Smart & Final

Cashier service is horrendous. The entire place has one register and a line you can wait for half an hour. I used to go often but it’s not worth it. Customer service is aweful. Highly do not recommend this place unless you like to wait at a single register that freezes on them often.

Joseph the manager on duty was extremely rude and unprofessional. All other staff members were super friendly.
I went in to buy groceries and some gift cards. I ended up paying for the groceries but I was not able to get the gift cards.
Apparently, you can’t buy gift cards with a credit card anymore. In my case I was going to pay with a corporate credit card which they don’t accept neither. I even offered to input a pin since the corporate credit card comes with a pin and has the chip capabilities. Their chip machine was out of order!
I asked the manager why they were not accepting credit cards and his response was «its discretionally». No explanation, no exceptions and just really unprofessional. Managers should be able to explain their decisions and be more customer friendly.

I stopped in here twice, not really a big fan of this place. I rather go somewhere else but there is this hiliarious cash register by the name of Dwayne. Very cool guy, I love seeing him and such a good vibe guy. This is why this place is getting that high of a review.

Great selection and tons of staff throughout the store to help you — and ONE CHECKOUT OPEN. Every time. Maybe when there are 5 people in line you could pull somebody to help.

I love this smart and final location. The area is nice, lots of parking, and not ghetto. The employees here seems very lay back, friendly, and helpful.
Ok, so what’s the difference between smart and finals extra and ell the other stores?
I come here for the 3 $ rotisserie chicken! You can’t find this anywhere else.
How does it work? Well the rotisserie chickens are 5.99 $, however after 9:00pm, it’s half off, which means 3 $. The best way to ensure u get at least 1 is, come here around say 8:30pm or so, grab a rotisserie chicken or 2, get all ur other groceries, and by the time ure done to checkout at the register, it’s 9:00pm, and u got urself a perfect chicken for 3 $. I usually grab a couple of how many then have, and refrigerate it. I use all the veggies that I bought here with the chicken for a great salad.
Smart and finals extra is awesome in quality of products and prices.
Highly recommend.

A tons of food and I don’t know what to pick for dinner. The meat department has a lot of selection to cook for. Decision, decision!!!
A lot of different kind of dressing for salad!!! Oye!!!
It is a great store, great produces, deli looked so almost fully stock.
Eggs always is full to make sure you get to eat.
Milk, amazing selection… I love SILK!!!
The workers worked hard to make sure everything is stock to met your needs and keep aisle and floor clean for the customer safety and enjoy browsing the aisle. I really enjoy looking every products and not sure what to get. I always ask where is it and they point to which aisle at so I don’t have to look everywhere. They are amazing!!!
The store managers are awesome, very helpful, patience and friendly! And so is the store manager Matt, he is very cool guy!!!
Definitely shopping there! You should!!! U won’t be regret!!!

Great store, great hours, nice staff and a very clean store. Definitely a quick and easy trip. The manager is always nice and he greets all the customers. Its a nice store.

Had to pick up some specific items today for work and was helped by i would assume was one of the managers who honestly just made my day a little better. Not only did he help me find items that i had no idea about and was in a hurry to get but he assisted an elderly woman who couldn’t reach something on a shelf and just brought a smile to my face. You just found a loyal customer mr. manager :D

Clean location. They could use some more employees but all in all had what I need. Sometimes line can drag but most times I’m in and out quick

Really yummy 3.5lb Roasted Chicken for $ 5.99. Great and easy way to make a decent meal after a long day. Also rocks when it comes to prices for milk, cheese, and ice cream. I bought a product recently that was marked at an exceptionally low price (so reasonable that I bought 2) and realized after checkout that I was overcharged… so I went back in (hate having to do that) and told the employee what happen. no problem! They honored the mismarked price, refunded the overcharge, apologized for the inconvenience and I was on my way. Happy to shop here!

Great variety of ethnic foods. Very organized store as previous reviews have stated. Convenient location.

Not the greatest place rude service. Customer service was below the professional level.

First of all, all dipshit drivers: STOP AT THE MOTHERFUCKING STOP SIGNS IN THIS SHOPPING CENTER. They are there for a reason.
Ok, now that that’s out of the way, this model of smart and final is much better than the smaller standard ones. Nice produce section, much more options. I just wish they would put more healthy sodas, iced teas, and breads/​meats etc. Want organic nitrite free hot dogs? Sorry, trader joes is 5 blocks to the west. Want pickles without sulfite/​coloring etc? Ditto. Salsa without preservatives? Block cheese you can take home and shred to melt over tacos that dont taste like rubber… good luck finding here. Ham or roast beef not injected with death solution, er, I mean nitrates and nitrites? This is the 2010’s not the 1980s shuffle out your preservative filled inventory brother.
Nonetheless its good for party stocking up, drinks, etc. Lines are a bit annoying and cramped.

I have a commercial account and routinely shop in smart and final between 3 & 5 times a week each time spending between 100 and 300 for my restaurant. Typically I shop at the one in Encino. However I live in Northridge. I used to shop at this Northridge location however I stopped coming here due to poor service. In a pinch I stop back by this one tonight and was quickly reminded how truly appalling the service is at this location. There’s not a single staff member that greeted me or seem remotely friendly. Most of them were more interested in chatting amongst themselves across the registers in front of customers then they were actually ringing someone up. Once I was done shopping I saw that the two registers that work open both headlines back into the aisles so I walked around a bit to wait for the lines to go down. After 15 minutes the line still hadn’t gone down and the customer getting upset. I approached Robert the manager in aisle 3 and asked if there was any possibility of opening another register being opened and that the lines are pretty long. His reply was «I’ll see what I can do» mind you he was working with an employee in the aisle there was a guy in produce there was a guy in the dairy section and another guy coming up one of the back aisles.. when I finally got up to the cash register the cashier never smiled never said hello… never greeted me in any way. He simply started to scan my items while having a conversation with the girl at the register next to him. His conversation with her continued as I was trying to bag my hundred and twenty two dollar order while there was in line behind me. I was trying to be quick to get out of everyone’s way but he just started scanning the person behind me’s order. And as I was finishing up said have a good night. Never interrupting his own conversation to offer help or any kind of service. This is all really too bad because the store is clean fairly well stocked very convenient and has a lot to offer. Unfortunately unless the service levels in the store change my 500 per week will be spent at a different location.

This is a new location and needs to work-​out some of the kinks. Large store which carries what other locations carry, however, they are always understaffed, slow and not very friendly.
Every time I go, the lines are too long. The checkers seem to be on the slow side (not a big deal), except they never bag. I have been to other locations and they always have someone ready to bag your stuff, but not at this place. The checker rings you up, you pay, then they bag. This takes way too long on top of the long lines.
In addition, various times I have been there, while in line, the next checker will open up his/​her line and then just randomly take people. I strongly believe that checker should go to the people in the other line and escort them or direct them to the new line so they don’t have to wait longer.

Clean store, with a huge variety of everything you need. The shelves are very organized. The staff is very helpful.

big smart and final, plenty of selection, good prices
clean store too

Gleaming clean. The floor is so beautiful. Produce is like a fresh farmers market. This is far nicer than the Ralph’s and Von’s nearby. They sell everything in large and normal sizes, it truly can be your one stop grocery. Nice local touch with the street signs for each heck out aisle, Reseda instead of aisle one. Nice! Everything is new, if you remember that pit of an Albertsons, don’t worry everything is bright and beautiful.

Brand new location in my neighborhood. Very impressed! Nice and new, clean and trendy décor… I stopped by for a few things and left with a free S&F grocery bag… I appreciate getting these because LA county is banning plastic bags as of Jan 2014. Lots of parking in a huge shopping center at the corner of Reseda & Devenshire, I will def be back!