Jonathan Adler

Last Summer I moved into a larger space and needed LOTS of decorating help. I stopped at the showroom to look around and was told they offer complimentary decorating consultations. Justin Prol to the rescue! Justin came to my condo and spent at least 90 minutes chatting and looking around to start a plan. He also told me right up front that the company does not offer arbitrary discounts, but did let me know about an upcoming sale due to the scale of the amount I was buying. I definitely prefer this sort of policy anyway since it makes the buyer feel more confident that other buyers aren’t getting lower costs. Word to the wise– you will get the most prompt notifications of sales if you are on the website mailing list!!!
I have also received STELLAR service from John Pugsley, Amanda and Sheridan. I have been working with Justin and the team for some months now and have always been treated with the utmost levels of professionalism and enthusiasm. I did have an issue with a wallpaper shipment that literally was rectified within 24 hours, not an easy task since things had to be shipped overnight from the East Coast. I love going in the showroom and wish I had an even bigger space to keep collecting more! I highly recommend this location!

Outstanding customer service in happy, chic, hip comfortable setting. Justin, John and Amanda were attentive and extremely helpful. The vast selection of spectacular furniture, art work and gifts make this one of my favorite places to shop for both clients and myself!

I love this store. I met a cute dog named marley! great selection of items. I came on a Sunday it was pretty empty. I love their candles. Staff is very friendly and helpful.

Buyer beware. Lighting fixtures are NOT returnable and the phone customer service is awful. Why on earth can’t you return a lighting fixture that’s still in the box and a standard item in their catalog!!! Never shopping here again.

A beautiful & fun store, full of beautiful fun things. I purchased several lighting fixtures recently with input from John Pugsley who was incredibly helpful and friendly. Thank you John!
They are also very dog-​friendly and often have Barney the world’s most gorgeous & friendly Wheaten Terrier on hand which is an added treat :)

I love the look and feel of W Hotels, and the W Hotels buy a lot of stuff from Jonathan Adler, so I thought I would buy a few of their accessories for my own home. I love them! The JA accessories I brought home are well-​made, and add a touch of fun and color to my space.

I had a fantastic experience at Jonathan Adler the other night. Props to John, who helped me choose a gorgeous anniversary gift for my husband over the phone, and also to Justin, who wrapped said gift beautifully and also helped to choose an additional present. A+ customer service in a cheerful environment and being surrounded by beautiful furniture, accessories and l’objets makes for a lovely time!

I stop in front of the window display and thought… Ha very nice LA style! I’m a 100% Parisian and now interior decoration through out the world…
So I walked in and was welcomed by the most charming young but experience Daniel Borenstein.
I moved in a LA 2 weeks ago and have a house to make my own
Daniel was so adorable with impeccable taste,
We walked around, showed him what I like and the same even I received a mock up of what I had chosen… It was PERFECT
I ended up getting amazing deal on lighting, found an amazing rug, chair 60% off .
But also came back few days later and met another adorable not «pushy to buy «Justin Prol who ended my sal by helping me end in beauty!
I recommend this store not only by the quality of it but the amazingly nice people .
Daniel, Justin you made my day and my home looks FAB
Will definitely come back for more
Thank you guys
Comtesse Marie de Noailles

Great store, looking at lighting sale. Super helpful sales staff especially John Pugsley and Justin Prol. Their stuff makes me happy.

The best customer service ever. Justin Prol is such a great asset to the Jonathan Alder team.
Justin assist with a long distance phone sell. It was truly a pleasure working with Justin. I have a new friend in Los Angles.
Justin, You’re a Rock Star!!!

Attended for an event and was extremely impressed with the warmth and playfulness of the store. Excellent layout, chic & cheeky, larger than I anticipated and even included a gallery wallway. The customer service isn’t ‘friendly’ but this is West Hollywood and you’re inside Jonathan Adler. You go there to indulge your aesthetic, not to be coddled. Honestly a fun diversion whether you’re dropping $ 1200 on a side table or $ 48 on a phone dock; or even just enjoying a whim of fancy in your Palm Springs dreams.

DAMAGED PRODUCT… HORRIBLE CUSTOMER SERVICE! BUYER BEWARE!!!
We are long time collectors of JA pottery and décor. My wife has spent a lot of money on pillows and a collection of pottery, mugs and candles. We also have their star burst mirror and Sputnik chandelier. After moving into our new house, we were planning to get the Whitaker sofa, a console/​bar and a few Moroccan poufs for the living room.
We ended up buying the Whitaker sofa through the Melrose store. It was a full price purchase… over $ 3000! They also charged us $ 200 for ‘white glove’ delivery… air quotes intended.
About 2 ½ weeks later the sofa arrived… DAMAGED! Also the white glove delivery people were extremely rude and unprofessional! They first pressured us to keep the sofa and contact JA directly to return or repair it. We didn’t want that. They then wrote that we refused delivery on their paperwork and refused to give us a copy of the delivery documents, wouldn’t let us sign anything and wouldn’t give us their names. They also started arguing with us iIn OUR OWN HOUSE! I kicked them out of my house and called the store. I was assured they would escalate the issue to corporate.
It’s now been 4 weeks. We contacted our credit card company and are contesting the charges. The JA store manager, Tina Kim, has been unhelpful. She first pressured us to have the sofa repaired and redelivered and assured us they would use a different delivery service. When we said no, she told us she can order a brand new sofa and have it delivered by the end of the week and waive the delivery charges! I reminded her it took them 2 weeks to even ship the sofa to their LA warehouse. Her ‘claim’ to have the new sofa shipped to us in 3 days was not logistically possible! I think they were going to try to repair the same one and re-​deliver it. We’ve gotten the run around and still do not have a sofa!
From the reviews, BEWARE! JA does not take responsibility in making sure their merchandise arrives undamaged. They don’t fulfill their end of the purchase agreement. You pay Upscale prices but your purchase order is executed like a Craig’s List transaction! Surprisingly we’ve purchased JA through other distributors like Neiman Marcus and
and they guarantee 100% satisfaction. Going directly to JA you will not get the same policy!

Love my JA ! Past n present purchases. The people in customer care over the phone were super helpful and the staff at fashion Island were great the quality of my product has been excellent and I’ve been shopping there for over 10 years and I’m still very satisfied I love all my items!

I ordered a n expensive couch online. it arrived with a small dark indelible stain in on of the tufts, scratches on the surface of the velvet and a tuft that is deeper than the other ones. Things happen. However, the worst part about this is an email to customer service got no response. i noticed this also when i emailed them asking for status during the multi-​week shipment process. Nothing. So Mr Adler, while you are quite a talented designer, you need to invest in more talent in supporting your customers. People like me will take my business to someone who values it.

Horrible snobbery for overpriced items. Highly recommend joss and main or one Kings lane for better customer service at a fraction of the price.

Looking over past reviews, I am not in the minority in my miserable customer service experience. I received a (mostly) cool gift from JA and when I went to the store to exchange the piece that did not work out, I was first interrogated about the giver and then sternly lectured that since it was purchased on sale I was stuck with it. The item I had picked out for the exchange cost significantly more, for the record.
The «Customer Service» e-​mail and VM messages left were ignored and when I did finally catch someone on the line, I was told in robotic monotone that that was their policy. Repeatedly. This has to be the only boutique that does not have leeway around the holidays.
Jonathan Adler is clearly more concerned with clearing stock than ensuring customers are delighted with their ware. Luckily, there is nothing in that store that cannot be found from another retailer/​designer.

I love Jonathan Adler designs, so this store is great. I love coming here and checking out the merchandise. The service is always great as well. They wrap gifts for you and do it beautifully. They are also very helpful in finding items in other stores should you need anything. Always great experiences here!

This place is pretty awesome!!!
After searching for a local & unique gift for a dear friend, I found some bohemian-​inspired hand crafted mugs online on the JA website that I knew my friend would LOVE. Luckily, I called ahead and the front desk salesperson, (Rachel I believe??) set two aside for me. When I came by with the hubby, we spent tons of time browsing at all the funky pieces stashed away in this charming boutique.
The décor is very chic and eclectic and there are beautiful pieces to admire everywhere you turn. They also have a very well behaved «shop dog» who was snoozing the day away on a chair… just adorable!
After settling on just taking my two mugs, Rachel offered to wrap it up for us in a specialized JA gift box with ribbons… Its those great customer service finishing touches that really made a difference in my book, and although this was just my first visit, I look forward to popping into this location in the future when Im on the hunt for that ‘special gift’… yay!

Jonathan Adler has a store full of beautiful stuff for your home. Although not all is my taste, I can appreciate the unique style this cute Melrose boutique has to offer. The staff seemed very helpful and friendly… and eager to tell me what was on sale. The store itself seemed to be very full of inventory (maybe a bit too full) but so much to browse through! There wasn’t a crowd of people in the store to navigate through… (like you might find in a mall) … that is always a good thing.

Do you need swanky vases, bright colors and art deco in your life?! Then head to the newly reopened Jonathan Adler store on Melrose.
I have to admit trying to purchase something the other day was a pain in the butt. They didn’t know how to enter things into the computer and I ended up standing there for 45 minutes. They kept doing it wrong and having to start over. It was a bit complicated because I had a return, but still.
They have a wide range of items from frames, vases, lamps, beds, couches and candles. It’s a great spot to look for a gift for the person who has everything.