Union Bank

I called to find my balance in an account. The call back time is 19 minutes if you want a human!!!

3 stars. I have a checking and a savings acc with them. The service is Ok but I recently got a call from that branch and their person (she had actually a great sense of humor) on the other end of the line asked me why I do not do direct deposits, where is my company located etc… Like they probably represent the FBI or something like that… lmao…wtf?

Absolutely awful customer service. They are not even nice to potential customers. How does this Union Bank expect anyone to trust them with handling their money if they cannot even train their employees to be decent to their clients?

Exceptionally unhelpful staff. They wouldn’t cash my check written to Geoff because the account was under Geoffrey. Give me a break. Their online system is terrible and constantly locks me out. When I set up the account, they recorded my information incorrectly on some forms and it was an insane hassle to get it corrected. Customer service is only available from 8 – 5, and the phone system to get service is a labyrinth. This location and most of their others are dumpy. This company has clearly not chosen to invest in customer service for a long time.

UPDATE 4÷29÷2013:
So after contacting Union Bank’s «Customer Advocate Team» through their website this matter got resolved and I was cut a check in 3 days.
So I will upgrade the rating from 1 star to 3 stars because of this.
However, the person from the Figueroa St. branch who was overseeing the signing of the documents still leaves a lot to be desired. For someone referred to as a «Senior» personnel there (i.e. Mr. Arthur Gonzalez) … for him to not help resolve this matter after not one month, not two months, not three months… but FOUR MONTHS… is completely unacceptable! And even after four months I was the one who had to contact the bank to state my unhappiness of not having been paid for a service I rendered to them. He was still telling me that he has informed his manager and that they are working on it and to rest assured that I will be paid.
So just be aware of who you are dealing with at that branch. If it is anyone like Mr. Gonzalez I do not expect any good outcome if there are any unexpected problems as he will just pass the buck and move on to other concerns… since he seems to be content to just go to work and collect his paycheck. Never mind his title of «Senior Relationship Banker». When someone, who you represented in the name of Union Bank and helped to oversee a loan signing, contacts you because they haven’t received payment after two months… you get off your rear end and do something about it and/​or give contact information to someone who can help. But then for it to go to three months with no resolution and then to four… how can you just stand by and say this is business as usual/​normal?
I sure would not want anyone like that handling any of my money… maybe when thinks go smoothly and there are no problems it may be fine… but when things have a snag and you need to rely on someone to be on your side… then don’t look to this person at that branch.
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3÷21÷2013: I am a notary and did a notarization for two sets of documents on November 16, 2012. The initial fee owed to me for this service is $ 80. It is now going on 4 months and I still HAVE NOT BEEN PAID. The total owed is now $ 84.90 as of today, March 21, 2013 (2% late fee per month compounded for 3 months).
I have done two prior jobs for Union Bank and was cut a check the same day for services rendered. It seems they have changed their policy and now require a W-​9 to be filled out. I have done that over 2 months ago on their request and still do not know what the hold up is.
The person that was overseeing the signing of the documents was Arthur Gonzalez, Senior Relationship Banker. We all met at the Atwater Village Union Bank branch office for the signing. Mr. Gonzalez claimed that my delay in payment is due to the bank’s switching of vendors in charge of accounts payable and that this has affected many other people and that his manager has been notified and is also aware of this problem.
But come on now… 4 months and counting… lucky the payment owed to me is not a huge amount. But can you imagine how others might feel who have been waiting for 4+ months for payment of larger amounts? I have not been given any time frame on payment and Mr. Gonzalez will not give me any contact information on who/​where/​what/​how to follow up… just the same answer that he has notified his manager of the situation.
So if this is any indication of how people working for Union Bank deal with situations… I definitely will stay away from them! I do not have a bank account with Union Bank nor do I plan to open one if this is any reflection of how they operate, i.e. taking 4+ months to pay their bills.
I will change/​update this posting once I am paid. But I will not be holding my breath on this…
Hopefully someone from Union Bank will read this posting… if they care anything about public relations…

I am not impressed with UBOC business banking. They cashed a lost check that had no endorsement and put me through the hoops to document the facts surrounding their error. Further they drag their feet on the matter. Two months later still no solution. I am in disbelief on the matter.

This location is close to work and convenient with the account I have. The staff here is courteous and helpful. Easy access to the ATM which is on the outside of the building or you can go inside during business hours. They would validate if you have an account here for your transactions. I don’t find the same thorough-​ness when inquiring about different loans at other banks as this one. They gave me many options to think about.

I enjoyed this location of Union Bank. I have been a customer for 4 – 5 yrs and recently I tried this location to open Business accounts. All the reps are very helpful and treated me very nicely. Although driving in downtown LA is very stressful, they have a parking directly under and validate! I enjoyed banking at this location of Union Bank.

i’ve always been happy with union bank. typically positive experiences and little to no hassles. but this location sucks. driving anywhere in downtown is stressful and hectic. their parking lot is super annoying. the tellers are impatient and make me feel rushed. the lady working the parking booth bitched me out for forgetting to get my parking validated… IT’S A BANK I WAS ONLY THERE FOR 5 MINUTES!
one time i came here at 4:15 on a friday afternoon to find that this location closes at 4pm! wtf is that! i thought 5pm was standard closing time for banks? and being in downtown you’d figure that they might even stay open later than other locations? quess not.
downtown union bank, i’m super bummed that you’re my nearest location.