Big O Tires

I have been using Big O Tires for all my car maintenance for the past few years for a few reasons. First and foremost, it is near my house, like less than a mile from my house. Second, they almost always have pretty decent deals for tires with visa card rebates, oil changes and regular tune ups. (All those things can be found on their website) Third, they are actually pretty helpful and listen to what your needs are and never seem to overcharge.
All those things being said, I was kind of disappointed this last time I went. Typically, an oil change and tire rotation (if you purchased your tires there, you get free rotation for the life of the tires) takes about 30 minutes. Not too shabby in my opinion. This time was not 30 minutes. There were less people than normal, yet it took almost 1.5 hours to change my oil and rotate my tires. I mean, after my car’s oil was changed, it sat in the parking lot for 20 minutes to rotate my tires while employees were joking around with each other and smoking.
I am sure that my opinion this time around is a little jaded because they didn’t have any popcorn for me to snack on like they typically do and the water for the coffee was out while there was still almost 2 hours til closing time. So, it was not like I was cutting it short with time. Plus, and I know this is not their fault, but it still grossed me out, there was a customer there that literally, was walking around WITHOUT SHOES ON. FOR AN HOUR. I mean, I didn’t even see shoes near her for the hour I was there in the communal space with her. Sure, this is no fault of their own, but couldn’t you have said, «yo, you are an adult woman, but some shoes on in our place of business.»
The saving grace of this visit for me was the fact they offer 5 $ off any service if you check in on Unilocal,Facebook or another social app. I checked in, got my 5 $ off and was gifted a tire pressure gage, which I actually needed. I am still going to continue to go to Big O Tires in Fern Creek for the three reasons I listed above, but in the future, I will be checking if everyone wears shoes.

Had a tire mounted and a full balance and rotation. I was charged a tire disposal fee and then found the tire still in my trunk later the same day. I returned and dropped it off. I then discovered that they left off two of my lug nuts during their service. I called right away and had to return again! When I took the car back there was some run around and they finally placed two lug nuts that do not match my others on the vehicle. This is a brand new lease vehicle so needless to say, I am not impressed with the resolution or effort to make things right. I now get to special order the matching lug nuts and handle the issue on my own! Pricing was great so we were initially excited to have found them. Will not be returning!