Jos A Bank

Maybe if I came in to the store with a ski mask and a gun I would have gotten a warmer reception from the employees at this location. I work nearby this location and I ordered two suits online and had them come to the nearest location near me. After two weeks of waiting to hear if it was shipped I finally decided to look online and see that it was delivered to the store almost a week earlier. No one called me to let me know it arrived. So one morning before work I walk to the store to pick up the items. One employee at the counter is waiting on someone and the other comes from the back and no one says «Good Morning, May I help you?» nothing, they just stare at me. Finally after a few seconds of the stare down. I say that I ordered something online and it should be here. As I am saying that the guy at the counter and the customer being waited on stare at me in silence. I thought to myself am I some alien from outer space that just landed from my UFO? The other guy asks me my name and I tell him and then he asks me if I was the same person that picked up his clothes for a wedding. And I thought to myself if I was the same person that came in before why would I come in again asking for my clothes unless I was psychotic? He finally comes back with my very wrinkled suits and I am thinking to myself as well, so they were in the back this whole time with no plastic or anything over it? They looked like they came out of someone’s attic. Then the guy asks me if I wanted a suit bag? Um… so I am just gonna walk out of the store with two suits with no suit bag or plastic on it? I said yes, if its not too much trouble I would like a suit bag. He then asks me how many… well? I have two suits, so… maybe two suit bags? I tell him I would like one for each. He puts two suits in one bag and then says he will throw in the other bag at the bottom. Clearly not what I asked for but I am already past annoyed. Then I ask, no one called me to let me know this arrived. He said that my number wasnt on the order information. I said well I put that in when I ordered it. Finally I had enough and quickly left. I will NOT be ordering or going into this store again.
Years earlier I needed a white shirt for work and I rushed in to see if I could get one really fast. At that time I did get a warmer reception from the guy working there but the first shirt he showed me was $ 95 on sale. Well for some that may be a bargain but it was too much for a button down shirt. I went next door to Macy’s and got two brand name button down shirts on sale for $ 20 each.
Lastly, I hate the way Jos A Bank has their sizing for suits. Usually you get a suit coat your size and pants in your size. NO. Jos A Bank will get your suit size (I ordered a XL and the sleeves were not long at all) and judging the suit coat thats the size of your pants. If you wear a 46 coat, then its already set that you need a 41 pants. Well my pants just fit because I have big thighs. I needed a bigger size pants but after going through what I went through I wasnt about to go back and forth about it. I may just give these suits to a relative or donate them.
I WILL NEVER SHOP HERE AGAIN! Unless they have a sale on socks. Their socks are pretty good, but thats about it…

The only reason I did not give them a 5 star rating was because they had to order some items. This store was very helpful with everything from sizing, fitting and customizing the suits with all the accessories. We were highly impressed by the excellent customer service of Yonell and Richard. Both were knowledgable about fashion and style. We will definitely return to this particular Jos A Bank store. The mall that it is located in is a high end mall so it is worth the drive if you are interested in making an afternoon of it.

of the three suits i bought there, the pants on two of them are shredding. Its like the material is falling apart. I worn them only a couple times each. since I didn’t notice this until after 90 days after purchase, jos a bank responded that there was nothing to be done. Pretty expensive for just a couple wears if you ask me.

I bought 4 suits, only one was in stock. it took 10 days for 2 of the suits to arrive from around the nation and 15 days for the 4^th suit to arrive. If Jos A Bank can’t afford to have a well rounded inventory in the store, how about it not taking 15 days to ship a suit from a store in Arkansas to LA. Ridiculous, won’t happen again. And oh by the way, no phone calls from the store until I called them. Find somewhere else to find a suit.

I’ll preface this by saying — I walked in off the street (well sort of, it’s a mall). I happened to park at the right side of it, and found it pretty easily (yay, directories). My father recommended this clothier based on his own experiences, and I had mixed experiences at Men’s Warehouse, etc.
I was also very pressed for time — I stupidly waited until the last minute to find a new suit for a daytime wedding that I didn’t want to wear my own wedding suit to (Navy Blue) or throw together a hodgepodge of older suits that didn’t fit great… I decided to take a chance and go to Jos. A Bank’s.
Customer Service was excellent, despite being understaffed. Cesar (I believe, I may be misremembering his name) was quite upfront that they someone called in sick, and that he would be with us in a few minutes after helping someone else. Totally fine! Despite being in a bit of a time crunch (I brought my wife with me on her lunch break), I knew I might need to come back or basically figure some stuff out on my own, like what shirts and ties I might want to try on. I fortunately know my suit/​shirt size, and didn’t need that checked, or I probably would have been SOL.
Note to potential shoppers: Know your Suit Size and Shirt Size before coming in. If you don’t…Well. They’ll (likely) gladly help you, but all of this stuff takes time! So be patient.
I found the suit I was looking for, but not in the color I had intended. Oh well, it actually worked out fine. This wasn’t my first time at the proverbial racetrack, so I spent my time wisely looking for shirt/​tie combinations, which Cesar gave helpful input on while he was finishing up with another customer.
Jacket fit well, pants needed to be adjusted as I imagined, and measurements were taken. Cesar was very helpful in that he knew I had a wedding on Saturday (I purchased the suit on a Wednesday), put in a rush order, and charged me the appropriate amount for it. I knew going into it that would be an expenditure i’d need to make, and no toes were stepped on. I got an amazing price on a high-​quality suit, a great shirt, an excellent tie, and a kerchief to boot. Couldn’t be happier.
I’d recommend this store, whole-​heartedly!

I don’t know why people have given this place such bad reviews. I recently went & the customer service was great. I bought one 100% cashmere sport coat @ got two more 100% cashmere sport coats for free also received 3 high quality dress shirts for free. On that particular day I went to saks men’s store down the street first & then went to jos. A. Bank & I saw nothing wrong with the quality or the service the clothes are very high quality. Great store great deals. I’ll definitely go back.

This store’s customer service is ridiculous!!! Please save your time and money! If you must go to a Jos A. Bank store, do not go to this location. There is a hispanic guy in his 50s that helped me. If you must go to this store, make sure you do not have him. He really could careless about his job. Once again, save your time and money.

Shiesters. I’m amazed this company has bullied, lied, and cheated it’s way to national prominence and a public listing.
Never shop here. You will be dissatisfied.
You don’t even save much money compared with alternatives. Their promotions are likely their highest margin offerings.
Do yourself a favor: buy a suit anywhere but here.

If you like buying your suits at a used car dealership, this is the place for you.
If you want to wait 2 and a half weeks for your suits to be «tailored». This is the place for you.
If you want every suit you buy to fit completely different, This place is for you!
NOT ONE OF THE 4 SUITS I BOUGHT FIT CORRECTLY!!!
In December 2013 I started a new job where I have to wear a suit every day.
After seeing all of their commercials, I decided to give them a try. They had a deal. 4 suits for $ 1,200.
The material, and cuts of the suits are pretty standard. All made in China.
So far I have had 2 of the hems fall out of the pants. They did not stitch the hems at all! They used a glue substance to hem the pants.
I bought 4 full suits. 2 pairs of the pants had stitched hems, the other 2 did not.
When I picked up the suits I went home to try them on. (ALWAYS TRY THEM ON IN THE STORE!!!) The waste of 1 of the pairs of pants has to be 3 sizes larger than my real waist size.
Every jacket fits different!
Just like the quintessential used car dealership they emulate, the guys that work in the store are nice as can be when you are picking out your suit. When you come back 2 and a half weeks later to pick up your suits, the sales man will be too busy hounding the next potential customer to say hello.
I also though that when I picked up my suits, they would be in a zip up garment bag.
No, just a normal dry cleaner plastic cover.
I recently bought a suit from Macy’s. The suit came in a garment bag. I guess the 2 dollar garment bag would be too much for Joseph A. Banks to cover.
All in all, don’t go the Joseph A. Banks. If you do, do not let them tailor anything you buy.
I have learned that you can get the same deals in many other stores.
The other stores, or most dry cleaners won’t make you wait 2 and a half weeks to poorly tailor your suits!
Also, you won’t have a big tag that says «Made in China» in your jacket.
You won’t catch me in a Joseph A. Banks ever again.

Easy location, fairly priced product. Salesman, Richard, was competent, but after spending close to $ 1,000, experience was ruined by the gratuitous sarcasm of the store manager, Mark. I will not go back.

It’s rare that I write a one-​star review, but this place basically sucked for tux rentals for my brother’s wedding…
I felt like the guys who helped me on my first visit didn’t know what they were doing, and sure enough when I went back to pick up my tux they’d cut the pants way too short. They also gave me a shirt that too big even though I’d specified my shirt size. When I picked up the tux after being altered a second time, the shirt was still too big.
This probably would have warranted a 3 or 4 star review, except that it turned out EVERYONE in the wedding party had had problems, all at different locations. Almost everyone had had to return at least twice to get their tux tailored because they hadn’t been measured right the first time. Items were left out for a couple of groomsmen, or the fit wasn’t right for others.
As we were walking out to the ceremony, one of the other groomsmen noticed that my brother still had a chalk line on his pant leg from tailoring.
The price for the rental was also ridiculously high, especially for the quality of the tux and level of service we all received.

Three things:
1. Mr. Jay Cohen. The five stars above belong to him. My (now) husband and I had the pleasure of working with Jay in purchasing our groom/​groomsmen suits for our wedding last month. He is certainly, as Don L. puts it in his ¾/​2013 review, «the last of a breed.» And in the best possible way. Jay’s old-​school approach — working WITH customers, instead of just selling to customers — left us completely taken care of and completely satisfied with our purchases and our experience. Jay, thank you!
2. Okay, let’s talk about the suits. Taking advantage of Jos. A. Bank’s fantastic buy-X-#-of-suits-get-X-#-free promotions, we walked away with five beautiful summer tan suits for my husband and his groomsmen. The quality was fantastic, the material was ideal for an outdoor LA June wedding, everyone was comfortable and looked great.
3. The ordering and alterations process also couldn’t have been easier (again, hugely because of Jay!). Once we settled on a style, we collected suit sizes and measurements from all of the groomsmen (who live around the country). Jay ordered the different sizes, and then, for non-​LA people, shipped them to their nearest local Jos. A. Bank store. From there, everyone took care of their own alterations (including my husband’s, which he did at the Century City location). The tailoring was perfect, the experience was great, and yes, we said «I DO!»

It’s a fact of business: guys like to buy, but they don’t like to be sold to. I have been looking for some new suits, and every time I walked into a men’s store, I was immediately the target of a sale. No one wanted to take the time to build the relationship, find out what I liked, or walk me through the process so that I was comfortable. As a result, I didn’t buy anything. The hard sell turns me off.
Then, I walked into the Jos. A. Bank here in Century City and was warmly greeted by Jay Cohen, who is certainly the last of a breed. He asked me questions, he took his time, and he told me that when I was ready to come back with my wife to please give him at least an hour to help me find the rights suits.
When I returned, I had the best clothing purchase experience of my life. Jay had me try many options so that my wife and I could narrow it down to the suits we really liked. Jay was always friendly, professional, and attentive to every detail. There was never a hard sell, and he always took the time to ask me how I liked a suit while simultaneously offering his expert advice and guidance.
If every men’s store (I’m looking at you, Macy’s and Nordstrom) offered the type of service provided by Jay, their sales would jump exponentially. That is equally true for any other business.
Jos. A. Bank has a customer for life, and it all came from old-​fashioned, top-​notch service. Thank you, Jay.

I come into this place about once a quarter to grab belts, shirts, pants and the occasional suit since I work across the street. Like most of the other reviews, I agree about the salesman as being blah… except for Jay. He’s professional, honest and most importantly gets it done correctly the first time. I actually call beforehand to ensure that he’s working before I make the trek, he’s that awesome.

Good customer service. The clothes are basic, and if this were the 1990s the shop would fall between Robinsons-​May and Macy’s. There just aren’t that many moderately priced haberdashers anymore, so this fits a niche. And that niche is probably dominated by men in their mid-​50s.
Just don’t expect to purchase one item. There is a near constant 3 for the price of 1 sale. Of course, everything is priced 3x what it should cost.

My father’s favorite store. Despite some negative reviews on Unilocal they have always been great with us. My father is elderly and needs a walker. Jay always gives him the VIP treatment and answers all his questions with patience and kindness. Quality of the clothes is solid as well.

This place was terrible! I felt like I was going to get hustled right when I walked in. It was also confusing. All over the place they were advertising a big sale saying «buy one suit — get 2 free suits plus 2 shirts and 2 ties. I thought this is a good sale and checked it out.
All along the top was a pricing list with letters and prices, for example, suits listed as a were $ 225, suits listed as b were $ 550 and so on… So I thought wow I can get a lot for group C which I think was $ 229. This guy starts helping me and measures me and takes me to the rack with my size. I pick a suit and see that it is a C. I try it on and the guy goes on and on about how good the suit is and how perfectly it fits me. I say wow this is great and was getting excited about getting new suits.
He tells me over and over about the sale but if I just wanted one suit he would go and look up the sale price for one. He then shows me the price tag of the suit– $ 895!!! Holy crap! The description tag with the letters are on the sleeve, the price tags are hidden behind the lapel– shady! I was confused and asked him about the letter system and all the signs saying what each letter costs and he says don’t look at those they mean nothing! HUH? I was confused and getting angry! He ends up telling me its $ 895 for the 3 suits etc… I almost feel like this is illegal like false advertising!

You definitely get what you pay for. I was very excited when I got 4 suits here as part of the buy 1 get 3 free event. I even gave a review on the great service I got with Jay. However, a little over a year later, I have had countless problems with the quality. The suits have tore at the seams and one even tore in the elbow. I definitely will not be buying any more «deal» suits from them.

DO NOT rent a tux from these guys for your wedding… they will majorly screw it up.
First off, the guy who initially helped us with our order quit a couple of weeks after we set things up with him. He had not taken my husband’s measurements at that time, we were going to come back to do that since they were about to close. He said that was perfectly fine and we could come back whenever we’d like to do the measurements. Well we came back 2 weeks later only to find out the guy had quit and he had entered some bogus measurements for my husband that were way off from his actual measurements. SOOOOOO, another guy in that store took down his measurements, but said that he has to contact their corporate store (or someone higher up) in order to update it in their system since the other guy had entered some bogus measurements in there and he can’t change it for whatever retarded reason (I think they didn’t know how). He said he was going to call to let us know when he has made the change in the computer system.
He never called, so we stopped by the store 3 weeks before the wedding and asked the same guy if everything had gone through fine. He said «oh yeah, don’t even worry about it. It’s all taken care of» and then proceeded to try and sell us something in the store.
He told my husband that the tuxes would be in 2 days before the wedding. So we went in 2 days before the wedding to pick up the tux. First he tried it on… It was completely the wrong fit… everything! The shoes were a size 15 (he wears an 11), they looked like clown shoes on him. The jacket sleeves were way too short, plus the jacket was too tight. The pants were too short. The shirt was too big. SOOOO, they never fixed his measurements in the system. PLUS, the 2 (out of the 3) groomsmen’s tuxes didn’t fit right either and were way off. I, being the bride, was furious. He tells us, oh well we won’t be able to get in another tux until THE DAY OF THE WEDDING!!! REALLY?
So, the guy offered to drive the tuxes to our wedding venue the moment they came in on our wedding day. Since my husband’s brother had to have his tux redone too (his was way off as well) and he was going to be near century city on the day of our wedding he offered to pick up my husband’s tux too (he tried it on for him because their about the same size). He gets to the store a few hours before the wedding. The guy at the counter is useless and tells him the tuxes are not in yet. My husband’s brother noticed some boxes on the floor right near the counter and saw their names on it. So he had to ask the guy to check the boxes sitting right in front of him. The guy did and sure enough it was their tuxes. Also, we found out the other guy that had offered to deliver the tuxes wasn’t even there yet. Who knows if he would have ever delivered the tuxes.
Needless to say, the tuxes were just okay. Much better than they were before, but not perfect. I guess this is what we get for renting tuxes!
The cherry on top… the guy we were dealing with this whole time calls us up a week after our wedding and tells my husband that they entered some stuff in their computer system wrong while ringing everyone up and he needed my husbands credit card info to fix it. ARE YOU SERIOUS? WORST CUSTOMER SERVICE EVER! THEY LIE TO YOU… WORSE THAN A CAR SALESMAN!!!
On a positive note, one of the groomsmen got his tux from another Jos A Bank in Alhambra (or somewhere near his home), his tux was perfect and he was even able to pick it up a week before the wedding. So it’s probably the Century City one that sucks.

Great customer service! I went in to get a couple of suits taken in after having lost some weight. They decided that the difference was too big, so they exchanged the old suits (which were over a year old) for two brand new ones, for just the cost of the alterations.