Maya Shoe Repair

Went here just for convenience bc I got a suit dry cleaned next door. Didn’t have time to check Unilocal.Mistake. Left some suede boots to get cleaned. Picked them up and they are a shade darker. The dark spots are still there and now the boot doesn’t even feel like suede. the exterior feels like cardboard. They destroyed a pair of boots that were over $ 100 bucks and charged me $ 11 for their shitty service.

Poor workmanship, low quality materials, terrible customer service, and a high price for shoddy work. This place ruined a beautiful pair of heels of mine by cutting into them and affixing a cheap quality heel. While there I witnessed the rip-​off artist try to charge a guy $ 25 to glue a flip flop. He was arguing with customers and was so unprofessional. Save yourself the frustration and go elsewhere because he’ll ruin your shoes.

Went to get my brand new Bates shined. This guy tells me he has something special in mind for the boots, since they are brand new. I returned a week later and the boots were not even touched. I watched this CLOWN use shoe spray and a heat dryer on the boots, but I keep my mouth shut since I do not shine shoes for a living, I figure he knows what he is doing. After going to my post and working for about two hours the boots start cracking and peeling. I was not too happy about that. Then I return to show this CLOWN the boots and he gives me this smart ass smirk and tells me there is nothing he can do for me. I left this place before I did something that I would regret. It was not a matter of the cost of the shine, but the fact that he did SHIT work and basically told me to get lost. I will never in this lifetime return to this place. TWO THUMBS DOWN!!!

Terrible workmanship!!! I would not recommend anyone take their shoes there for repair! Very pricey too for the cheap work they do.

These guys do a great job, this is the place to go for shoe needs ESPECIALLY a spit shine!

I have never experienced such terrible service anywhere! I dropped off a single shoe that needed to have the heel replaced on Saturday morning and was told it would be ready Monday am. I didn’t need it right away so was fine with it but when I arrived on Monday afternoon the shoe was no where to be found.
The man there said he didn’t work for the store and that he worked only for the shoe shine. He also didn’t have a phone number for me to contact anyone. I found a business card and decided to give one of the numbers a call. A man answered and this is where it all went down hill. He said he didn’t care and that it was my problem and I could call his employee since she accepted the shoe and promised it to me at that time. He proceeded to call her crazy. He was crazy, seriously. I told him that I didn’t want to call her and would appreciate if he would reach out. He then told me he didn’t have time for me and hung up on me. Wow. Never again.

wow… what a douchebag the guy behind the counter… which i think is the owner… i came in for a quote on some new soles for my boots… when he gave me the price i mentioned that was high… he said «then you do it yourself… go ahead… take a class or whatever and see if you can actually do it!»… right! LOL… what an A-​hole!

Juan shined my boots and belt for me and they look great! His prices are beyond reasonable (as a matter of fact I actually tipped him a lot because I felt bad I only paid him $ for a lot of work). He is courteous, aims to please, and I will refer all my police/​fire friends to him. Great work!

Okay, I realize this poor guy is just trying to eek out a living… But, he wasn’t open when he said he was going to be. I waited for a ½ hour to pick up my stuff. He can’t hear well, can’t speak well, and doesn’t seem to understand… Anyway, he didn’t do what he said he was going to, so I would say take a pass on this place, there are more choices in the area. As for me, I won’t be back.

I recently came here to fix several pairs of shoes and was hesitant because I had questionable service the first time I went there. I thought I’d give it one last try because I really needed to get the shoes repaired. The man quoted me $ 8 to fix the shoe that tore and $ 10 for the heel tips. At the time, I thought it was a fair price and more importantly it is conveniently located next to the dry cleaners I frequent. Anyway, I get a call a few days later that the shoes are ready so I head over there before I head to a friend’s bday dinner. I figured this shouldn’t take long because they called me. WRONG. I walk in and hand the older lady my stub and tell her I’m here to pick up my shoes. She rummaged through a pile of shoes and she asked me to describe them. I tell her they are all high heeled black shoes. What I DON’T understand is why they don’t have a better system of organizing completed orders. She must have pulled out 5 pairs of shoes (by the way, the shoes were all tagged with a piece of tape with the «corresponding» ticket numbers written on them) before she found one of my shoes. She finally finds one of my shoes and laughs «Haha,» the numbers look the same. UM… I’ve now lost 10 minutes of my life and now I’m late for my friend’s birthday. She rummages a few more minutes before I’m FINALLY reunited with the rest of my shoes. To add more fuel to the fire, she tells me a total which is higher than the total given to me by the man I dropped off the shoes with. I had to argue with her again to get the price back to what he originally gave me and she reluctantly agreed. By the way, this is a cash only establishment. ***THIS IS 2010. PLEASE GET A CREDIT CARD MACHINE*** I literally left the shop and drove to the nearest ATM machine for cash to pay her… I lost 25 minutes of my life that I will not get back. In conclusion, Maya Shoe Repair, I will not be back…

Great place and great price

Where do I start? I should have walked away the minute I stepped foot into this place. It looked more like a cheap bazaar than a shoe repair, with rolls of carpet on 1 of the side walls and all sorts of junk in the back of the store. Anyway, I took a pair of toddler satin shoes in to be dyed dark brown. The only person there was not able to give me a price but said they could dye them, and told me to call back after 5pm to get a price (I left the shoes there). We picked a color off of a chart. I forgot to call that evening, so I called in the morning… I was told that the shoes were taken to the Santa Monica location & had already been dyed! Still no price. I was told to go in again the next day to approve the color. When I went in at 3pm, the shoes were gone again… apparently back to Santa Monica to be touched up. Annoyed that I wasted a trip, I called the guy in SM (Alfredo, 1 of the owners) & was told the price would be $ 9 and that I could check on the color/​pick them up over the weekend. He indicated he would dye them again if need be. I went to pick them up on Tuesday, being too busy before then, and gave my ticket stub to the older gentlemen that was there… not the same guy I started with, although that guy was there too, on the phone & recognized me as this was the 3^rd time I had been in. The older guy couldn’t find the shoes. I spotted them (as they were the only tiny pair in the store) & identified them for him. The tag on the shoes was not my tag — different number, different name, different phone #, wrong price ($ 18). Obviously the tag had been switched by mistake when the shoes got dyed in SM. At this time, I was holding my daughter’s brown flower girl dress in my hands so obviously these little brown shoes MUST be mine… but I guess this little old man didn’t trust me so he called SM to report the problem (meanwhile the other guy who knew the shoes were the ones I brought in, said nothing)…after less than a minute on the phone, he passed the phone to me. Maria from the SM store (Alfredo’s wife I later learn) proceeds to tell me that I have the wrong ticket… that somehow it’s my mistake that I don’t have the RIGHT stub… that the price was not $ 9 & never was. She goes on to tell me that she called me over the weekend & that I hadn’t returned her call — since I hadn’t received any messages from this crazy woman I told her she must have called the number on the current ticket which was not my number. DUH! She refused to believe that she could’ve switched tags & even tried to blame the guy in the store, even though I had seen him put the correct tag on my shoes when I dropped them off in the first place. She also told me that she had to dye the shoes 3 times to get the brown «right» — even though I was never able to approve the color as I was told I would. In fact, the shoes were too light & before this fiasco I was going to ask them to dye them darker, but after hanging up with her I paid for the shoes & left… never to go back there again! I can’t believe this place is actually in business.