Wetzel’s Pretzels

Los Angeles, United States

1.6

Open now

19 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 323-933-9968
Website:
www.wetzels.com
Address:
189 The Grove Drive #KS-1, Los Angeles, CA, 90036
Fairfax
Nearby public transportation stops & stations:
1.1 miLa Brea
2.1 miSunset & San Vicente
2.2 miSunset & Hammond
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Bussiness info

Accepts Credit Cards
Yes
Parking
Garage
Bike Parking
No

Today

Today 10:00 am – 9:00 pm
Open now
Local time (Los Angeles) 6:31 PM Wednesday, July 2, 2025

Business hours

Monday 10:00 am – 9:00 pm
Tuesday 10:00 am – 9:00 pm
Wednesday 10:00 am – 9:00 pm
Thursday 10:00 am – 9:00 pm
Friday 10:00 am – 10:00 pm
Saturday 10:00 am – 10:00 pm
Sunday 10:00 am – 8:00 pm

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19 reviews of Wetzel’s Pretzels

No registration required
Place rating: 1
Los Angeles, CA
Employee’s are super slow! They knew there’s a line and they take their time. And to top it off they don’t even have napkins and fork. Worst Pretzel place ever!
Place rating: 1
Los Angeles, CA
I’ve never had a bad experience at a Wetzel’s so I didn’t think to check the reviews. Shame on me… I should know better as Unilocal Elite.
My poor kid kept complaining that her pretzel was hot and I ignored her and thought she was talking about temperature. When I finally looked down, she had a bunch of half eaten bites in which she had bitten and spit out the pretzel. She said it was hot, meaning spicy. I took a bite and it was jalapeño cheese! We ordered a plain cheese and they give her this spicy pretzel instead. What a bunch of morons! I rushed back to exchange the pretzel and first, they didn’t believe me and second, they didn’t apologize and were so rude about it. They just scrutinized the pretzel, shrugged and proceeded to give us a dry, over baked cheese pretzel. Never again…
Place rating: 2
Los Angeles, CA
I stop in from time to time to get a cinnamon pretzel. It’s always hard and stale tasting and not like other wetzels. I always give it another try hoping it will be better but it never is.
Place rating: 3
Granada Hills, CA
I originally ordered the Cheese Dog that they have on their menu. They didn’t have that… Then I order a Cinnamon pretzel and they also didn’t have that… So I just ordered a regular Wetzel Dog. It was acually the best Wetzel dog I have ever tasted from Wetzel Pretzels!!!
Place rating: 1
Los Angeles, CA
the 1.5 star average is pretty accurate. this place runs out of pretzels as if they don’t sell them for a living. i tried to order two different things, both of which they did not have. both of which were on the menu and highly advertised with fancy art on the windows. i ended up with a cold sour cream and onion pretzel. also, the workers are really. not friendly. their ordering system is also very mesozoic. you order, pay, and are given your receipt. the girl in the next window then rips the receipt out of your hand to see what you ordered. she then makes something similar to that and off you go.
no thanks.
Place rating: 1
Los Angeles, CA
This place is horrible. The customer service is horrendous. The pretzels were over cooked and dry. The worker that was at the register was rude and he acted as if he didn’t care at all. I will never go here again. Avoid at all cost. I am going to call the manager. I like the grove and usually prefer pretzels in a movie. We use to go to century city and it was ok. At least pretzels were good at century. THE WETZLE PRETZEL AT THE GROVE SUCKS. I would give no stars if I could.
Place rating: 1
Seattle, WA
Worst service ever! Very slow and so couldn’t care to get your order right!!! Would not wait in line for this place again.
Place rating: 1
Sherman Oaks, CA
I also reviewed the wrong Wetzels Pretzels and my comment below was meant for this location at The Grove:
Got a cheese pretzel that was cold and stale tasting and/​or over-​baked because it was really chewy. The cheese dipping sauce was also not melted and was room temp. Also half of my cinabits order had cinnamon on them and the other half did not. I have ate at a few Wetzel’s Pretzels before and this one is the worse!
Place rating: 2
Westminster, CA
I reviewed the wrong Wetzel Pretzel from a few months back — I reviewed the one in the Beverly Center and it should have been this one. Although to be honest, I don’t think it matters because my low score had nothing to do with the service, and they all use the same ingredients to make the pretze — they’re all franchises. The issue I had with was the dipping sauce. Wetzel NOT the franchisee needs to cut the salt on the cheese dips. And that strange sweetness … it didn’t suit me.
That’s it.
Place rating: 1
TARZANA, CA
Horrible! Horrible! Personnel are rude! Here is story: My two little girls (2 year and 5 years old) and I wanted to get pretzels. It was 30 minutes before closing. And one of the employees said he has only one last pretzel left, great… my girls will share it. I handed my credit card to him and he said, he cannot accept credit cards since he closed his badge for the day… 30 MINUTES before the actual closing time. Cash only, I had no cash on me… He refused to help me out and to accept credit card. I argued and called corporate office. My little girls stood there looking at him and not understanding what is going on… BAD CUSTOMER SERVICE! NEVER AGAIN!
Place rating: 3
Los Angeles, CA
When the pretzels are fresh, they are the goddamned best.
Unfortunately, even with the high turnover that the Grove location must afford, all too often I get a stale pretzel at this stand.
Place rating: 2
Sunnyvale, CA
I smell cinnamon sugar on warm toasty doughy bread and it makes me crave carbs. …should be delish, but it’s such a let down. I want it to be crisp and toasty on the outside and soft and doughy on the inside. I want the outside to be buttery and drowned in cinnamon sugar. Isn’t this how it should be? But it’s so NOT. It tastes way better in my carb-​loading, sugar-​coated fantasies. The service is not very pleasant. My impression is that they would prefer to stand around, hang out and not be bothered with customers.
Place rating: 1
Los Angeles, CA
Wish I could give zero stars!
Always the crustiest, stale, 2 day old pretzels!
I’m at the Grove alot for work and have bought a quite a few of these when I’m desperate.
I keep thinking they might get better! Wrong!
They have a lady back there making one that I’m certain is just for show!
And they are a dollar more than other Wetzels!
And yes horrible unhappy workers, but that’s the least of this location’s problems!!!
Place rating: 1
Beverly Hills, CA
okay here’s the deal, My son is thirsty, and I go to buy him a small lemonade. The the tab (with tax) comes to exactly $ 4.01. I hand the lady a five and watch as she laboriously starts counting out .99 cents in change. I’m like, «Miss, can’t you just give me a buck and call it even?» She responds, «It’s $ 4.01.» like I’m missing some crucial fact. It’s a penny, for chrissakes – I don’t want to walk around with 99 cents jingling in my pocket. «If we did that for everybody, the register would be light at the end of the day.» By what, maybe a quarter? Don’t you hate that kind of stuff? Come on Wetzel’s people, talk about penny wise and pound foolish
Place rating: 2
Los Angeles, CA
Definitely not the best Wetzel’s I’ve come across, but it’s located in a hut, so maybe that’s why? I wanted a jalapeño cheese pretzel, but they didn’t have any. Sad! So instead I got a cheese pretzel with jalapeño cheese dip. The pretzel was not that soft nor warm. Even more sadness! Oh well.
Place rating: 2
Los Angeles, CA
Why am I reviewing fucking Wetzel’s Pretzels? I don’t know.
I love the cinnamon pretzels but that’s seriously it. I don’t know why anyone would want to eat a meal at The Grove’s food court when you have the Farmer’s Market right around the corner… I just felt extra fat that day and had an obscene craving for cinnamon anything.
I was just totally craving a cinnamon pretzel and went in line. When I was in front of the line the lady was counting money, doing receipts, I don’t even know. I was kinda standing there for a while just kinda like «Waitin. Waitin. Waiiiiitiiing…»
I was right there as the lady was speaking in Spanish to her coworkers and it was honestly kinda annoying. Like «Hey, can I order my fucking pretzel and can you talk later? I’m sorry but there’s a huge line of people behind me waiting too.»
It was painfully awkward as the line behind me just piled up. FINALLY I placed my order and everything was fine. But whaat the hell!
Place rating: 2
Los Angeles, CA
Those gosh darn pretzels look so freakin good at the mall! They temp you with their buttery goodness and I know I shouldn’t splurge but heck you only live once right? I was hungry and I was in a shopping groove. With no time to waste, that temptress of a pretzel stand got me with their new poster, the return of the jalepeno-​pepperoni pretzel. Man, I love pepperoni and I love jalepenos… what could be better right? Well, in this case, wrong. The combo basically canceled each other out on a pretzel. On a pizza the cheese and the sauce tie these ingredients together but on a pretzel each item on its own didn’t mix. Add that the buttery goodness wasn’t there and you have a very disappointing experience. I like the Wetzel Pretzel but at this particular location this pretzel just didn’t stand up to other stores.
Place rating: 1
Los Angeles, CA
If all you do is make pretzels (soft pretzels, sweet pretzels, hot dogs encased in pretzel, pretzel bites, etc)…
If, in fact, your very raison d’etre is the art and artistry of the pretzel…
If your entire business model is predicated on the (true) fact that few people can resist the scent of warm, soft, salty pretzel whilst shopping…
YOU’D BETTER MAKE A GOOD GODDAMN PRETZEL. You have no excuse not to! And yet… the perversion that you served to me the other afternoon (hardened, stale, joyless, pathetic) will not cut it. Not even at The Grove, sirs. Not even at The Grove.
Place rating: 2
Glencoe, IL
Dear Mr. Wetzel,
My friend and I lined on up for one of your deliciously smelling pretzels during a long day of shopping. The first few bites hit the spot, but I have one question for ya…
Are they supposed to be raw in the middle???