Staples

If you’d like to see dim bulbs in action, look no further than the employees here. The exception is the older (but not old) white gentlemen who is mostly in the front. The saving grace here is that… oh hell there is none. OK well the fact that they’re stocked on what I mostly need would be the only one.
When you can manage to find an employee to help you, you’ll wish you hadn’t even bothered. Poorly trained & all around useless.
If you know exactly what you’re looking for, you’ll be fine. If you need assistance, go elsewhere. There’s nothing more I could say that hasn’t already been said.

Leonard helped me with everything, and was incredibly patient with my long list. Helped me get out quicker than expected. Excellent customer service.

Plus side: this staples has a decent size parking which makes it super convenient. The service I got here was great. I was faxing some papers and the lady at the counter came over to show me how work the fax machine and was very attentive. I saw several times where service people at the store showed excellent customer service to the people who were there. I was very impressed. Overall, it’s a decent size Staples and you can probably get most of what you need there.
Down side: It can get a bit on the shady side at night. However the employees seem to be aware of that and I would spot them coasting the parking lot. Also, I’m not really sure what is wrong with their cash registers because despite a large number of people working at them, the line went extremely slow.
For my basic needs I would return to this staples just because the service seems so great.

Should have checked the reviews before coming here — very poor customer service. Unorganized management. Zoey is not very helpful in solving problems as a manager.

My review is not about the customer service. The staff is ALWAYS polite and attentive. Let me get that part out of the way. I am hoping that corporate reads this and realize the conditions they have a stellar staff under. Almost every time I go there, the systems freeze. That creates super long wait times and customers who aren’t as understanding as I am. Please upgrade your computers/​internet/​POS system, it’s disrespectful not only to your employees but your customers too.

This is the second staples in la that I’ve tried to get prints at. This one is the worst of them both. Not only does the manager of the print department Kimm (with two m’s) give you straight up attitude rolling her eyes at yu when simply ask to pick up your prints (the reason you are there in the first place) but she over charges you for prints that you didn’t even order in the first place. I wrote out specific instructions (how many prints, what file, what folder the file is in, type of paper, size, and color specifications). I was charged for 89 colored prints — half of which were black and white files + some were printed onto LABEL PAPER instead of card stock. Are you f-​ing kidding me? Then not only was I told my instructions were incorrect, the head of store management told me I could either pay the $ 92 for an unspecific order of prints (the order lterally said 89 colored copies) that it. Or throw them in the trash and go elsewhere. This officially is the last time I will ever use staples to print my artwork (which brings in steady business to your sh** ass company). 0 stars. (Also the manager was not helpful, the Kimm lady was straight up yelling at an old man because he asked to have a large photo of his artwork scanned and they treated him like he was the scum of the earth. Some moron for not knowing staples doesn’t have a large enough scanner + one of the employees yelled at some woman in her face that he couldn’t help her because he had to go to the register) terrible service. Can’t stress it enough. Miserable employees.

WILLIE IS THE KING OF CUSTOMER SERVICE. I’ve been frequenting this Staples for the past 5 years, and have had my share of spotty service. But, today, Willie redeemed this Staples location with his smile, warmth, cheerful nature, Rewards know-​how, and genuine interest in myself and the customer before me. Hey Staples on Wilshire! You should have Willie teach everyone to try to reach this level of customer service today. And, Willie, thanks for making buying office supplies a fun experience! Wow. That’s one thing I’ve never said before.

So this is my second time coming in here within 15minutes and the black guy at the print center ask if we alright but didn’t ask the first time I came in. And there’s less people in here.

Can never find what I need here. Always out of stock on some basic things too! Came in for a laptop charger. Absolutely nothing in stock? Not even one brand. The section of the aisle was almost an empty wall. Quite disappointed. Sales person simply brought me to the area and said looks like we’re out and I would need to order online and walked off. I would call ahead to check the stores inventory before wasting time going there.

NEVER has what I need! Very common ink cartridge, sodastream refill, whatever I need, they are always out! And nobody there interested in helping you out!

Everyone is super dour and it took 20 minutes just for someone to show up to do a price check. Avoid if you don’t want to be instantly annoyed/​depressed.

Theeeeee absolute worst staples I have ever been to. Matter of fact this is the only bad staples I’ve been to. The customer service and attentiveness is horrendous. I do my best not to patronage this specific location but it’s only 1 mile from my house and the other location is about 6 miles away. Not very clean either… they should try vacuuming every blue moon.

Needed some plastic page protectors, could not find them down the street at another office supply store. Came to Staples and found them. Thanks, Staples!

This is by far the worst Staples I’ve been to. It is the slowest, most unhelpful, worst customer service office supply store.
I walked in, grabbed what I needed, went to the register, ended up spending good 20 minutes in line because the person ringing customers had no idea what he was doing. There were other employees around, but they didn’t do anything to help. The worst thing is, I think one of those people walking around was the manager. Seriously, how on earth do they find those people to work there? Do they get trained to be as slow and inefficient as they can be?
I don’t know how this branch gets to stay open, but I will not go back there again.

This place is an utter disgrace.
Everytime I stop in here, the line to checkout is around the corner… as the SAME MANAGER walks by and around the store pretending to be busy. The manager, the big guy, walks around and literally pretends he is doing something while the customers wait 15 – 20 minutes just to check out for one item!!!
Why is the customer service so poor here??? This manager needs to get his act together because every single time I come here… I am standing in an extra long line and he walks by the line multiple times without a care in the world.
Staples corporate management needs to take a look into this store and its lazy, do nothing management team. HORRIBLE.

I purchased a laptop charger at the Venice location and brought it back to this location (my local store) for return two days later. The packaging had been thrown away accidentally, but I had the receipt and everything that was included. The girl checking me out called a manager over and asked if she could do the return. He started to get really agitated and looked really angry. For the following conversation, his tone was more in line with how he might have spoken to someone he had just caught stealing or kicking his dog.
Manager: «Didn’t they tell you it had to be in the regular packaging?»
Me: «No, they didn’t. They just said to bring it back if it didn’t work.»
His face reddened and he looked extremely angry.
Manager: «You know, when I return something, I return it in the original packaging.»
Me (wonders why this is relevant): «Ok.»
He throws things around now and angrily punches in numbers. Looks directly at me.
Manager: «Just so you know, I’m not going to do this again.»
Me: «Excuse me»?
Manager (looks directly at me again): «I just want you to know if you ever bring something else back like this, I’m not going to take it.»
Me: «Um, ok. Well, it’s not like I’ve ever done this before. You know there are nicer ways of saying that.»
Manager: (sarcastically) «Oh, ok, well I’ll try and do better next time.»
I left stunned, but was so angry that when I got to my car, I turned around and went back inside to ask for the manager. He said he was the manager. I said that I could see he was an assistant manager, but I wanted to see the actual manager. According to him, that person was not available.
I have never been spoken to this way or encountered someone like this in a retail setting. He seemed emotionally unstable and should not be dealing with customers, much less be in a managerial position. This was my local Staples and I have frequently shopped there over the years. But, they have lost my business for good. I’ll order from Amazon or go to the Office Depot down the street.

This review is for the copy and print section only.
I went to this place to print a total of 30+ pages. I was the only customer when I got here. For some reason it took them 1 hour and 10 mins to finish my request. If you are in a hurry I would recommend to go some place else.

sigh… fine for pens and pencils. Sometimes they have what you need. Sometimes not. ALWAYS a line… ALWAYS! Hire some cashiers! People need jobs, people hate standing in line. It makes SENSE!
Parking is for the craps! I drove around the parking lot twice on a weekday afternoon (as in 3:30 pm). When I got in the store, there were only 2 people shopping. Seems the neighbors park there. But I’m a paying customer… where do I park?!
Went on a Saturday to mail a letter because the post office down the street was closed. The clerk told me the postal machine was down, but I could leave the package… if it had postage… it would be picked up on Monday afternoon. Welll… I could have just dropped it in the blue mailbox. Ended up driving to another post office… package was delivered on Tuesday.
Like I said, pens, pencils, glue, paper.ok.

Came to make and order a banner and the guy at the station was helpful. He directed us to the computer station where we could personalize the banner and after we were done, he helped us finish it up. We also had an additional coupon and he applied it to our order and we ended up getting a sweet deal.
They have their own private parking lot.
The only downside is the variety they have on electronics. I came a while back to get a tower computer and they only had a few options.
I will be getting all my banner needs met at this staples from here on out! As for electronics, I think there are better options.

This was part of the great laptop hunt of December, 2014. Their computer selection is really really small, hence the 4-​stars. But this location continues to be the best Staples in LA when it comes to customer service (and yes, I may have been to all of them). This is the only Staples you can count on getting someone to help you, and they not only try to help, but if it isn’t in the store, they want to help you order online.
If you are looking for something and will need a little assistance, you should come here. But it’s not for laptop shopping. Otherwise, a great branch of this chain.