Mike’s Bikes of Los Gatos

Nice people work here. They never pushed, just helped out and gave advice. I love their bike buy back option (~50% of the purchase price) — makes so much sense with growing kids. I highly recommend this amazingly big, clean, professional, helpful business!!!

I recently bought a Mtn Bike at Mike’s a Specialized Epic. Love the ride and i am already dropping PRs on my favorite rides! So let me start with the good.
The Sales Person (Daniel) was great. He was patient and gave me good info and things to think about but didn’t close me hard that was a very good exp. Thks Daniel!
The selection: Mike’s had my bike in my size that great at 6’3″ I am used to ordering my bikes. I was able to try a few bikes which made my decision simpler.
Mo Money Mo Money —
I somehow remembered that the bike had a lower price but Daniel told me that was not the price. So ok not their fault at all that was all me but they were nice enough to throw in some Shimano clip-in’s to make me feel better — which it did.
So the not so good…
Having to pay for a 3 year minor service contract after I paid pretty much full pop (minus the clip-​ins $ 90) for my ride so the $ 150 seemed like it should have been thrown it in, but I got over it and paid it. FYI all the bikes in the family’s stable (5 others) are from another local shop and minor service was included forever! We have used this a lot over the years and at least 50% of the time we buy some kind of upgrade.
Fitting: I was not aware and very surprised to find out after I bought the bike that Mikes charges for fitting. I believe that when you buy a bike even a basic fitting service should be included. It makes sure your customer’s experience is optimized.
In an email I got a week or so later from Mike’s they point out the benefits of fitting: «Here at Mike’s Bikes we believe in rides, long rides, short rides, commutes, dirt rides, road rides that end up in the dirt, and yes we even believe in rides that start with a swim and end with a run. That being said, we also believe it shouldn’t hurt. We believe that you should be able to ride your bike, as you want to, without numbness, chaffing, or pain.»
So why would you ever sell a bike with even a remote thought it was going to cause: numbness, chaffing, or pain? Throw in an initial basic fitting at least.
Again the other local shop includes this service. Which i have used a few times.
So Overall: Good products good selection great team but i think they need to give that team some flexibility in fitting and service, especially when selling higher end purchases it keeps a high value customer coming back and makes it feel a bit more personal.
I will buy accessories from Mike’s but only a killer sale price will get me to buy a bike there otherwise I will stay with my other shop.

What do I love most about Mikes Bikes?
The staff most of all. I’ve been to the three Mikes bikes in the Santa Clara area and none of them ever treated me any less as a valued customer. Now of course if they are busy working with a full load of customers be patient. Because once it’s your turn, they really do whatever it takes to make your experience one of a kind.
In comparison to another bike store I won’t mention, not only are the staff professional, but they are knowledgeable as well. Most if not all of them avid bicyclists themselves.
They have a onsite repair shop, full line of helmets, clothing, parts, and even racks for vehicles.
They have monthly classes you can join to learn more about fixing and maintenance of your own bicycle.
They also have a body fit mechanic who can use state of the art techniques to fit your bike exactly to your body.
When I upgraded to my first real road bike, they got me on something made just for my tastes. Soon enough I was riding 20miles a day and 80 miles on the weekend on my Specialized Roubaix.
Later that year after many conversations with their experienced Mountain Bike riders, they pointed me to my specialized 29 Camber comp and sometimes I have a hard time deciding which to ride.
Important to remember, this isn’t your local Huffy dealer like in the old days of going to Kmart. These bikes are quality. You can find a bike for your budget, but every time you look at the next model up, you’ll want to spend more.
I never thought I’d say this, but now that I don’t have my motorcycle anymore, and once I get my truck paid off. I could seriously go back here and buy me something for the professionals just because.
I’ve been off my bike for the last year because of two work Injuries but soon as I get back on the road I can’t wait to see these fine people at Mikes Bikes Los Gatos.

Great customer service. Walked out with a new specialized diverge, easy peasy, and with so much more knowledge about road biking culture. These guys are pros and they dont make you feel lesser for being a newbie. I highly recommend visiting this shop if youre interested in getting a bike.

It doesn’t get any better than this.
I was stripping my bike down to the frame, and I didn’t have the right tool to get the bottom bracket off. I took the frame in to MIke’s Bikes and they removed the bottom bracket in about 2 minutes for a nominal charge (for comparison, Trailhead charged me 3x as much for a simpler job). It’s hard to believe this place in on the main drag in Los Gatos, where a glass of tap water might cost you $ 10…
Great place, and I’ll do all of my bike-​related shopping here from now on!

Awesome bike shop. The people working there are helpful, and smart about their products. They walked us through the checkout process, and ordered a bike for us since they were out of stock. It came exactly when they said it would and there were no problems.
PROS:
–Great customer service
–Clean and organized store
–Fair prices (for the most part)
CONS:
–Honestly can’t think of any!

I enjoy going into this store for several reasons. Friendly and professional staff, knowledgable and experienced, great range of bikes and accessories, and terrific after sales service. It is like the Apple Store of bike shops ;)

Good to sell you bike, not as good to repair them. Very disappointed. Those new bikes with hydraulic forks and disk brakes are not as easy to repair as earlier models. I don t know how to maintain, they should …

Unpretentious staff that provides excellent advice, and they do not bother you if you just want to pop your head in and drool at the bikes you cannot afford (yet!)
Bought my Tarmac there and clothing for both me and my wife. very happy with the service, and the group rides are big fun and a way to get an extra «spirited» ride into a busy calendar. if you have a ride with someone, it is always easier to show up
support your local bike store!
A

Dropped in today to get my brakes fixed as the front one has been really bad. They were very accommodating and took me in right away. 10 minutes later, my brakes were fixed! I didn’t even expect to be helped within the day as I know they get busy, but I was helped and in record time! Thanks for the friendly staff and awesome attitude!

We just stopped by tonight. Unbeknownst to us, we arrived five minutes after they closed. We had two bikes with us that I thought we would need to leave for repair. They not only let us in, but they also made the minor fixes at no cost. I tried to pay /​tip the guy that did the work, but he insisted on not taking money.
What outstanding service! We will surely be going back to Mike’s Bikes in the future.

I like to stick it to the man and support independently owned shops. Dat Mike’s Bikes tho.
Consistently impressed with the service, knowledge, and selection at Mike’s Bikes. This Los Gatos location is especially good. My girl and I have been in the market to buy bicycles for a while and checked out a heap of bike shops. The one ended up coming back to spend our hard-​earned money at was this Mike’s Bikes. One of the employees, Daniel, was incredibly helpful and patient as well as remembering us and giving us follow-​up status calls.
My complaints are few but enough to detract a star from perfection. I purchased a leftover previous model year bike that needed some attention to the brakes. They initially said it would take a bit so we waited around for the bike to be ready to go home with. After a while they said just another 15 or so minutes. So we waited more. Then they said just a little bit longer. So after waiting around for a hour+ they said it might not be ready tonight. We headed home sad that we couldn’t bring the bike home with us that day. However we received a call minutes after we left and minutes before they closed that the bike was now ready. Sigh! I would have preferred that my expectations be set from the beginning so we didn’t wait around but oh well.
Otherwise I highly recommend this shop. *Thumbs up!*

Being a complete newbie at bikes, I appreciated visiting Mike’s Bikes in Los Gatos. Daniel, very relaxed and knowledgeable sales employee, listened to my needs, concerns, my lack of knowledge, and helped me try out a few bikes until found The One I wanted.
I was able to test ride around Los Gatos, trying out quite a few bikes, and when I did finally find the one I loved, he was able to order it from another Mike’s Bike’s location in order for me to get the perfect one for me.
Overall, super friendly staff, great selection of bikes, can order from other stores and ship for free, reduced prices and sales often, and big, expansive Los Gatos location.
A must visit if you’re in the market for a nice, new, shiny, expensive bike. ;)

New bike for our youngest, 3 bikes in 3 years and never anything other than amazing service… We’ll definitely be back, great store with awesome staff!

Mike’s Bikes is really the go to shop around here. No pretentious sales staff, just helpful and informative cyclists who really seem to genuinely care about your needs (Unlike Summit). Today we went to purchase Sram post spacers and sure enough they had it! (Thank you)
Uniquely Mike’s Bikes:
They have a very nice BG Fit exclusive room, if you want your bike to fit your body and have it work as an extension of you/​your power watt transfer (who wouldn’t?), I would highly recommend this. And ladies, please don’t think that a wider/​fatter saddle is going to make your ride more comfortable, take it from Prof Genki, get a BG fit & you can thank the Genki later! ^.^
Oh, so going back to MB’s forte, we also like they the fact that MB’s carries parts and accessories that other shops fail to carry. There are times when you need to work on your bike right away and *Bam*, they pretty much have what you will need but I always give them a call to make sure.
The Prof’s only negative is that I’m not a fan of Specialized women clothing and they sell a lot of it here (I don’t care for their style but it’s not the fault of the store); If I want to look like a dude in a kit then I will consider buying Specialized women jerseys because they sure don’t understand women’s curve-​appeal & taste– blech! Fortunately they do sell Castelli and their team kits are made by Capo (but I wish they would sell performance bibs for women).
With the increasing trend of the bike commuter community, I’m hoping MB will start branching out into commuter clothing but as of now this is basically a sport/​cyclists store. I did see that they sell some rather handsome/​rugged cargo bikes (very cool for grocery shopping, kid transpo?). I’ll soon be in the market for an upright commuter bike (maybe a CX bike) but whatever I buy I’m sure I will come to MB’s first for their consultation and advise.

Bought a demo bike here on a close out sale and not only was I impressed with the knowledge and attitude of their sales staff but there service guys in the back were a slam dunk as well.
Great place to pick up a quality bike for a reasonable price. Look no further if you want champagne service for beer money

Mikes bike is awesome! Everyone that works there is passionate and knowledgeable about bikes. Oh yeah-​some places the employees are clueless.
At Mike’s they’re a progressive store. Common bikes are abundant and then there’s this electric bike that looks so cool. I want one myself and someone I know would love to drive out of there yesterday with one.
The store is clean, well organized, well lit and carries most of what a cyclist would need. We looked at several kinds of women saddle and came out of that store with a better idea of what’s good for a forward rider. They offer a 30 day trial if you’re not sure what you bought is for you. Awesome deal!
Definitely one of the better place to shop!

When it comes to big box store bike shops, Mike’s bikes is top notch.
I have not purchased a bike here, but I’ve come in for many accessories, tune up items, and other random parts. The staff is always amazingly helpful and kind. The service department is where I have spent most my time, and they always can get what I need in a timely manner.
Every time I go here, I want to buy all the bikes and just talk shop with the guys and gals who work there. Great shop, I highly recommend it!

This bike shop is located along a corner in Downtown Los Gatos. You can bring your bike in the store if you don’t have a bike lock on hand with you. Most importantly, I love the organization of this store.
This bike shop has Raleigh, Specialized, Willier, Santa Cruz and much more! I’m a Cervelo fan but I definitely love looking at other bikes. Oh and did I mention that they have the real expensive frames hanging for you to touch without being preyed or stared upon? Awesome! You can lift all the 3k and 5k frames that are as light as a feather.
I do enjoy looking and feeling the bikes. Oh and did I mention the brand new sweet rubber smell? Yay! :)

It’s a super clean, and super friendly bike store that’s located deep in the heart of Los Gatos.
It’s really a community center/​mecca for these bikers who live in the area. You’ll see countless bicyclist going in and out of the store to get their bikes fitted and such. It’s a great community, and the workers here recognize how important their job is to maintain that high standard.
I really enjoyed the openness of the store, everything I thought I wanted I could find easily.
I would definitely return here if I were in the area and in need of supplies for my ride.