Stewart Lawn & Landscape

This company is terrible. I got an estimate, and was told an appointment would be made when the estimator got back to the office. Never had to do this before, but I had to give a deposit. Never got a call. Then I get a voicemail that the company would be at my house the following day to do work. That was my notice, less than 24 hours. Luckily I was off, waited for them all day and no one showed. What do you know when I look at my bank statement that the cash had been cashed. I called the company to complain and they told me it was my fault, and they had me in the books for another day and that it must have been my mistake. Lastly I got an email with a pictures of tress asking if that is what I wanted, no where in my service that I requested were there plants involved!!! Called the company to complain cancel whatever make believe appointment they had written down and demand a refund… here its been two weeks and the «owner» has never processed this refund. DO NOT USE THIS COMPANY. Terrible customer service.

DO NOT HIRE Stewart Landscape. Why do I say that? Let me count the ways.
But first, let me start with the positive. I hired Stewart to completely rework my front landscaping, which included a new paver walkway and plants. The walkway turned out great. The workers who built it did a great job.
Now, the negative. Working with the people of Stewart is a nightmare. No returned phone calls. No replies to emails. Problems and concerns almost never addressed. As I write this, I’m still waiting for a return phone call from over a week ago from on-​site project manger Austin and office contact Chris. Crickets.
A few examples of how I reached the breaking point:
A week after e-​signing my contract and not hearing as much as a receipt confirmation, I sent them an email asking when I would see my final landscape plans, paver choices, start date, etc. In response, I received a one sentence email telling me my start date. That’s it. This meant more emails and phone calls to find out the other basic information. Phone calls rarely returned.
Twelve days later, after numerous phone calls, paver samples were finally dropped off. Actually, one sample. In a choice of 2 colors. That’s it. Quite the selection. I sent an email asking for more samples. No response. My next email was informing them I was pulling the plug on the project for lack of communication and my now loss of trust. That got a response. I was assured more samples would be delivered the next day, and to their credit, they were. When asked why only one stone was originally delivered, I was told that Ron, the owner and person who drew up the plan, thought that those pavers would work best with my house. Guess they assume the customer has no opinions or style ideas? We didn’t use Ron’s original pavers.
There were several mis-​communications during the building process. At one point I had to stop all work on the paver project until we could all meet in person at my house and speak in person. The problem was that nothing specific was put in the contract when it came to design, so when I initially walked though the design with Austin, the on-​site manager, and discussed specific design elements, those thoughts didn’t trickle down to the workers, and they had to re-​do some of the paver work.
Then the project was completed. But I didn’t know it. It didn’t look finished to me, but the workers stopped coming. There were several areas where it looked like plants should go that were just empty areas of mulch. Some plants were awkwardly placed. It’s amazing to me that after paying a company over $ 15k for a front landscape overhaul, that I still have to go out to Home Depot and plant some more plants out front. They also planted some plants almost underneath a tree. Then I got a phone call from the front office asking for final payment and if everything was done satisfactorily. What? It’s finished? No phone call from Austin to tell me they’re done or final walk through? No explanation of what was planted or how to maintain them? The workers just stopped coming.
I sent an email with photos outlining several things I wanted to have addressed, including putting back two very large and heavy flower pots back into position by the front door. They were left leaning awkwardly in the mulch bed. After a week of no response, I called Chris to ask if he saw the email, which he acknowledged. He tried getting Austin on the line for a 3-​way conversation but was unable to. He promised he would have Austin call me directly. That was over a week ago. Still no call. But I did just receive an email proposal asking me to pay for 2 more plants to fill in one of the bald areas. Funny, I thought I just gave you $ 15k to plant plants.
In conclusion, working with Stewart Landscaping was nothing short of a complete hassle and headache. Did they put in a nice paver walkway and put in some plants? Sure. But there are plenty of other companies out there who can do they same thing, Save yourself the hassle and headache. Call someone else.

I love this company. Very reliable. they come the same time every week to take care of my yard. what a load off my shoulders to come home to a perfect looking yard and landscape. I love it. plus the office has very friendly staff every time I call

Pretty disappointing experience working with Stewart Landscaping. Ron Stewart put together a design for our front sidewalk and steps, and we had their project manager Austin supervising the install job. In the end, the job wasn’t done to our satisfaction. The design simply doesn’t work well for our yard. Additionally, throughout the job it was frustrating trying to communicate with project manager Austin. Even though we’re not happy with the end result, we’ve decided to hire another landscaper to come in and finish the job rather than having Stewart’s come back out. In hindsight, I wish we had used another landscaper from the start.

Been very pleased with Stewart Lawn. They do a good job keeping my lawn well maintained. Mike is responsive and checks in with me from time to time. Overall I’d recommend them (which I have)

These guys are The most customer centric company ! From start to finish that are fantastic! I’ve used them for all
My outdoor work — maintenance, patio, irrigation and lighting. Love them!

Not bad, but not the greatest, either. I had some sod installed in our back yard. The quoting process went well, but once I signed on and paid the deposit, I had a little trouble actually scheduling the job. The folks were not terribly helpful or responsive. I had to call them back a few times before finally getting a date. And that was pretty far out, although they did make an effort to move my job up a few days, which I appreciated. For the installation itself, they had assured me they could install sod without damaging the existing in-​ground sprinkler system, but – go figure – they broke two sprinkler heads. They replaced one with a mismatched head and the other with nothing. So my new sod was getting completely flooded in one area and no water at all in another. Gave them a call, and they said they’d replace the heads, but they came out a week later than they said they would. And they replaced them – again – with two mismatched heads. So I called them back again, and they said they’d take care of it. Took over a week, and I was thinking of contacting the BBB or something. Then after at least a couple calls to their office, I finally learned that they didn’t have the correct heads, so they placed an order for them. I have no problem with that, but it would have been helpful if they had called me to let me know. And that gets to the heart of the issue: their communication with their customers is lousy. From scheduling, to service-​after-​the-​sale, they don’t have much use for speaking with their customers. In the end, all worked out fine, but I need some other work done, and I’ll be giving another company a try.

This company is not professional, courteous or reliable. We had landscape lighting installed. They never confirm when they are coming, just show up. They installed it improperly, and then sent us a bill for the full amount. Half of the lights are under powered and they want us to pay $ 500 more to fix the problem. Really bad service!

I don’t recommend getting any type of landscaping completed by Stewart Landscaping. The workers were extremely late completing the job and when it was completed it was not at all what I was expecting. I called the office to see what could be done to make the situation better and all I got was a run around with the staff. They just seem so unorganized with no real communication system between anyone. Overpriced services with bad office management … Which with experience usually starts with poor owners who don’t know what they’re doing. Will be taking my landscaping needs elsewhere.

Stewart Lawn and Landscaping is horrible! Will never use them again
On first try the job was completed and the results were horrible with glue everywhere and looking nothing like the examples we showed the estimator.
Trying to reach anyone was difficult. After they responded and the crew supervisor came out the job was done again and the results were even worse.
After another call a supervisor came out and admitted the job was sub standard. He promised to go back to the office and contact us the following day with a plan.
Almost a week later we heard nothing from the company as promised but a crew and repaired most of the repair job, while we were at work. Still no contact from the office.
A few days later the remaining work was completed. The final job was not what we had hoped or promised but was satisfactory.
Still, we heard nothing from the company.
Finally they started hounding us for the remaining balance on the bill. No contact from the manager who visited or even anything remotely resembling an apology or a discount based on the poor service we received.
The following morning we just paid the final invoice to end the nightmare. The clerk promised to record the payment and email us a receipt for the credit card. This never happened.
The following day my wife received a threating phone call again from the company about payment.
I followed up with a phone call and they verified their mistake but still no apology. Nor was a credit card receipt received as promised.
Stewart will promise to do anything you want on the sales call but the final product will be nothing like what was promised.
The management at Stewart will never return your phone call or email unless you repeatedly call back.
Stewart obviously takes no pride in the product they produce.
Never, ever trust Stewart with any of your lawn or landscaping work.

I was attracted to Stewarts by the great web site and the hope that they would be reliable. Unfortunately they seem to promise more than they can deliver. Appointments are missed without call backs, and it seems a struggle to get them to show up when scheduled. It is Disappointing that complaints to the office don’t seem to get a response, and bringing issues to their attention do not seem to result in much resolution.

Thank you Ron Stewart and your excellent employees for helping us to keep our curb appeal at its best as we prepare to sell our home. Your attention to detail and excellent communications are greatly appreciated. We have nothing but the highest recommendations for your business. Sincerely, Karen & Art Huseonica, Crofton

I have read a couple negative reviews and I was surprised. We have used Stewarts for the past 2.5 years and have nothing but good things to say about them. The employees are very hard working and I am very satisfied with the service and would certainly recommend them. Bill N. Severna Park, MD

Their crews do a good job when properly instructed as to the job requirements.
Try calling them — or emailing. You’ll get a cheery, «someone will get right back to you!» and then crickets. Silence. No return call or return email. Even when your email says, «This is a billing dispute and the bill will not be paid until the issue is resolved.»
If you don’t pay the bill due to the dispute, they will wait 3 months before calling with profanity, anger and nonstop yelling. Threats to send the bill to a collection agency are made over your efforts to calmly discuss the actual dispute with them. Offers of partial payment or other negotiation are ignored. Followup emails with clearly outlined steps to resolve the issue are responded to with either a blithe «look forward to hearing from you!» or outright lies about the situation.
Run away.

We have used Stewarts Landscaping for over 12 yrs and I must say we Never had a Bad experience as a matter of fact we we never felt the need to go elsewhere because of the way we have been treated over the years. I just read the review online and felt that’s Definetly not Stewarts Service just a customer using the Net for malicious intent. I have referred several neighbors and friends over the years. Not one ever said the service was anything less than Wow. Just my two cents.
Jimmy

When we approached Stewart’s about a landscape plan for our yard, and up front told them that we planned to execute much of the work, we were assured by Ron Stewart that they understood and would provide us with a detailed sketch for $ 250.00 that would include the elements that we were looking for. We paid for the plan in early November, and after months of delays and multiple attempts at persuading us to let them do the work, were presented with at best a scant, mediocre plan that has many blank or unidentifiable areas that we can’t determine what is supposed to go there. Stewart’s has proved to be a huge waste of our time and money.