Paper Chase Press

This is based on my past experience with this bait and switch company and horrible customer service. The owner tried to pull a switch on me when I paid for a 4 color printed brochure and they returned a very poor quality digital printed brochure. I showed him the invoice and it stated 4 color print and he tried to argue the digital print was a better quality for the same price. I refused the order and demanded a refund. The whole issue put me behind schedule and took weeks to get a refund. I found another printer who did a great job and printed the job correctly.

My graphic designer found paper chase on line. I happen to live somewhat close to the shop and picked up my business cards. They did not come out as I liked and seemed different from the web description. They quickly offered to redo them at no added expense. The cards were thicker then standard and embossed so not cheep. I thought the card was going to be even thicker then what I got and deeper embossing. It is a several day process to produce this type card and within a week I picked up the new cards and again no additional charge plus they added a foil to my embossing to make it pop. Amazing customer service and everybody is very helpful and nice to deal with.
I highly recommend them and will be back.

Definitely not happy with their service. I gave them the okay to print my birth announcements on November 18. It is now December 11 and I have YET to receive my birth announcements. My son is over 2 months old, everyone already knows he is born and has seen his photos already… what is the point now?!
I also would not recommend this website/​company for someone who wants to make an easy post card. There are no premade templates. This company is for techy people only. I learned my lesson to stick with
or a website similar to them…
Super upset. Staff is nice when you call though… hence the 1 star.

If there was a half star option I would leave it for this company.. . Ordered business cards more than a month ago after two sets of delays picked them up today. Firstly the company charged my card and then failed to notify me that they did not receive my design (through their own builder) for 2 weeks. Then after noticing that the cards were printed off center they said it was my own fault for not using Indesign (though they give no disclaimers online or in person). They offered a 25% discount and conveniently pushed their $ 150/​hr consultation services.
From one small business to another: This is ridiculous. The attitude of the employees as well as the cost of services did not add up. Thought I’d support a local small business, but I guess not this one.

I’ve only had really good experiences working with Paper Chase. Stephanie was super helpful with answering all my questions for a special order and Nicole went way over and beyond helping me to make sure all the artwork was correct for file submission. And, their work is BEAUTIFUL! This is the place! xx

I’ve worked with Paper Chase Press on multiple projects from books to business cards, and they do a more amazing work on a consistent basis. I look forward to working with them on many of my future projects!

Hey, these guys are pretty cool.
I have been hardheartedly looking around to upgrade how I present my portfolio for a while and, suddenly, an absence of steady work has made me more eager. I knew people who had bad experiences with making photo books through Apple and iPhoto– I wanted something I knew would be professional and nice. A buddy of mine turned me onto Paper Chase and, hey, things turned out pretty rad.
My main problem was finding places that could do high quality short runs of stuff– I mostly just wanted to show these off to clients, I wasn’t trying to sell them or give them away– and Paper Chase was able to do exactly that. I now have three awesome, hardcover copies of my portfolio that I’m really happy with. They talked me through the process of getting the files set up and helped work within my not-​unlimited budget.
So, Paper Chase– very cool. Great job!

I used paper chase press to print some business cards and they were super high quality and also very quick and easy to deal with. They had a lot of great options and they really worked with me to determine the best combo of paper/​color/​font/​ink etc. I really appreciated everyone I dealt with and I absolutely would recommend them to anybody who has printing needs. Also, in the process I saw some photography books they had put together and they looked absolutely stunning!

One look at the huge selection of samples from Paper Chase’s body of previous work, and you’ll be excited to see what they could produce for you. The independent press, boasts clients big and small from Marc Jacobs and Levi’s to MOCA and other LA galleries, to local independent artists, photographers, and architects. The quality of work they produce, with the attention to sustainable practices, as well as to the needs of each client is worth the price tag. Each product I’ve gotten to touch or read at their sample department has been a book or postcard or journal or even a deck of playing cards that I wish I could take home. The small family of employees that work on location at Paper Chase has always been friendly and attentive to me, their newly revamped website offers online quotes, and you can request a personalized pack of samples before you begin your project. As a young writer and digital artist, I can’t wait for the day I can finalize and print a portfolio or some other project with them!

I had a bad experience with Paper Chase. I wanted to get some postcards printed so I filled out the quote on their website. I didnt hear from them for three days so I called and spoke to a girl who was passive agressive on the phone and said they would process my order the next day. I finally got the quote three days later and when I asked them (via email) how soon the order could be ready (I was in a rush to get the job done) they NEVER WROTE BACK.
I was excited about using a local printer but I will not be contacting them again. I’m sure there are other local printers who actually care about their customers.

I’ve been using paper chase for years and no one beats the quality of printing and the range of options for printing, effects, and paper. I also have a ton of questions about what is and isn’t possible and they are great at helping me through the process.

UPDATE: The money was returned, but I cannot say it much improves my experience with Paper Chase.

I ordered a small run of postcards from them I use as promo cards for my job. I live in NY and they came in 5 days! Fastest printing/​shipping I have ever had done. And the cards where shipped and wrapped well.
I will order again.

Wow! No one deserves this level of poor customer service and attention when it comes to printing your portfolio. I will never use them again and cannot even think of recommending them to anyone. I have spent so much energy babysitting them to get anything done just to have them mess things up in the end. Seriously, don’t do it! You’ll regret it just like I did.

Their printing is good — I’ve used them a number of times in the past but don’t count on your order being ready when they promise it. And don’t count on it being ready the second time they promise it either.