Sun-Time Energy Solar

This company is preying on the Hispanic community. Since they speak Spanish they are able to attract customers. They claim to be connected to government agencies but that is not true. They say you will have solar for free but in my experience the cost of the monthly solar would go up from what I had. You have to read the contracts. They can put a lien on your house and take your house if you have a complaint and dont pay them. Please do not do business with them. They are totally unethical and deceptive.

This company contacted my elderly non-​English speaking parents and sold them on a «government» deal for «free» solar energy. Total scam! This company contacted my parents, they spoke Spanish so my parents were very trusting. The company promised them free solar energy service, but there was a lot that they were not upfront about. Again, my parents are sick, elderly and only speak Spanish. What my folks do have is impeccable credit, which I am sure is why this company pursued this deal with them so vehemently. My parents mentioned nothing of this to me or my siblings and were dealing directly with the company for some time before they showed up at their house with a 23+ page contract in hand. On a Saturday at 7pm! I do not know any reputable company that does business at that hour. They were told they NEEDED to sign the contract that night in order to take advantage of some government deal (still not clear on what that deal was). She convinced them to sign the contract, I happened to walk into the house at this moment. The entire situation looked suspect, the saleswoman (name: Dulce V. — Totally fake) looked nervous and in a serious rush as at this point it was 9:30 pm! I asked her questions and she told me my parents had all the information and she RUSHED out. The only problem was, my parents had NO information other than her phone number. She did not leave any copies of the 23+ page contract she had my parents sign! I saw red flags everywhere! I quickly searched online for reviews of this business, everything I found was bad! Including an F rating on the BBB site! I was very worried as my parents told me the woman took my parent’s SS number, Drivers license, photos of the home and an electric bill. I immediately called the woman back and told her she needed to return, we had more questions and we needed to make copies of the contract. After calling her for several hours, she agreed to return in the middle of the night. After much convincing and to her credit she did show-​up to allow us to ask more questions. The service is obviously NOT free and would end up costing my parents much more than they currently use for gas and electric. Again, my parents are sick, elderly and on a fixed income. They could NEVER afford what they were just sold! This company knows this and is conducting business in a very unethical manner. After the saleswoman returned and we were able to get copies of the contract, it was clear to me that there was a lot that my parents were not clear on and she may have glossed over to not alarm them to any shady doing on her part. Lots of contradictory information to what she verbally shared with my parents. For example, when we asked her if we could keep the contract, she said no, that it was ‘illegal’ for her to leave the contract with us. I am afraid she just didn’t want us to see the contract and have time to read through it. After much convincing she allowed us to make copies of the contract where I also found cancellation notices, that she previously said she had NO copies of. Sun Time Energy is clearly using questionable sales tactics, they claim to be affiliated with a government agency, claimed my parents would get solar energy for «free» and also preyed on their limited knowledge because of their age. I have seen similar reviews of this company online, including here on Unilocal explaining a similar situation, so I am very concerned my parents are not the only victims. Please beware of this business and question everything before signing anything.

Horrible service! Left holes in our roof and when I call to get someone to come and fix it they do not pick up the phone. When we saw the holes we told them about it and they were just like yeah that’s normal nothing will happen (the day they installed the panels).I have called every single day, for every hour and they will not answer. I can not even leave a voicemail because they’re box is full. The worst part is that the leak is right above our bed and we have been sleeping on the floor until our mattress dries/​stops raining. Even worse when they did manage to answer they told me they would have someone out in 2 days. 2 days later we were home waiting for the person and no one showed up and they told me that he showed up but no one was home. They installed our panels in October and have yet to come and install them to the electrical wiring. Avoid them at all costs.

These jerks contacted my mom and talked her into signing a contract in English (my mom is 70yrs old and doesn’t speak English) The sales guys name is Gonzalo Mata. He explained some things to my mom, of course not everything on the contract. My mom said he’s very convincing. The panels were installed, but they will not be allowed to finish the job! Taking legal action!!! So pissed off about this. This is elderly abuse!!! Also, when my mom called Gonzalo to let him know she will not allow them in the house to finish installing, he still tried to convince her that all was ok. And that if she wanted to take legal action, she could, but he’s no longer involved! She would have to contact the state herself cause he couldn’t help her anymore. Of course, he already got her to sign the contract, so he wipes his hands clean. What f’n jerks! ELDERLY ABUSE!!!

What a horrible job these jerks did! I will be taking legal actions and filing complaints with who ever I can. To top it off I have a leak. I can see daylight through my ceiling from inside my living room. I contacted them to resolve the issues and they have been giving me the run around the last few weeks. I even contacted SunPower to see if they can help me, but SunPower told me it is Sun Times responsibility to properly install the system. Know I will need to contact the California State Board of Contractors to see if I can file a complaint with them. My wife and I are so frustrated with Sun Time and SunPower, we wish we never when solar or let these people in our home.