Kroger

Customer service is one extreme to the other at the store. There are several employees that I see on a regular basis who always go above and beyond to help and are consistently friendly. I don’t want to mention any names because I don’t want to leave anyone out. However, for the most part customer service is lacking. They definitely need training. I see this as a management issue, not an employee issue. The baggers also need training. They put heavy items on top of soft fragile items. And the customer service center definitely needs more staffing. I was there Friday night to get a rug doctor, and had to wait 20 minutes. There was one person behind the counter, and she doing the best she could, but it was too much for one person. There was only one person ahead of me, but the clerk was doing so many things at once, it just took that long. Several people behind me just gave up and left. There was no manager in sight.

This Kroger may lack in items, but it does not lack in customer service. The seafood & meat department, customer service, produce, and cashiers are dolls! Seriously, they will always talk to me and ask me how my day is going!
The organic section is all I will shop throughout. When I cook or bake items, since it’s a small health food section, I have to venture out to other aisles. My old Kroger had a much larger section for me to get my all natural face wash (Alba Papaya Pineapple Exfoliator & wash), Witch Hazel lemon toner, and Alba face wipes. When I need these items, I just have to venture out to Rainbow Blossom and Luckys.: which I don’t mind :)
I do have to say that the Kroger deals never seem to ring up at the register at this location. I have been overcharged multiple times and I only started paying attention to it on every receipt a few months ago. Last week I lost an extra $ 14 but I quickly returned to get my money back.
All in all… It’s the Kroger two minutes away from my home and I will continue to go back. But a little more organization and growing the health food section would be a huge improvement!

What has happened to the Stoney Brook Kroger? Not one whole rotisserie chicken during the prime time after people get off work to buy the chicken. The broccoli was old and looked sad. The two things I went there for and nothing!

This kroger store has the nicest employees I have ever been to. Not to mention the shelves are always stocked and the store is always clean. No matter what time I visit the store. Several times I was asked how I was doing and if there was anything they could help me with. In my opinion, customer service is great and I expressed it with the manager. Good job kroger!

Spent an hour and a half shopping only to find ourselves with a full cart and all checkout lanes closed except for unattended self service units that can’t handle a full load of groceries. Now we get to do it all again tomorrow. And it won’t be at Kroger.

Perfectly located Grocer.
This Kroger is located right at the corner of Hurstborne and Taylorsville Road. Surrounding this store is anything you would need to accomplish afternoon chores. I really like the fact that this Kroger is a block from my gym (Urban Active) so I can grab a post work out shake when my gym continues to tell me they are out of fruit.
Besides having a great location the store has a larger selection of produce then most of their stores, has a larger health food section, a huge Bakery, large Deli selection, and is known for their catering area. Don’t quote me, but I think this is the Kroger that has the largest Holiday Catering out of all the stores.
My company has actually used the lead cater Brittany Knight for the past 6 years for all of our Holiday Party needs. The staff is always extremely friendly and knowledgeable.