Roof Rx

Had some work done by them. They inspected the roof and suggested some other tings that had to be done. The price was very reasonable and work began almost immediately. Also, had some other repair/​construction work done. The service technician, Scott did an excellent job .He was very knowledgeable and a hard, pleasant worker.

Called for a quote and of course very prompt in making an appointment to come out to give an estimate (²⁄₂). Can’t recall what language was used to explain how they were going to repair and replace the broken tiles, missing tiles, and the sealing around the chimney and vents but obviously it must have sounded good enough to hire them although they couldn’t do the job for another month and a half.
On the day of the job (³⁄₁₄), we went to go check on the house and discovered that the job had not been done. When we called the company, we were told the guy who was supposed to do the job had called in the morning to tell us that he was cancelling due to rain (although, I recall it was a light and short shower). When asked why he didn’t leave a message, we didn’t get a straight answer. At this time, he said, he would call back tomorrow to set up another date to do the job. Tomorrow came and went without a call from him. 2 – 3 days went by until we received an email stating the rescheduled date was for ³⁄₂₁. That day came and went without any calls or emails. We tried calling, txt’n and emailing but could not reach anyone. Finally, we got in touch w/​a girl from the office and after getting furious and w/​much frustration got another date (⁴⁄₄) to get the roof fixed.
The photos speak for themselves, Roof Rx is a terrible company with terrible business dealings and terrible workmainship that should not be allowed to conduct business.
When we called to question about the work to the service manager, he simply stated, «you were explained how we were going to fix your roof and what was involved» and having someone else come out wouldn’t make a difference because he too would do the same thing as done already. If we knew at the beginning, they were going to send a 5-​year old out to fix our roof w/​play dough and silicone, we would have told them to go fix the roof at the Strand Hotel in NY and jump off intentionally.

I called Roof RX and they scheduled an appointment with me within 4 days during this busy El Niño period. Scott called me before coming over and analyzed my roof and every possible inkling that looked like water damage inside and outside the house. Even after he ruled out that it could not possibly be a roof leak, he still took the time to determine what it could be. He was just generally interested in solving the problem whether he was going to be able to write me a quote or not. He found that it was coming from a door jam that was letting water in. It all made sense once he pointed out the discrete water trail and where the water was leaking in.
I love finding honest contractors.

Do not eve do business with this company.
I, too, bought a Groupon to be used for rain gutter cleaning. I, too, had to wait 4 – 5 weeks for someone to come out and inspect my house.
I did notify the scheduler that I had a 2-​story home and needed the gutters on the roof part of the 2^nd floor to be cleaned.
When the inspector came out he notified me that the Groupon only covered 65 linear feet of rain gutter cleaning, and only those gutters on the first floor (which means above the garage and front porch).
Heck! I can do those.
I told the inspector that the groupon makes no mention of these restrictions and nobody ever told me those on the phone.
He also said that a lot of people who buy groupons have this same issue.
Not only that but when I first called, I had to give the Groupon code before they would make an appointment, meaning they get their money whether they actually do the work or not.
Needless to say I will not use them and neither should anyone else. They do not divulge any restrictions and then give you the bad news when they show up for an inspection many weeks later.

I paid for a Groupon deal for a roof inspection, gutter cleaning and a repair of minor roof leaks. From the date of first contact to the date of inspection, I waited for 4 — 5 weeks. When the rep. from Roof Rx arrived, it was raining so he could not climb on the roof but he did diagnose the problem of my kitchen leak. Cost to repair would cost over a thousand. Okay, it’s El Nino and I signed a new contract. I do not hear from this company for several weeks. They do not re-​schedule an appointment for the roof inspection, which was already paid for, and they do not contact me to schedule an appointment for the roof sealing of my kitchen.
However, I do get an email alert from my bank account, alerting me that Roof Rx debited my account. Roof RX debited my account for the deposit for the kitchen leak. Okay… so no scheduled appointments, no work done thus far, and no contact via email or text and they debited my account. First of all they failed to even complete the Groupon deal to perform a roof inspection. Second of all, they failed to schedule for the future job of repairing the kitchen leak. Thirdly, they debited my cc card on file without notifying me.
Is this business integrity?
Needless to say, I called them for a refund and cancellation of any future work.

RoofRx is very unprofessional. My contractor hired them to repair a leak coming from the roof above my kitchen. They attempted to fix the leak FOUR times and it’s still leaking! This problem has existed for over 3 months now. I’ve had drywall repaired three times and my contractor had to put holes in the ceiling again, for the fourth time. After four repairs, you’d think RoofRX would have figured out where the leak is coming from, but they just blindly fix things without identifying the source of the problem. They have cost me thousands of dollars in repairs and I just had $ 40k worth of custom cabinets installed, a portion of which got drenched in the last rain/​leak. They do not return calls like they say they’re going to and it’s very difficult to get ahold of anyone that can actually help you (you can easily get someone on the phone from their office, but they don’t help). Also, even though their repairs have been bad, when I call to tell them about it, they tell me the earliest they can make me an appointment is several weeks out because of all the rain. So basically they’re taking care of new, paying customers before they fix my roof. This is a very unethical company and they do not treat their customers with respect.

After writing an formal notice to the company, which I also copied my legal counsel, I received a call back from Justin and scheduled a repair appointment on Friday. Joe came on time and worked all day to re-​roof the section where the leak was, and re-​sealed all the pipes/​chimneys. We had a good amount of rain on Sunday and Monday, and so far so good, no more leaks. I just wish their communication to the customers are better from the start, and feel the urgency to correct the mistakes they made initially.

I just had Roof Rx to my home to fix my tiles and seal all the roof vents. Rodrigo was very professional and did a superb job. He did not rush the job and took time to even clean before he left. I am now ready for the Godzilla El Nino we are all hearing about. I highly recommend Roof RX!!!

I’m only giving Roof RX 1 star because they were punctual when they came out. But the rest of their customer service sucks. They did a roof inspection and stated some work needed to be done. They came out 1 week later and made the repairs (caulking, replaced one tile and did some work around the roof pipes — $ 500 worth and didn’t mention that there were other tiles that needed repairing). My husband happened to notice that two more tiles were cracked and needed replacement (about 50 tiles). So later that week it rains, and we get two bad leaks in two other parts of the house… we called and the phone went to voice message, left my number and no call back. ok it was raining and they’re busy– I’ll give them that. I called later in the day and finally got in touch with Margaret who stated she would have Emma call me back, which didn’t occur until I called back again and sent an email. Finally get an appointment, but’s 3 weeks out and just to inspect and another appointment in 2 weeks to fix the leaks (or visa versa — by this time I’m so upset). At any rate — they can’t inspect and fix at the same time??? Called again last week to try to talk to Emma/​Margaret/​ANYONE and no answer!
We went through Angie’s List thinking we would get good customer service — WRONG! I’ll be placing my disappointment there as well.

Ring… No Answer or Voicemail.
Three times!

Roof Rx was exceptional. I needed to replace my skylight after I bought my home. They were professional, fast, and efficient. I would definitely recommend as well as use them again.

Bought an Amazon Local deal; $ 215 for a «rain gutter cleaning, roof service, and tile roof tune-​up.» First, inspector who had to come out first was an hour late, which caused me to be late for work waiting for him. OK, LA traffic, I’ll give him that. He found some cracks etc that needed repair, which would be covered by the Amazon deal. The deal only included 40′ linear feet of gutter cleaning, which isn’t much. Then the guy who actually does the work had to be sent out, who came in the afternoon, and supposedly performed the services I had agreed to.
2 weeks later, it rained. Suddenly, we had a leak that we didn’t have, having lived in our house leak-​free for 10+ years. Coincidence? I don’t think so… Their invoice I had been given previously showed flat rates for leak repair; something like $ 800 per leak. Am I going to call these guys back to fix the leak they most likely caused? Nope.
Now to add insult to injury, 5 months later, I just received a call from their billing department saying that I owe them $ 127! My guess is they are preying on busy people, who just agree to pay them over the phone.
Avoid these guys…

I took advantage of an Angie’s List deal for roof inspection and gutter cleaning. The first appointment was scheduled right away and I received two emails confirming the date and time. Scott Russell came at the appointed time to inspect. He took photos of every section of the roof and showed them to me using an impressive specialized software program. The roof was «like new,» but areas around the two chimneys and skylights needed resealing. I received the estimate/​contract right away. The gutter cleaning and repairs were scheduled to take place within days. Again I received confirmation emails. Alex Jr and Alex Sr completed the jobs as promised in just a few hours. The whole thing went very smoothly and efficiently. I was very impressed. RoofRX is top rate!

Waiting to see if our roof is permanently repair to update my review

Their customer service over the phone is top notch! I was sold after the first phone call!

No one answers the phone at this place. It is a scam. You pay the $ 200 for the warranty and then someone comes out and says you need all this work done for thousands of dollars before the warranty can be active. I had another company come out that literally did the same warranty with like $ 200 worth of fixes. This is a total scam!!!

I really appreciate working with a stellar team of professionals. The staff at Roof Rx are second to none. They really helped me when time was of the essence and I will always be grateful to them for helping my clients get exactly what they needed. I look forward to using Roof Rx again in the future!!!

Called Roof RX because our insurance company told us our roof needed repair. I scheduled the appointment and the company confirmed by email right away and then a second time the day before the appointment, with a description and name of the person who would be coming to the house. VERY SMART policy on their part.
About 30 minutes before the appointment, Peter called to let me know he was on the way and would arrive exactly on time, which he did. I explained the situation and he inspected the roof and found nothing in need of repair. He then provided a report saying as much and photos to send to my insurance company.
This is a GREAT company that is professional, courteous and exemplary.

We are currently in Escrow with a property that Roof Rx performed some repairs for in March of 2014, Happy to report that our Home Inspector found no evidence of water intrusion from the roof since the repair.
Good job folks, keep up the good work!!!

I had a great experience with this company, particularly with Daniel Ramirez and the Job manager, Oscar.
I have used Roof Rx three times now, and each time the job was priced reasonably, and done quickly. I believe that maintenance is much cheaper than repair & replacement, so I am usually willing to agree to home inspections of various types (painting, termite, etc).
They were reinspecting their prior work of a year ago (all cool), and I had them do a full roof review. I have a gable roof with a flat large shingle addition section. Many of my roof vents were open and exposed to leaks, including some large flashing issues around my chimney. In addition, the flat, large shingle roof section over the addition is really OLD, with numerous cracks in the shingle material — not good. The shingle lap direction is actually facing the wrong way based on drainage (prior owners cheap job — Jeezo), which can lead to increased chances of breakdown and leakage.
The great solution to the flat roof section was two coats of BRIGHT WHITE elastomer roof coating — this accomplished two things — a complete re-​seal of all the cracks in the over sized, old shingles, PLUS the added benefit of high-​white sun reflection. FYI — This flat roof is over a family-​room with an 18 – 24 inch ceiling-​to-​roof clearance, minimal insulation and no reliable ventilation — IT GETS HOT IN THE FAMILY-​ROOM! I figured I would get a little reduction in internal room temp due to the coating, but I can not believe that during the present heat wave we are experiencing, the ROOM TEMP IS NOW DOWN 10 DEGREES from prior to the coating!
Also, my cash flow is tight, so the company reduced the original bill by 20%, and allowed me to make three payments over 2 months — that was a classy touch — helped them get the job, and helped me AFFORD the job. — WIN-​WIN.
Can’t comment on some of the negative remarks with Roof RX, certainly not my experience — all my dealings have been great, so maybe some of their customers are members of the typical «unhappy masses»? Yeah, you know the type…
I will definitely use them for my future roof needs…