I brought my purse here to be re-​dyed a few years ago and after using it regularly for a few weeks, the dye started flaking off where the hardware rubbed against the leather! I was super disappointed in the dye job and my friend also brought her Rebecca Minkoff here to be re-​dyed and had a bad experience where they lost her bag for a few days!
The only reason that I’m giving it 3 stars is that they did shorten the strap on a crossbody bag for me within 2 hours — quick and easy turnaround for a simple procedure,
I think I’ll be looking for a new place for my bigger handbag repairs/​changes.

This guy, John, killed my shoes. I asked for him to take some heel support out and i left a loose heeled slip-​on beach shoe as example. He forgot I left an example and cut off the whole heel bc he forgot what I asked for. Service was quick! Three days!
But it was clear he had forgotten I took the trouble of leaving an example shoe. Two stars bc the woman who works there at least is diligent about calling to tell me they were ready. Please give me value of shoe pair you killed. You even cut into the sole. How was that ever going to be a good thing to do?
Update– They fixed em up pretty well. I’ll be back:)

I have been searching for a dream shoe repair place ever since my lifelong go-​to in Orange County retired to another profession — he used to be at Factotum Shoe Repair in Yorba Linda, but there’s different people running that show now.
I’d brought a few pairs of shoes to Shoe Lab in Brentwood and wasn’t impressed by work or price.
I brought a very delicate and expensive pair of shoes here and asked them to rework the insides because i’d stuck shoe pads all over them. They did the work in one day; we originally thought we’d have to replace the entire insole (which they were willing to do but also stitch the label from the original insole onto the new one, since the shoes are limited edition) but they ended up actually deep conditioning the inside to get the sticky pads off and preserving the integrity of the interior.
John and Lala (spelling?) are both super nice and helpful. I’ll definitely be taking all my shoes here from now on. They are very welcoming and open on time or earlier. I came by at 8:15 this morning to pick up my shoes, expecting to wait until 8:30 (their listed opening time), but to my pleasant surprise they were already up and running.
Free parking in the lot in the back.

It’s been over a year since I last had shoes repaired by John’s Shoe Repair. I found this place through Unilocaler reviews.
Went there recently to have some thin soles replaced on some discounted Tara Rose shoes I got at DSW. I bought the shoes discounted for around $ 100 and didn’t regret bringing them here because they felt even better after I got special soles.
John’s Shoe Repair does really good work and if you offer to pay in cash, they might be inclined to offer you a discount. They are quite popular, especially with the Cheviot Hills matrons nearby so plan ahead with your repairs.
Free parking in the back alley behind the store.

I found John’s Shoe Repair on Unilocal.
I have been a customer for almost a year and never was disappointed with their work. Prices are more than right, service is extremely friendly and very accommodating.
They did an excellent job on a pair of jimmy Choo boots, it was very professional, they looked like new.