Petco

Alice J
I like Dog trainer Jack Ricardo I like puppy class.
We train sophie puppy class.

wow I don’t understand why kitty litter– among other things– at (this) petco is more expensive than at target?! that’s why it’s been yrs since I got any litter let alone other things here (meaning petco)!! cuz I just go to ‘centinela pet&feed’ (even tho there isn’t any near me) cuz they just have way way way more varieties of everything pet-​related there AND it’s less expensive! plus, this petco in particular never has anything in stock and if they do happen to have it in stock, there’s only one left and the packaging usually has already been tampered with by someone else who considered buying it but then realized how much more expensive it is here than at other pet supply places! u’d think that since there are so many petcos around, they would have the best prices?! but it’s the opposite! plus at this petco, none of the employees knos where anything is or what I’m talking about?!

I’ve been to this Petco many times and the people working here are always very helpful. I have had Red Eared Slider turtles and whenever I go there someone is able to answer my questions about their care. While I do not have a dog or cat I can see they have a wide variety of toys and treats for people with cats and dogs.

The grooming shop is great. Always a perfect job and very accommodating to work into their schedule. The store has it all and always opens another register if a line forms.

went into the store lady that was there didn’t know how to provide good customer service i was being nice but she gave me attitude and was rude to me and the customer in front of me. if she doesn’t like her job, why is she there she should be fired. never coming here again!!!

It took 45 mins for assistance. They didn’t have what I needed in stock. They caught attitude when I asked for them to inquire if another store had the tank size I needed in stock. It’s not my first visit, but will be my last!!!

They have everything I need here. A wide variety of my favorite dog brands. Always very particular on which ones I buy. My dogs just won’t eat certain brands as much as others. They also have lots of cleaning products, toys, snacks, odor sprays etc. There stock is always well organized and easy to find. Same place every time. Brought my dog here for grooming. They did an OK job. Felt they could have trimmed the hairs a little more evenly though.

My dog refused to eat the new type of protein I was trying in her dog food. I brought it back and got a new type of dog food with no issues or complaints. The staff are friendly and helpful. Whenever I call to make sure they have a product in stock they find out quickly and without complaint. There is always staff walking around and available to point you in the right direction.

Love this place! All the staff is very helpful and caring.
Before I came to this location, I was unable to get any trainer to perform an AKC Canine Good Citizen test for my dog. (Jack, is their trainer and he is very kind and patient, I recommend requesting him)
This location helped me make the appointment, worked with me to ensure I had all the proper tools and resources prior to the test, and they even remember us when we go back every time !
Highly recommend !!!

Really disappointed. Went in this afternoon to get a x-​small dog harness for my puppy and they didn’t have his size. They only had medium and larges. One of the associates recommended UnLeased but for a busy person that just wants to go in and out of a store that wasn’t a great option for me. This store is so close to my apartment and very convienent to get to but they need to ensure they are stocked with the everyday items customers go in for.

This place is where customer service goes to die. I repeatedly asked for help in the dog gate section because the it is completely disorganized, and the prices of items did not correspond to their placement. I waited in the store for twenty minutes without being helped after repeated requests– I also did not see a single person working in the store who wasn’t at the front check out.

My dogs and I have been coming to this Petco since they were puppies. They have baggies, spray cleaner, and paper towels available for customers to clean up after their pups but I don’t think everyone does.
Prices are similar to PetSmart and they have some extra dog food brands that I haven’t been able to find at PetSmart.
There is free parking in the lot but you are sharing with customers of Ralphs and a lighting store so it can get difficult at times.
The lines also can get long and they don’t seem to have enough employees to accomodate. I think I’ve only ever seen 2 registers open at one time and that’s when the line is hella long.
I come here because it’s close and convenient. I also got my dogs vaccinations here.

Been going to this petco for like 3yrs now. I’ve always had a pretty good experience. Anytime I’ve called I got helped out pretty quickly.
The Associates inside are all helpful and pleasant. I’ve never had an issue. I would definitely recommend others to come here and a shop for there pets.
I’m definitely going to continue shopping here for my pets.
I also like the neighborhood where is located lots of other things around to check out.
I definitely am giving this Petco 5 starts!!!

I can see how people might write bad reviews about their service here.
I experienced the same thing except the cashier lady was really nice.
It is a pretty large petco store near my place.
I see myself visiting here more often

About two months ago My boyfriend and I went in trying to buy a bird last minute around 9pm after seeing my boyfriend’s brothers bird. (Green Cheek Conure). I wanted a rainbow lorikeet and they didn’t have one, but then we saw 4 Jenday Conures that were also very pretty. I’ve never had a bird, but they seemed cool and I really wanted a pet to come home to since I just moved from San Diego to Hollywood 4 months before. Anyways, we went to hold this Jenday Conure named Kiwi (don’t know if a boy or girl) and it was this obnoxious, loud, mean bird that was squaking very load and pooping everywhere and bit my boyfriend 5 times where he was bleeding and wouldn’t get off the employee’s shoulder and was trying to bite him, and let me tell you… that bird today is now the love of my life (other than my boyfriend lol). We decided to get it anyways and thought maybe it was just nervous and it really was. I consider it a girl (still need to go get it checked if boy or girl). Kiwi is an entirely different bird than that night in the store. She is a cuddler, lover, and literally the smartest bird ive ever come across in my life. I had no idea birds were this amazing. I’ve always been into dogs and cats and even hamsters and fish and bird were just birds. Kiwi is still learning to talk, but in 2 weeks I trained her to nod and chirp when I ask her «what’s the opposite of no?» So that’s her way of saying yes, nodding with an enthusiastic chirp (she’s trying to say yes), she also turns around, flips, kisses, high 4 (instead of high 5 because she only has 4 fingers), goes poopoo/​potty on command (or she asks by chirping) (aka she’s potty-​trained), and rolls over. I trained her all 7 tricks in 2 weeks. About 15mins of training per trick and practicing a little every day. Roll over was the hardest and took about an hour and several days practicing but now she does it without even asking her. I can’t tell you how grateful I am for Petco selling me this bird and I’m so so so glad I gave her a chance to be a nice bird. I gave her a huge cage and tons of toys and I bought her a birds harness and leash online from some sight and now a birdy jacket (she likes them it keeps her warm) and she goes everywhere with me. She sits on my shoulder through every store and in the car when I drive even to San Diego. She just doesn’t care. She’s so sweet and quiet and well behaved. She also loves showering with me. At first she was hesitant with going on other people but now she’ll hop on anyone’s finger if you offer it and she’ll hangout with anyone all day. People ALL THE TIME ask to take photos with her from all over the place. I go into the cheese cake factory and they don’t care and they let her hangout and sit on my shoulder and even in Bloomingdales and ZGallerie and anywhere really. Everyone loves her and she puts a smile on their face.
If you read through this whole rant then you’re awesome and/​or really bored.
I’m posting a photo of Kiwi with her jacket in a moment.
Anyways, don’t judge an animal based off of what they’re like in the store or even the first day or two. Give an animal a chance and if you’re nice to them and love them, then odds are they’ll do the same to you!
Thank you Petco.
Kiwi says thank you too!

I took my shih-​tzu puppy here for dog training and her instructor, Jack was absolutely amazing. Jack not only teaches your dog, he teaches YOU too. This Petco’s puppy play time is very helpful with socializing. My puppy used to be so shy that she would hide under the seat or hide behind me or daddy. Ismara found her best bud here and developed socializing skills lol.

My boyfriend and I were shopping for a crate for my doggie and had excellent tips from the staff members, especially Noreen. She was awesome! We are brand new parents of a border terrier and found lots of insightful advice. The staff was helpful and friendly even when my doggie tried to take a nib from our cashier.

Definitely not the best in terms of customer service. Recent brought a puppy in to the vaccination time on Saturday. I had two employees asking questions about my puppy, playing with him while we waited in line and being really friendly. Great, right? Well — we told these two we had only had him for two days and he didn’t have any vaccinations yet. We were holding him (we weren’t gonna let him walk on that floor). About 45 minutes later a new employee finally reaches us in line and hands is a form to fill out. She asks a few basic questions, like the puppy’s age and how long we’ve had him. She immediately told us that they can’t vaccinate puppies unless you’ve had them for a week. Strange policy — but we understood — as a big company jittery dogs and needles can be a hazard… However it didn’t explain why the employees from earlier were oblivious to the rules regarding puppy age. It would’ve saved us a 45 minute wait in line holding a pretty hefty puppy!
Other than that experience — the amount of product is good. Reasonably priced. I get fairly cheap cat food from there and they have big bags of the dog food my puppy likes. When we were trying to locate a good crate for my dog, however, the employee that helped me didn’t know much about dogs and their sizes.
It’s super close so I go all the time, I just wish it would have more employees who know what they’re doing…

Seemed Ok. We got some refrigerated dog food, and for the first time for our old dogs, dog diapers. We didn’t know there was such a thing.

Ugh. I really want to like them since this is the closest Petco to me but they keep royally screwing up. Whoever stocks the shelves is blind, especially when it comes to canned food. I’m fostering three kittens and I was looking for a decently priced kitten specific canned food and came across dog food cans being mixed in with the cat food, in multiple sections. If I hadn’t been looking at each can individually, I could have totally missed that and made the poor babies sick. I told the clerk at the register and she just wrote it off as a customer being stupid. Seriously? If I had done that at my old job at a feed store, I’d been fired. She didn’t ask me what aisle or brand so she could get someone to fix it so more likely than not it’s still messed up. This store needs to clean up it’s act.
Also, when the clerk needed help and called up another employee to assist her, he told her that he didn’t want «to deal» with that customer. And he said this in front of me and three other customers. How the hell are these idiots employed still?