Zara

I managed to find what I needed (a formal black t-​shirt, affordable price) but the customer service here sucks. A lot of their employees are snobby and rude. They don’t greet you nor are very warm, friendly and approachable. When I walked into the men’s dressing room, I was awkwardly standing there without having been greeted and I think a simple «hello» or «how many items do you have?» would have been helpful, the employee just glared at me and turned his head, then motioned for me to go ahead and enter any dressing room available. Afterwards I thanked him but he did not even say «you’re welcome» or «no problem». He just ignored me. I think hospitality and being friendly is what they could work on.

Brian (I believe that’s his name) is the biggest sweetheart. Everytime I go in he helps me find what I’m looking for, he always informs me about what’s in style, and is always so cheerful! Love coming to this location. Clean & staff is super sweet!

Love the clothes at zara. Well priced quality clothing. I own about 5 different jackets and 2 pairs of shoes. The staff is pretty friendly

Crappy gendered fitting rooms.
I was shopping and I liked a piece that was in the women’s section, and so I walked up to the fitting room (which was in the women’s sections) — which I thought nothing about. However when I got to the front the guy looked at me with a blank less stare, and so I said I just have one item to try on, and he still stared at me and said «ummmmm… You can go up stairs to the men’s one.»
It was a very awkward encounter, and not how an inclusive store, especially in Los Angeles, should be treating its customers.
He also refused to let us (me and my moms boyfriend) sit far in the fitting room because we were men. I have never encountered this, in all of the years shopping with my mom or friends in women’s fitting rooms.

A store that rips off expensive luxury brands and sells them to you at a way more reasonable price?
Sounds fine to me.
They sell mens shirts with the mandarin collar. This is a fancypants collar type and people who look at you will think you paid a lot of money for the shirt. It helps that I also like the fit and the design options.

Not the biggest men’s selection. Bought a nice pocket T for $ 17 bucks. While it does not the highest quality clothing. It is well worth the money. I would compare it to a H&M

Beware! — long time customer complaint.
I’ve been buying clothes at Zara for the past 10 years. I thought that they were a reasonable and well priced product, until my recent experience when I purchased three pairs of shoes a Zara location in Los Angeles. One pair of shoes, black hightops with a Velcro strap, didn’t last two months. The soles on both shoes started to peel off. When I called customer service they told me I would have to go to the store location to have them replaced. The store manager told me that I cannot replace the pair of shoes but they can give me the current value of $ 19 for a pair of shoes that I paid $ 80 for two months earlier. If you are looking for fashionable shoes DO NOT buy Zara. The shoes do not last and they clearly do not stand behind their product.

Clean easy access and fast check out

I typically love the clothes at Zara, especially since the quality has improved over the past 5 years. Although that being said I will never go back to this location and possibly never shop at Zara again (especially since I can find similar clothes online for ½ the price. I tried to return an item that I purchased the day before, that was damaged and I didn’t notice it when I purchased it. I loved the shirt and. Wore it to a Xmas party. As soon as I took off my coat my friend pointed out a big stain on the shirt that I hadn’t noticed. I was embarrassed and borrowed a sweater from my friend so no one would notice. I promptly brought the shirt back the next day and the the staff was rude and insisted they did not sell it to me like that. Well, Mrs. Manager in the first floor who looks like she rolled out of bed and took just enough time to shove her rats nest hair back in order to get to work and treat the customers ver poorly, I you did sell it to me like that and basically calling me a liar is not appreciated. It also angers me because I have never once returned an item their and have probably spent close to $ 1500 at Zara over the past year. Well I think I’ll be bringing my dollar to the Internet and all the new fashion forward companies who’s prices are amazing.

Bought couple of jackets a week ago which was around $ 330 so today i saw they had 30% off entire store so thought if they do price adjustment since the jackets were unworn with the tags still attached. Their so called manager was so stupid she said they don’t have the size so i asked them if i can return it & re-​buy it & she said NO WTF that doesn’t makes sense. When I was leaving they did price adjustment for another customer saying they’ll give the amount difference in cash!(Seriously???) The employees show attitude as if they own the store. They have worst customer service. If you or buying or not it doesn’t matters to them cos anyways they are getting paid for their presence in the store. So I went online & bought same jackets & saved 99 dollars.

Lot of attitude for a vendor of sweatshop clothing. Kind of funny, how much do you think the employees make? And yet they throw the attitude like they are working in an upscale boutique. Packaging us everything I guess. The clothes look like future thrift store desks too me. Guess I just don’t get it., which is fine.

Had a horrible experience here today. Worst customer service and clothing was stained and broken. Will not be coming back to this location.

Do retail managers check Unilocal reviews? I’m sure Zara doesn’t even care, because they are so established. I’m not sure what good it will do, but this Zara is the worst Zara I’ve ever been to by a million! If you like Zara then take the extra time and drive to Santa Monica or even the Grove. This place has the rudest employees ever, they will practically go out of there way to be an asshole to you. It’s just an all around horrible experience shopping there. I could list a million reasons. There was also a tall guy with a beard that you can tell just hated his life and hated being there. He was really rude. A lot of their clothes here are messy and wrinkled and they will not steam or iron them, even if you drop like 2 grand! Just all around bad ! Avoid ! I would say go to another Zara or avoid Zara all together !

Worst customer service ever. Sales people act like they don’t want to be there!

Decent clothing in style for a cheap price. What more can I say. You do receive what you pay for. Customer service is ok, nothing to rave about. Parking depending on the location can be easy or like running a gauntlet. Personally I wouldn’t visit the Hollywood location — however I live in the neighborhood and walk over. It’s two stories and has predominantly women’s clothing, shoes and accessories. The store is always well organized and clean. No public restrooms that I am aware of and it’s located right on the Boulevard where all the action takes place so enjoy the walk, perusing the inventory and watching the people.

I love the clothes here but I’m very disappointed with their customer service. I came in to spend money and not ONE person spoke to me. I hate that! I guess retail has changed. I remember the 10 second greeting. I was there for 15 minutes and left without buying anything.

Looking for cheap material, expensive clothes, and bad fashion look no further!
In an era a fashion that emphasizes natural cloth and quality fashion, Zara supplies cheap clothes made mainly out of either polyester or polyester blended stretchy clothes. These clothes are what I refer to as 30 foot clothes. From 30 foot away they appear to be nice. Once you get close or touch them, you realize how poorly made and cheap they really are. However to get them you spend 4 times what they are worth.
If I want to spend that much I’ll go to Brooks Brothers.

Yes i’m a fan of Zara… however service brings it to a for 4 star.
Love Zara, great price point for many different ages and styles. Their Womens collection is beautiful, the past couple of years they stepped up their shoes and accessory game. Love their TRF collection for women. Their men’s items are awesome and i love their kids/​baby collection.

I called to see if an item was in store. They told me they had it in every size. I went there to get it and all of a sudden, they don’t have any. I’m beyond irritated, especially because parking and dealing with all the tourist on Hollywood Blvd is a joke. Come to find out, I was the same size as the associate who was looking for it. He referenced how he had wanted the item. And all of a sudden he couldn’t find it. Hmmmm

I love Zara. This is a big store and has a lot of items offered on their website, including new arrivals. The location is less to be desired becuse of the high volume area, however, it is never crowded when I go there.
Zara has great prices and many different styles for different genres/​ages.
Four stars because of the fitting room; it is always packed. I hate waiting in line in a nearly empty store while people have their friends run out on the floor to grab different sizes for them to try on. ANNOYING!