Old Chicago

** TERRIBLE SERVICE ** Not worthy the 1 star to post a review or the 10% tip but I do have etiquette.
The hostess was nice and seated us quickly but our server waited on most other tables before us although we got there before them.
I didn’t get a drink refill at all (but that was expected since she hardly came to check on us)
I ate at the pizza bar & their selection was ok for $ 8
I saw a couple of people around us get a to go box that ate at the pizza bar and when we asked for a to go box we were told we could not have one. we told her we saw other ppl with boxes and she explained it’s probably because they also ordered other food on the menu. Although we clearly saw them box up pizza from the bar.
My husband ordered wings and the food took about 20mins plus to come and it was just ok.
I felt if the customer service of the server was better than the experience wouldn’t be so bad.
PS if you get the pizza bar you get a free cookie she never gave me my cookie but I guess it was more important to her what I shouldn’t have. Clearly retraining needs to happen on all
Levels at this restaurant.
We ate here on Monday, 18 January from 1230pm — 1pm
I WONT BE BACK & I highly recommend this as your last option to eat at!

I have never been displeased with a visit here. Oddly enough, I’m least inspired by their signature item (pizza) but almost everything else is really, really good. I think they just re-​did the menu and it’s drool inducing. The atmosphere is fun around the bar and their beer selection rivals the trendy spots in downtown Louisville.

The service was good. The food, not so much.
This was my first time at Old Chicago. I should have known better, but when I saw Chicago in the name I thought I would get Chicago style deep dish pizza. No such luck.
I’ll start from the beginning. The fellow that was seeking people seemed overwhelmed. There were a number of open tables but he was telling everyone the wait would be thirty minutes. My wife asked one of the servers if that was typical and she said no. Several servers then went to the fellow and got things moving.
Our server, AJ, did a very nice job. She was friendly, quick and she kept our drinks full. Nice job.
Now to the food. We ordered wings that were overdone. Then we ordered the Chicago 7 pizza, Chicago style. I was expecting a Chicago deep dish pizza. What we received was essentially a Supreme pizza from Pizza Hut with less sauce. It was so so at best.
The environment was good overall. It was a lively place on a Friday night.
At the end of the day, I probably will not be back due to the quality of the food.

Heather (bartender) is an asset to your company, very sweet and knowledgeable. I’ve been here twice and both visits were made great by Heather! Give this girl a raise!

Good service and food tonight. Thai pizza was great.
Always a good time at OC. We really enjoy the Halloween tour each year. Always get both shirts and enjoy seeing old friends and staff. The management and staff have changed quite a bit over the last year but i think it has been positive for the restaurant.
We get our first Halloween t-​shirt tonight. Look forward to our second one next week.

Simply horrible, I’ve seen sugar packets cooked into an actual pizza before and they wouldn’t even comp the meal. The service will be bad if you can’t find a seat in the bar

If I could give negative stars. I would. I really wish this was one of those times I would have looked at the previous reviews before we decided to late night dine here.
We decided it felt great outside so we would sit out instead of the inside dining room. It wasn’t bad out there at first. The host sat us down, told us who our waiter would be and that he’d bring silverware and napkins. Cool. Not problem. Host left, waiter came, got our drink orders, which took a little longer than I would have thought. At this point, still no utensils nor napkins. Ok. By the time our pizza arrived my drink was almost empty. I had a few sips left, but he never offered to refill it. The next time he came out, I did flag him down and ask him for a refill. During this time he walked in and out of the restaurant 3 times. All the while talking to his «buddies.»
Oh yea, I forgot to mention, about 10 minutes into us getting there, about 6 of the workers walked out. Took their server shirts and aprons off with their regular shirts on underneath and sat there just chillin. Maybe they were off work (but who the hell wants to stay at work when you are off?) Or maybe they were on break (but what establishment lets employees go out with the customers, start smoking, and conversing with the staff that is actually supposed to be working?) I’m at a loss.
So, back to my refill dilemma. Like I said he walked in and out three times. All the time talking to his «buddies», smiling, laughing, and just chillin. Also brought them drinks at freaking lightening speed. I mean, shit, I just want something to drink before I die on this dry ass pizza that had very minimal pizza sauce on it. Just sayin! Damn! I never got my refill. I finally flagged him down, he says «oh your drink». I told him don’t worry about it at this point, just get me a to go cup, a box, and my ticket. I asked my husband if he was ok because I was going in to find the manager, which I did.
Let me say, I try to NEVER complain. And, I always give a great tip. More than I should most times. I just couldn’t do it this time. If he was just a flighty person and forgetful, sure. But, he was so far up his buddies ass to worry about making any money or servicing the patrons, I refused to give a tip.
The manager was absolutely wonderful though and apologized a million times for the treatment we received. We didn’t get a free meal out of this and I thought that wouldn’t be right. We still ate, so I felt we should pay. However, the manager did give us a couple for a future $ 25 off a meal, but I won’t be back to use it. With all the food offerings in our great city, I don’t want to chance another bad experience when I can have something delicious as well as great service.

Been here several times before and I can tell it’s not up to par as before. Today we got the buffet.
They are not busy at all and there were no pizzas ready/​replenished on the buffet table, Kinda aggravating.
The server was nice as can be with a great attitude and smile. The server tried to keep me informed when replenished items were up, no complaints there.
The buffet offers 3 – 4 pizzas (type of pizza changes daily) and 2 other speciality items (today was garlic bread, mini Sicilian pepperoni rolls and some type on sliced sandwich). At the end of your feast, you get a chocolate chip cookie.
The buffet runs from 11:00a to 1:30p Mon.-Fri. and 11:00a to 3:00p Sat.-Sun. and costs $ 7.79 for adult and $ 4.59 for kids.

This place is definitely one of the top three pizza establishments in the Kentuckiana area. I loved the crispy bottom of the thick pizza and the appetizers were amazing. I could have made a meal of the three appetizer sampler. They have 150 different beers to try as well.

Good food-​Bad service!!! We got the Grinder Chicago style pizza and it was delicious! Had to wait a long time to be seated and then another 10 – 15 minutes to be acknowledged at our table. After that service was okay.

I love their food, and usually have good service. However, I went several days ago with my fiancé and the service was horrible. Our server had another server «helping» her, which basically came down to her helper taking care of our drink orders and bring our food to us (he was awesome) while she sat with two her friends talking. She pretty much only came to us or the table across from us after someone else had already come by. Again, I would have loved to give them a high score, but this was not a good dining experience. Hopefully our next visit will be better.

I want to give Old Chicago 4 stars because I really love their food, but the service that my fiancé and I had a few days ago was horrible. We came here for some drinks and pizza after meeting with our wedding DJ. We were seated promptly and then it all went to hell. After waiting for about 7 minutes, we were finally greeted by another waiter who told us who our waitress was and that she would be by to greet us soon. She was at the table next to us talking to a couple of frat boys and when she finally came to our table she didn’t greet us at all, she just asked if we knew what we wanted. Our drinks, appetizer and pizza were all brought out by different people. Why? Because our waitress was sitting in the booth behind us talking to some friends of hers. I don’t mean that she was sitting for just a couple of minutes but she was sitting there the ENTIRE time we ate. She did jump up every time she noticed someone else bringing us our items but she would immediately sit back down. My fiancé and I believe in always tipping and we usually tip well but we honestly struggled to give this girl even 10%!
Bottom line: The food is good but the service is seriously hit or miss. I really should have called management the next day.

Seeking a sit down pizza place while in this area, we decided to what we thought would be settling for Old Chicago. Best pizza decision we have made in awhile.
Since I was on crutches I asked the hostess for a close table. She sat us at a booth both close to the door and restroom. I appreciate her foresight!
Big Mike was our waiter and could answer every question about the menu we posed. Both friendly and attentive, he got a nice tip.
We both ordered a create your own 8″ pizza. No having to compromise on what you REALLY want and small enough for one person yet plenty for a hearty appetite.
Full bar too!

Really like the build your own pasta and the pizzas are good as well.
some times the wait staff is a little inattentive even in slow times.
but its to be expected ini any place.

Good food. Nothing spectacular but definitely above average. It’s not «true» Chicago pizza, but I think the pizza is very good. I’ve tried lots of menu items and would suggest sticking with the pizza-​type items. Avoid the sandwiches/​burgers as they’re pretty bad. Their lunch buffet is a great deal, and allows you to try a variety of items. The buffet is well stocked, with many options in addition to pizza (pepperoni rolls, breadsticks, etc).
Additional things to note: Huge beer selection, fun atmosphere, and they’re open pretty late for the area. It’s a great place to come for beer with friends and enjoy a game. The service can be spotty. I’ve had good servers, and very bad servers. Overall, pretty typical for a chain restaurant.

The food was really good. Deep dish pizza is awesome, and it was a fun atmosphere. The best part was the beer list. There were at least 70 beers to choose from. There was such a good selection, it was difficult to choose!

Always love the food at Old Chicago but our service last time there was not good. Would have rated a lot lower but the management adjusted the ticket which was appropriate. We certainly don’t normally get bad service at Old Chicago but it is refreshing when the management does what they can to make it right!
#1worldtour

We came here on a Saturday. I had the buffet. The food was decent, hot. My wife got. A personal size pizza and really enjoyed it. Our server was a little rude and complained about working 70 hrs this week. All in all, an ok experience. Service left much to be desired.

Went for pizza buffet for lunch. Hostess attended to me right away. I opted to sit in the bar, which is first come first serve. The bartender quickly waited on me. Took care of my drink request promptly, and then proceeded to talk to her friend at the bar for the next while. Did bring me one refill the The other one I had to ask for. Pizza did not seem that fresh. Crust was soggy. Tasted fine. Was supposed to get a cookie, that was never offered to me. But that’s okay cause I don’t think that they are that awesome anyway.

Pretty good food. Nice late night happy hour specials.
Service was very slow and several times forgot to bring the beer that was ordered.
They have a beer club/​birthday special thing you can sign up for.